Page 30 - Function Key Programming

Function Keys

Apear - Appearance

Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 7.

This function does not require any data entered when programmed. However it is normal to enter some text such as a=, b= and so on for each call appearance key.

This function cannot be programmed through the phone by the user.

[User Digital Telephony Emulation Appearance]

AutCB - Automatic Callback (!)

Sets a callback when free on busy extensions and callback when next used on unanswered extensions.

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key.

When the called target extension does not answer or is busy, pressing AutCB sets a callback on that extension. Whilst the callback is set, AutCB is shown with a symbol. Pressing AutCB again cancels the callback.

Hence, when the callback target extension becomes free or is next used, pressing starts a call to that extension.

[User Digital Telephony Emulation Automatic Callback]

See also:

RBak - Cancel Ringback When Free on page 47.

RBak+ - Ringback When Free on page 46.

Busy - Busy

Sets the extension as being busy. This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

The Busy key sets the extension as busy to callers. If a forward on busy number is set, it is followed (see FwBNo - Forward On Busy Number on page 36). Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external.

To return the extension from busy, press Busy and then Speaker.

[User Digital Telephony Advanced Busy Busy]

BusyH - Busy On Held

Switch the users busy on held status on/off.

This function requires data entered when programmed. Enter 0 for off or 1 for on. This function cannot be programmed through the phone by the user.

Pressing BusyH switches the user's 'busy on held' state to either on or off as indicated by the data value. When on, if the user has a call on hold, new callers receive busy tone (ringing if analogue) or are diverted to voicemail (if enabled), rather than ringing the user. This function also overrides call waiting indication when the user has a call on hold.

[User Digital Telephony Advanced Busy Busy On Held]

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Page 30 - Function Keys

IP Office 5420 + EU24 User’s Guide

Function Key Programming

40DHB0002UKEG – Issue 4 (9th February 2004)

Page 30
Image 30
Avaya 5420 + EU24 manual Apear Appearance, AutCB Automatic Callback, Busy Busy, BusyH Busy On Held

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.