Page iv - Contents

 

IDial - Dial Intercom

42

Inclu - Dial Inclusion

42

Intru - Call Intrude

42

Listn - Call Listen

42

Login - Extn Login

42

Logof - Extn Logout

43

Music - Hold Music

43

NATim - Set No Answer Time

43

OCSeq - Set Outside Call Sequence

43

Page - Page

43

Park - Park (#)

44

Park - Call Park to Other Extension (!)

44

PCall - Priority Call

44

PhyEx - Dial Physical Extension by Number

44

PickA - Call Pickup Any

45

PickG - Call Pickup Group

45

PickM - Call Pickup Members

45

Prog - Abbreviated Dial Program (!)

46

Quota - Clear Quota

46

Queue - Call Queue

46

RBak+ - Ringback When Free

46

RBak - Cancel Ringback When Free

47

RBSeq - Set Ringback Sequence

47

Recor - Call Record

47

Relay - Relay Pulse

47

Rely+ - Relay On

47

Rely- - Relay Off

48

Resum - Resume Call

48

Rtriv - Retrieve Call

48

Ride - Ride Call

48

RngOf - Ringer Off (!)

49

SAC - Send All Calls (!)

49

Spres - AD Suppress (!)

49

Steal - Call Steal

50

SusCW - Suspend CW

50

Suspe - Suspend Call

50

Timer - Timer (!)

51

TmDay - Time of Day (!)

51

Toggl - Toggle Calls

51

VMRB- - Voicemail Ringback Off

51

VMRB+ - Voicemail Ringback On

51

VMCol - Voicemail Collect

52

VMOff - Voicemail Off

52

VMOn - Voicemail On

52

WUTim - Set Wrap Up Time

52

System Features

53

Introduction

53

Making Calls

53

Answering Calls

53

Call Waiting

54

Call Forwarding

54

Diverting Calls

54

Do Not Disturb

54

Voicemail

55

Default Feature Codes

55

EU24 Expansion Module

56

EU24 Overview

56

Connection

56

Using the EU24 Expansion Module

57

Viewing the Alternate Display

57

Page iv - Contents

IP Office 5420 + EU24 User’s Guide

 

40DHB0002UKEG – Issue 4 (9th February 2004)

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Avaya 5420 + EU24 manual Iv Contents

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.