Main
Avaya Call Management System (CMS)
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Preface
Reasons for reissue
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Organization
Related documents
CMS software documents
Upgrade documents
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Hardware documents
Switch documents
Administration documents
Other documents
Documentation Web sites
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Introduction
Support
Frequently asked questions (FAQs)
Customer support for the United States
Technician support for the United States
Customer and technician support outside the United States
Installation
Preparing for installation
Safety precautions
System precautions
Required tools
Electrical specifications
Physical specifications
Environmental specifications
Miscellaneous specifications
Unpacking and inventorying the equipment
Parts list
Determining the computer model
Features
Physical labeling
Software check
Computer layout
Familiarize yourself with the layout of the computer.
Front Panel
Rear Panel (with SunSwift card)
System unit
Rear Panel (with UltraSCSI card)
Setting up power
Installation
34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Peripheral connectivity
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SystemConsole
Remoteconsole
Serialport A is usedfor single ACD
Peripheral connectivity
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Remoteconsole
SystemConsole
Parts list
Connecting the monitor and keyboard
Connecting the remote console modem
Connecting to external interfaces
Connecting the switch link
Connecting the serial port expander box
Connecting external SCSI devices
SunSwift connections
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UltraSCSI connections
Installation
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Turning the system on and verifying POST
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Identifying installed PCI cards
Setting the remote console modem options
Sportster 33.6 faxmodem
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Paradyne Comsphere 3910 modem
Recommended options
Option buttons
Setting the options
Configuring Factory/Async_Dial
Setting the data rate
Setting the handshake options
Setting the Dial_Line strap group
Saving your settings
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Turning the system over for provisioning
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Maintenance
Computer layout
Front Panel
Rear Panel (with SunSwift card)
Rear Panel (with UltraSCSI card)
ESD precautions
Maintaining PCI cards
Identifying free card slots
PCI card configuration
Installing or removing PCI cards
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Replacing an UltraSCSI card with a SunSwift card
Prerequisites
Procedure
Maintaining PCI cards
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8. Remove the UltraSCSI card. It should be located in PCI slot 2.
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SAI/P cards
Identifying device entry names for ports on an SAI/P card
Adding, moving, or removing an SAI/P card
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Removing SAI/P drivers and utilities
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Installing HSI/P cards
Replacing an HSI/P card
Installing the first HSI/P card or a pair of HSI/P cards
Installing HSI/P software and patches
Setting up the switch link for each ACD
Adding a second HSI/P card
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Maintaining disk drives
Disk drive compatibility with CMS loads
Prerequisites
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Replacing the primary internal EIDE boot disk drive
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Removing the primary internal boot disk drive
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Installing the new primary internal disk drive
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Adding or replacing the internal EIDE data disk drive
Unpacking the disk drive
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Removing the secondary internal disk drive
Removing the diskette drive
Installing new cabling
Installing the secondary disk drive
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Adding or replacing external SCSI disk drives
Adding or replacing a disk drive
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Maintenance
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Setting up the disk drives
Partitioning disk drives
R3V9 and later
R3V8 and earlier
Disk partition values
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Partitioning and formatting a disk
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Administering data disk drives
Administering new data disks, R3V9 and later
Administering replacement data disks, R3V9 and later
Administering a new data disk, R3V8 and earlier
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Administering a replacement data disk, R3V8 and earlier
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Replacing the CD-ROM drive
Opening the computer
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Removing and replacing the CD-ROM drive
Closing the computer
Turning on the system
Maintaining tape drives
Ordering tapes
Cleaning the tape drive
DDS4 tape drive
SLR5 tape drive
XL/XS/DX tape drive
Adding, removing, or replacing tape drives
Adding or replacing a tape drive
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Maintenance
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Removing a tape drive
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Adding memory and replacing the CPU
Installing memory
Checking the current memory size
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Adding the DIMMs
Checking the new memory size
Adding swap space (R3V6 or earlier only)
Troubleshooting
References
Using the remote console
Redirecting the console using Solaris
Redirecting the local console to the remote console
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Redirecting the remote console back to the local console
Redirecting the console using OpenBoot mode
Redirecting the local console to the remote console
Redirecting the remote console back to the local console
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Tools
Troubleshooting
162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the prtdiag command
System messages
OpenBoot PROM firmware tests
Using the OpenBoot PROM tests
Test descriptions
Probing IDE devices
Probing SCSI devices
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OpenBoot diagnostic tests
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POST diagnostic messages
Memory failure
OpenBoot initialization commands
Diagnosing LED patterns
Keyboard LED patterns
Tape drive LED status patterns
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Sun Validation Test Suite (VTS)
Prerequisites
Using SunVTS
Troubleshooting disk drives and CD-ROM drives
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Troubleshooting tape drives
Checking tape status
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Rebuilding tape device drivers
Recovery procedures
Preserving data after a system failure
Loss of power
Keyboard becomes unplugged
Probe command warnings
Reseating HSI/P cards
Remote console port problems
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Appendix A: Factory hardware installation
Preparing for factory hardware installati on
Computer layout
Front Panel
Rear Panel (with SunSwift card)
Rear Panel (with UltraSCSI card)
ESD precautions
Installing an optional second internal hard drive
Unpacking the disk drive
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Removing the secondary internal disk drive
Removing the diskette drive
Installing new cabling
Installing the secondary disk drive
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Installing memory
Overview
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Adding the memory modules
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Installing PCI cards
PCI card configuration
Installing PCI cards
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Glossary
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Index
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