Avaya Call Management System CMS
Avaya Inc All Rights Reserved
Preface
Removing SAI/P drivers and utilities Installing HSI/P cards
Prerequisites Procedure SAI/P cards
Replacing an HSI/P card
156
209
193
Unpacking the disk drive 193 Opening the computer 194
196
Page
Overview
Reasons for reissue
Preface
Organization
CMS software documents
Related documents
Document title
Upgrade documents
Document title
Hardware documents
Switch documents
Other documents
Administration documents
Documentation Web sites
Page
Introduction
Technician support for the United States
Frequently asked questions FAQs
Support
Customer support for the United States
Procedure Completed
Installation
Wrist or
Preparing for installation
Safety precautions
Problem Precaution
Required tools
System precautions
Parameter Value
Electrical specifications
Parameter Operating Nonoperating
Physical specifications
Environmental specifications
Parameter English value Metric value
FCC Class B, DOC Class B, Vcci
Miscellaneous specifications
Class 2, EN 5502 Class B
Unpacking and inventorying the equipment
Parts list
Determining the computer model
Features
Series 3, Model 400 model SUNW,3.25
Physical labeling
Software check
Prtconf -vp grep SUNW,3
Familiarize yourself with the layout of the computer
Computer layout
Front Panel
Rear Panel with SunSwift card
Rear Panel with UltraSCSI card
Setting up power
Remote console
Peripheral connectivity
Peripheral connectivity
Comcode
Parts list
Connecting the monitor and keyboard
Connecting the remote console modem
Connecting the switch link
Connecting to external interfaces
SAI/P card SAI/P expander Box
Connecting the serial port expander box
SunSwift connections
Connecting external Scsi devices
Do not use a target address greater than
Scsi devices are addressed as shown in the following table
Device Address
Disk drive
UltraSCSI connections
Left Scsi Connector UniPack Disk Drive Optional
Device Address
Turning the system on and verifying Post
Turning the system on and verifying Post
System reboots
Setenv auto-boot? true Boot -r
Usr/platform/‘uname -m‘/sbin/prtdiag -v pg
Identifying installed PCI cards
Cms/install/bin/abcadm -r ttyb
Setting the remote console modem options
Sportster 33.6 faxmodem
Cms/install/bin/abcadm -i -b 9600 ttya
Recommended options
Paradyne Comsphere 3910 modem
Option buttons
Configuring Factory/AsyncDial
Setting the options
Setting the handshake options
Setting the DialLine strap group
Press the Double Up Arrow
Turning the system over for provisioning
Page
This chapter describes the following maintenance procedures
Maintenance
Front Panel
Computer layout
Familiarize yourself with the layout of the Ultra
Rear Panel with SunSwift card
Rear Panel with UltraSCSI card
Unplug the AC power cord
ESD precautions
Required references
Procedures in this section include the following
Maintaining PCI cards
Overview
Card PCI Slot Comments
PCI card configuration
Usr/sbin/shutdown -y -i0 -g0
Installing or removing PCI cards
Add or remove the card as shown in the following figure
To replace an UltraSCSI card with a SunSwift card Enter
Procedure
Replacing an UltraSCSI card with a SunSwift card
Prerequisites
Remove the UltraSCSI card. It should be located in PCI slot
Tape Drive
Adding an SAI/P card To add an SAI/P card
SAI/P cards
Identifying device entry names for ports on an SAI/P card
Adding, moving, or removing an SAI/P card
Pmadm -r -p ttysaipslot -r ttyportdesignator
Pmadm -l
Usr/sbin/shutdown -y -i0 -g0
Removing an SAI/P card To remove an SAI/P card
To remove the SAI/P software drivers and utilities Enter
Removing SAI/P drivers and utilities
Pkgrm SUNWsaip
Pkgrm SUNWsaipu
Installing HSI/P cards
Replacing an HSI/P card
Installing the first HSI/P card or a pair of HSI/P cards
To replace an HSI/P card Log in to the system as root Enter
Installing HSI/P software and patches
Setting up the switch link for each ACD
Usr/sbin/shutdown -y -g0
Adding a second HSI/P card
Maintenance
Disk drive compatibility with CMS loads
Maintaining disk drives
Prerequisites
Required references
Opening the computer
Replacing the primary internal Eide boot disk drive
PCI slot Screws
Removing the primary internal boot disk drive
U5mastercable.cdr
Tip
Installing the new primary internal disk drive
U5masterinstall.cdr
Closing the computer
Turning on the system
Continue with Setting up the disk drives on
Unpacking the disk drive
Adding or replacing the internal Eide data disk drive
Opening the computer
PCI slot Screws
Removing the secondary internal disk drive
Removing the diskette drive
Installing new cabling
Installing the secondary disk drive
Closing the computer
System reboots Continue with Setting up the disk drives on
Adding or replacing a disk drive
Adding or replacing external Scsi disk drives
External Scsi devices
Following figure shows the Scsi cabling for a SunSwift card
Target Address Switch
Left Scsi Connector UniPack Disk Drive Optional
Device Address
Turning on the system
Setenv auto-boot? true Boot -r
Drive replaced Procedure
Setting up the disk drives
Drive added Procedure
Disk partition values
Partitioning disk drives
R3V9 and later
R3V8 and earlier
9658c
Root 4gb
Scsi
