Issue 3.3 February 2003 209
Automatic Call
Distribution (ACD) A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
Boot To load the system software into memory and start it running.
CMS Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a
large volume of telephone calls that are processed through the Automatic
Call Distribution (ACD) feature of the switch.
Data disk A nonboot disk.
DIMM Dual In-line Memory Module. A narrow printed circuit board that holds
memory chips. It plugs into a DIMM socket on the motherboard or memory
board.
EIDE Enhanced Integrated Drive Electronics
High Speed Serial
Interface/PCI (HSI/P) The HSI/P controller card is a 4-port serial communications PCI card. Each
of the four ports is used for a single physical X.25 link. It is an add-on
package that is needed by CMS for multiple ACDs.
Non-Volatile Random
Access Memory
(NVRAM)
A random access memory (RAM) system that holds its contents when
external power is lost.
PCI Bus The interface bus for the Sun Ultra 5 computer. Provides slots for additional
cards (for example, HSI Controller Card).
SCSI See Small Computer System Interface (SCSI).
SCSI Bus An industry standard peripheral bus that is used to connect intelligent
peripherals to a computer. It uses a daisy-chained cabling arrangement that
originates at the Host Adapter to interconnect up to seven intelligent
peripheral controllers on the bus. The Sun computer uses a fast SCSI-2
implementation.