Avaya 585-215-871 Troubleshooting

Issue 3.3 February 2003 153

Troubleshooting

Overview

This chapter describes the following troubleshooting procedures:

●Using the remote console on page 154

●Tool s on page161

—Using the prtdiag command on page 162

—System messages on page 163

—OpenBoot PROM firmware testson page 164

—OpenBoot diagnostic testson page169

—POST diagnostic messages on page 172

—OpenBoot initialization commandson page 173

—Diagnosing LED patterns on page 174

—Sun Validation Test Suite (VTS)on page 176

●Troubleshooting disk drives and CD-ROM driveson page 177

●Troubleshooting tape driveson page 179

●Recovery procedures on page 182

References

See the Sun Ultra 5 Service Manual for additional troubleshooting procedures.

Contents

Main Avaya Call Management System (CMS) Page Page Page Page Page Page Page Preface Reasons for reissue Page Organization Related documents CMS software documents Upgrade documents Page Hardware documents Switch documents Administration documents Other documents Documentation Web sites Page Introduction Support Frequently asked questions (FAQs) Customer support for the United States Technician support for the United States Customer and technician support outside the United States Installation Preparing for installation Safety precautions System precautions Required tools Electrical specifications Physical specifications Environmental specifications Miscellaneous specifications Unpacking and inventorying the equipment Parts list Determining the computer model Features Physical labeling Software check Computer layout Familiarize yourself with the layout of the computer. Front Panel Rear Panel (with SunSwift card) System unit Rear Panel (with UltraSCSI card) Setting up power Installation 34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Peripheral connectivity Q SystemConsole Remoteconsole Serialport A is usedfor single ACD Peripheral connectivity Issue 3.3 February 2003 35 Q Remoteconsole SystemConsole Parts list Connecting the monitor and keyboard Connecting the remote console modem Connecting to external interfaces Connecting the switch link Connecting the serial port expander box Connecting external SCSI devices SunSwift connections Page UltraSCSI connections Installation 44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Page Turning the system on and verifying POST Page Page Identifying installed PCI cards Setting the remote console modem options Sportster 33.6 faxmodem Page Paradyne Comsphere 3910 modem Recommended options Option buttons Setting the options Configuring Factory/Async_Dial Setting the data rate Setting the handshake options Setting the Dial_Line strap group Saving your settings Page Turning the system over for provisioning Page Maintenance Computer layout Front Panel Rear Panel (with SunSwift card) Rear Panel (with UltraSCSI card) ESD precautions Maintaining PCI cards Identifying free card slots PCI card configuration Installing or removing PCI cards Page Replacing an UltraSCSI card with a SunSwift card Prerequisites Procedure Maintaining PCI cards Issue 3.3 February 2003 69 8. Remove the UltraSCSI card. It should be located in PCI slot 2. Page SAI/P cards Identifying device entry names for ports on an SAI/P card Adding, moving, or removing an SAI/P card Page Page Page Removing SAI/P drivers and utilities Page Installing HSI/P cards Replacing an HSI/P card Installing the first HSI/P card or a pair of HSI/P cards Installing HSI/P software and patches Setting up the switch link for each ACD Adding a second HSI/P card Page Maintaining disk drives Disk drive compatibility with CMS loads Prerequisites Page Replacing the primary internal EIDE boot disk drive Page Removing the primary internal boot disk drive Page Installing the new primary internal disk drive Page Page Page Adding or replacing the internal EIDE data disk drive Unpacking the disk drive Page Page Removing the secondary internal disk drive Removing the diskette drive Installing new cabling Installing the secondary disk drive Page Page Adding or replacing external SCSI disk drives Adding or replacing a disk drive Page Page Page Maintenance 106 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Page Page Page Setting up the disk drives Partitioning disk drives R3V9 and later R3V8 and earlier Disk partition values Page Page Page Page Page Partitioning and formatting a disk Page Page Page Administering data disk drives Administering new data disks, R3V9 and later Administering replacement data disks, R3V9 and later Administering a new data disk, R3V8 and earlier Page Page Page Administering a replacement data disk, R3V8 and earlier Page Page Page Replacing the CD-ROM drive Opening the computer Page Removing and replacing the CD-ROM drive Closing the computer Turning on the system Maintaining tape drives Ordering tapes Cleaning the tape drive DDS4 tape drive SLR5 tape drive XL/XS/DX tape drive Adding, removing, or replacing tape drives Adding or replacing a tape drive Page Page Page Maintenance 142 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Page Page Removing a tape drive Page Adding memory and replacing the CPU Installing memory Checking the current memory size Page Page Adding the DIMMs Checking the new memory size Adding swap space (R3V6 or earlier only) Troubleshooting References Using the remote console Redirecting the console using Solaris Redirecting the local console to the remote console Page Redirecting the remote console back to the local console Redirecting the console using OpenBoot mode Redirecting the local console to the remote console Redirecting the remote console back to the local console Page Page Tools Troubleshooting 162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting Using the prtdiag command System messages OpenBoot PROM firmware tests Using the OpenBoot PROM tests Test descriptions Probing IDE devices Probing SCSI devices Page OpenBoot diagnostic tests Page Page POST diagnostic messages Memory failure OpenBoot initialization commands Diagnosing LED patterns Keyboard LED patterns Tape drive LED status patterns Page Sun Validation Test Suite (VTS) Prerequisites Using SunVTS Troubleshooting disk drives and CD-ROM drives Page Troubleshooting tape drives Checking tape status Page Rebuilding tape device drivers Recovery procedures Preserving data after a system failure Loss of power Keyboard becomes unplugged Probe command warnings Reseating HSI/P cards Remote console port problems Page Page Appendix A: Factory hardware installation Preparing for factory hardware installati on Computer layout Front Panel Rear Panel (with SunSwift card) Rear Panel (with UltraSCSI card) ESD precautions Installing an optional second internal hard drive Unpacking the disk drive Page Page Removing the secondary internal disk drive Removing the diskette drive Installing new cabling Installing the secondary disk drive Page Installing memory Overview Page Adding the memory modules Page Installing PCI cards PCI card configuration Installing PCI cards Page Page Glossary Page Index A B C D K L M O P T U V