1942 2gb Backup Do not enter a value for partition
ST34312A
ST34321A
3878c
Backup 3880c
Available Disk Selections
Partitioning and formatting a disk
Partition Menu
Enter partition Partition menu is displayed
Enter partition id tag unassigned
Enter y Message similar to the following is displayed
Continue with Administering data disk drives on
Administering new data disks, R3V9 and later
Administering data disk drives
Df -k /cms
Administering replacement data disks, R3V9 and later
Administering a new data disk, R3V8 and earlier
Enter the following commands to set the path variables
Pg /olds/md.tab.new
Olds -mkfiles cxtydz
Probe-scsi-all reset-all probe-ide
Olds -setup cxtydz
Olds -metadbs
Administering a replacement data disk, R3V8 and earlier
Olds -checkdisks
Olds -mkfiles
Usr/sbin/shutdown -y -i6 -g0
Nohup olds -setup tee
Enter mount /cms This mounts the /cms file system
File system information for /cms is displayed. For example
Continue with one of the following
Ulimit unlimited
Opening the computer
Replacing the CD-ROM drive
Replacing the CD-ROM drive
Removing and replacing the CD-ROM drive
Closing the computer
Turning on the system
Setenv auto-boot? true Boot
Ordering tapes
Maintaining tape drives
Description Tape drive
Number of cartridges used Cleaning Each day Interval
Cleaning the tape drive
DDS4 tape drive
XL/XS/DX tape drive
SLR5 tape drive
Adding or replacing a tape drive
Adding, removing, or replacing tape drives
Stack of three
Continue with Turning on the system on
Target Address Switch
Left Scsi Connector UniPack Disk Drive Optional
Press this side to increase Address number
Turning on the system To turn the system on
Pwd
Removing a tape drive
Setenv auto-boot? true Boot -r
Prtconf grep Memory
Installing memory
Adding memory and replacing the CPU
Checking the current memory size
Opening the computer
PCI slot Screws
Dimm bank Slot pairs
Adding the DIMMs
This displays the new memory size
Checking the new memory size
Swap -a /cms/swap
Adding swap space R3V6 or earlier only
Enter swap -l
Tools on
References
Redirecting the console using Solaris
Using the remote console
Redirecting the local console to the remote console
At the remote console, enter
Cms/install/bin/abcadm -c -b 9600 ttyb
Following message is displayed at the remote console
Redirecting the remote console back to the local console
Cms/install/bin/abcadm -c local
Redirecting the console using OpenBoot mode
Redirecting the remote console back to the local console
To start a port monitor on ttyb, enter
Setenv ttyb-ignore-cd false reset
Cms/install/bin/abcadm -k
Cms/install/bin/abcadm -i -b 9600 ttyb
Ttyb set to incoming port 9600 baud
Tools
ATY,GT-C
Using the prtdiag command
System messages
Using the OpenBoot Prom tests
OpenBoot Prom firmware tests
Reset-all
Test descriptions
Command Description
Alias Description
Probing IDE devices
Probing Scsi devices
Setenv auto-boot? true Boot -r
Obtest command number
OpenBoot diagnostic tests
Name
Performing a write and read to the Nvram
This command verifies the Nvram operation by
This command moves you in and out of the debug area
This command validates both the Eide chip and Eide bus
Subsystem. This takes several minutes
00000000 0fffffff
Post diagnostic messages
Memory failure
Dimm slot Dimm pair
Stop +A
OpenBoot initialization commands
Caps Compose Scroll Num Meaning Lock
Diagnosing LED patterns
Keyboard LED patterns
Tape drive LED status patterns
Load or
Fault
Signal Two steady Lights
Tape drive state Activity
Opt/SUNWvts/bin/sunvts
Using SunVTS
Sun Validation Test Suite VTS
BYPASSFSPROBE=1 export Bypassfsprobe
Operating system address Drive physical location and target
Troubleshooting disk drives and CD-ROM drives
Usr/sbin/shutdown -y -i0 -g0
Dev/rmt/0 Dev/rmt/0c Dev/rmt/1 Dev/rmt/1c
Troubleshooting tape drives
Use the following procedures to troubleshoot tape drives
Checking tape status
Dev/rmt/1c No such file or directory
Remove the Solaris CD-ROM
Rebuilding tape device drivers
Devfsadm -vCc tape -r /a -p /a/etc/pathtoinst
Eject cdrom
Loss of power
Recovery procedures
Preserving data after a system failure
Keyboard becomes unplugged
Probe command warnings
Reseating HSI/P cards
Usr/lib/saf/sac -t
Remote console port problems
Ps -ef grep sac
Kill -9 pid
Alarmresolve -p Test -a Testalarm
Opt/cc/install/aot/r1vXxx.x/bin/setup
Logerror -e 30001 -d test alarm
Alarmview -p Test -a Testalarm
Tail -f aomlog
This enables the alarm
Appendix a Factory hardware installation
This section includes the following
Preparing for factory hardware installation
Preparing for factory hardware installation
ESD precautions
Installing an optional second internal hard drive
Opening the computer
PCI slot Screws
Removing the secondary internal disk drive
Removing the diskette drive
Installing new cabling
Installing the secondary disk drive
Closing the computer
Overview
Installing memory
PCI slot Screws
Adding the memory modules
Closing the computer
This section consists of the following
Installing PCI cards
Installing PCI cards
Add or remove the card as shown in the following figure
Page
Distribution ACD
Boot
Access Memory
Automatic Call
Small Computer
Scsi Single-Ended
Bus
Slot
Index
169
Technician support Tools