Avaya 585-215-871

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or working on your company's behalf).

Be aware that there may be a risk of toll fraud associated with your

system and that, if toll fraud occurs, it can result in substantial additional

charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, call Technical Service Center Toll Fraud

Intervention Hotline at +1-800-643-2353 for the United States and

Canada. For additional support telephone numbers, see the Avaya Web

site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based) or asynchronous (character-, message-, or packet-

based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or

toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal

costs).

Your Responsibility for Your Company’s Telecommunications

Security

The final responsibility for securing both this system and its networked

equipment rests with you - an Avaya customer's system administrator,

your telecommunications peers, and your managers. Base the fulfillment

of your responsibility on acquired knowledge and resources from a

variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their

interfaces

• your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• any other equipment networked to your Avaya products.

Trademarks

AUDIX and CentreVu are registered trademarks of Avaya Inc.

Avaya and INTUITY are trademarks of Avaya, Inc.

CentreCOM is a registered trademark of Allied Telesis.

Comsphere is a registered trademark of Paradyne Inc.

Enterprise, Sun, Solaris, SunVTS, and Network Terminal Server are

trademarks or registered trademarks of Sun Microsystems, Inc.

Micro Annex is a registered trademark of Nortel Networks, Inc.

Paradyne is a trademark of Paradyne Inc.

Phillips is a registered trademark of the Phillips Screw Company.

Sportster and U.S. Robotics are registered trademarks of U.S. Robotics,

Inc.

UNIX is a registered trademark in the United States and other countries,

licensed exclusively through X/Open Company Limited.

All other product names mentioned herein are the trademarks of their

respective owners.

Avaya Support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your contact center. The support telephone

number is1-800 -242-2121 in the United States. For additional support

telephone numbers, see the Avaya Web site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes

telephone numbers for escalation within the United States. For escalation

telephone numbers outside the United States, select Global Escalation

List.

Acknowledgment

This document was written by the CRM Information Development group.