Page ii - Contents

Contents

 

The 5420 Telephone

6

Overview of the 5420

6

Call Appearance Keys

7

System Features

8

Call Appearance/Function Key Icons

8

Basic Call Handling Features

9

Answer a Call

9

Making a Call

9

Clearing a Call

9

Headset Working

10

Speakerphone

10

Speed Dial

11

Redial

11

Mute

11

Hold

11

Transfer

12

Conference

12

Message

12

Speed Dials

13

Overview of Speed Dials

13

Using Speed Dials

14

Dialing a Speed Dial Number

14

Deleting a Speed Dial

14

Editing a Speed Dial

14

Converting a Call Log Entry to a Speed Dial

14

Adding a New Speed Dial

15

Using the Call Log

16

Overview of the Call Log

16

Using the Call Log

17

Viewing the Call Log

17

Making Calls from the Call Log

17

Saving a Call Log Entry to Your Speed Dial List

17

Deleting a Call Log Entry

18

Erasing All Logged Calls

18

Setting Which Calls are Logged

18

Changing the 5420 Options

19

Overview of 5420 Options

19

Selecting Personalized Options

20

Ring Options

20

Adjusting the Display Contrast

20

Call Log Setup

21

Miscellaneous

21

Using Self Test

21

Selecting the Display Mode

21

Default Phone/Erase All Settings

21

Language

22

Changing Function Key Labels

22

Automatic Gain Control (AGC)

22

Function Keys

23

Overview of the Function Keys

23

Page ii - Contents

IP Office 5420 + EU24 User’s Guide

 

40DHB0002UKEG – Issue 4 (9th February 2004)

Page 2
Image 2
Avaya 5420 + EU24 manual Contents

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.