Page 16 - Overview of the Call Log

Using the Call Log

Using the Call Log

Overview of the Call Log

The 5420 maintains a call log, accessed by pressing Log.

This log can store up to 100 entries. These can be a mixture of incoming answered calls, incoming unanswered calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

WARNING: Calls that are made using pin codes and other information will appear in the call log. Either Logging of outgoing calls should be switched off or those call logs removed manually.

See Setting Which Calls are Logged on page 18.

Notes: 1. Only outgoing calls made using the dial pad or a SpDial entry are logged.

2.Call log entries are lost if the 5420 is disconnected from the IP Office.

When Log is pressed a screen similar to the following is displayed:

•Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options.

•Logged calls are shown with the most recent first.

•The name of the called or calling party is shown if available.

•The number of the called or calling party is shown.

•Press either the or key to display further pages of entries.

•Pressing the or key next to a log entry display further details of that particular call.

•The number of the log entry.

•The type of log entry, i.e. Answered, Un-answeredor Outgoing.

•The name of the called or calling party is shown (if available).

•The number of the called or calling party is shown.

•The date and time of the call. (And for InAns/Outgo, the duration of the call.)

•Press either the or key to display the previous or next logged call.

•The keys provide a number of actions.

Also see Making Calls from the Call Log on page 17, Saving a Call Log Entry to Your Speed Dial List on page 17, Viewing the Call Log on page 17 and Deleting a Call Log Entry on page 18.

Page 16 - Using the Call Log

IP Office 5420 + EU24 User’s Guide

Overview of the Call Log

40DHB0002UKEG – Issue 4 (9th February 2004)

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Avaya 5420 + EU24 manual Using the Call Log, Overview of the Call Log
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5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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