Glossary

Automatic Call

A switch feature. ACD is software that channels high-volume incoming call

Distribution (ACD)

traffic to agent groups (splits or skills).

 

Also an agent state where the extension is engaged in an ACD call (with the

 

agent either talking to the caller or the call waiting on hold).

Boot

To load the system software into memory and start it running.

CMS

Call Management System (CMS). A software product used by business

 

customers that have an Avaya telecommunications switch and receive a

 

large volume of telephone calls that are processed through the Automatic

 

Call Distribution (ACD) feature of the switch.

Data disk

A nonboot disk.

DIMM

Dual In-line Memory Module. A narrow printed circuit board that holds

 

memory chips. It plugs into a DIMM socket on the motherboard or memory

 

board.

EIDE

Enhanced Integrated Drive Electronics

High Speed Serial

The HSI/P controller card is a 4-port serial communications PCI card. Each

Interface/PCI (HSI/P)

of the four ports is used for a single physical X.25 link. It is an add-on

 

package that is needed by CMS for multiple ACDs.

Non-Volatile Random

A random access memory (RAM) system that holds its contents when

Access Memory

external power is lost.

(NVRAM)

 

PCI Bus

The interface bus for the Sun Ultra 5 computer. Provides slots for additional

 

cards (for example, HSI Controller Card).

SCSI

See Small Computer System Interface (SCSI).

SCSI Bus

An industry standard peripheral bus that is used to connect intelligent

 

peripherals to a computer. It uses a daisy-chained cabling arrangement that

 

originates at the Host Adapter to interconnect up to seven intelligent

 

peripheral controllers on the bus. The Sun computer uses a fast SCSI-2

 

implementation.

Issue 3.3 February 2003 209

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Avaya 585-215-871 Automatic Call, Distribution ACD, Boot, Data disk, High Speed Serial, Interface/PCI HSI/P, Access Memory
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585-215-871 specifications

The Avaya 585-215-871 is a versatile and robust solution designed to cater to the dynamic needs of modern communications. This device is a critical component in Avaya’s extensive lineup, aimed at enhancing collaboration through advanced communication technologies. With an emphasis on flexibility, security, and integration, the 585-215-871 is built for businesses looking to streamline their communication processes.

One of the primary features of the Avaya 585-215-871 is its support for high-definition voice quality, ensuring that conversations are clear and intelligible. This feature is crucial for organizations that rely on phone calls for daily operations, as it significantly reduces misunderstandings and enhances overall communication effectiveness.

Equipped with advanced technology, the Avaya 585-215-871 supports multiple protocols, including SIP (Session Initiation Protocol), which allows for seamless integration with various communication platforms. This flexibility enables businesses to implement or upgrade their communication systems without requiring overhauls of existing infrastructures. Furthermore, the device is compatible with a wide range of Avaya applications, enhancing its functionality and ensuring that businesses can leverage the latest advancements in communication technology.

In terms of security, the Avaya 585-215-871 is designed with encryption and authentication protocols to protect sensitive communication. This is increasingly important in a world where data breaches and unauthorized access are prevalent concerns for businesses of all sizes. By implementing stringent security measures, organizations can safeguard their communications and maintain the integrity of their data.

User experience is also a focal point in the design of the Avaya 585-215-871. The device offers an intuitive interface, making it easy for users to navigate and utilize its features without extensive training. Coupled with programmable keys, users can customize settings to suit their specific needs, thus enhancing productivity and efficiency.

Additionally, the 585-215-871 supports a range of connectivity options, allowing it to be connected to various networks and devices. This level of adaptability makes it an attractive option for businesses looking to future-proof their communication systems while ensuring that they remain connected across diverse platforms.

Overall, the Avaya 585-215-871 stands out as a comprehensive communication solution. Its combination of high-definition voice quality, robust security features, flexible integration capabilities, and user-centric design makes it a valuable asset for any organization looking to enhance its communication strategies.
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