Appendix B: Troubleshooting

Problems Running CD-ROM Software

Drive Letter Mapping If you have inserted a CD-ROM successfully, but the software on it refuses to run or produces error messages, the software may expect the CD-ROM data to be at root level. This is often the case with installation programs.

In the NetWare and Microsoft & IBM networking environments, you then need to map that disc to a drive letter of its own. In NetWare, the Show All Volumes parameter must be enabled.

MSCDEX Driver Some CD-ROMs, e.g. the single user version of “Computer Select”, requires the MSCDEX (Microsoft CD-ROM Extension) driver. The volume is usually released in a network version as well. Axis has developed two MSCDEX emulation programs:

•AXCDEX for Windows 95

•AXISCDEX for Windows for Workgroups

The required software is available on the Axis Web Site at

http://www.axis.com/products/software. The MSCDEX emulation makes a

CD-ROM on the StorPoint CD look as if it was locally connected to the PC.

Single User Version If the CD-ROM is a single user version, refer to your software license for the terms of use. You can restrict the number of simultaneous users to one by setting the User Limit parameter. Refer to “General Disc Settings ” on page 34.

Default Names Some applications look for information on the CD-ROM using its default name - if you have set a volume name it may not recognize the disc and fail to run.

Difficulties Locating the StorPoint CD in NetWare

There are basically two different frame types on Ethernet networks, Ethernet II or IEEE 802.3. The IEEE 802.3 frame can be encapsulated in an IEEE 802.2 LLC frame or a SNAP frame. All four frame types are enabled by default with the value auto, which means that your StorPoint CD automatically adapts to the frame type used on the network. This will meet most requirements. Frame types that are not in use in your network will not be used by the StorPoint CD.

However, depending on your network, you may want the StorPoint CD not to operate on some frame types. If your network has multiple sections with different frame types on some of the sections, then the StorPoint CD might log on to the wrong network section and adapt to a frame type incompatible with the intended network section. For this reason, you have the option to disable those frame types by changing the parameter from auto to off.

Alternatively, it is possible to use the eight digit network number appropriate to your segment of the network, in the form xx-xx-xx-xx (e.g. 00-3F-B5-01). In all normal cases this will not be necessary since autodetection will handle most cases. However, this must be done by directly editing the config.ini file located in the System/ServerProperties folder using a text editor. Although you cannot enter the network number from a Web browser, you can display the frame type and change the value to auto or off, if required.

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Axis Communications CD E100 user manual Problems Running CD-ROM Software, Difficulties Locating the StorPoint CD in NetWare
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CD E100 specifications

The Axis Communications CD E100 is a cutting-edge network video door station designed to enhance security and accessibility for residential and commercial properties. This innovative device combines video surveillance and intercom functionality, making it an essential component of modern security systems.

One of the standout features of the CD E100 is its high-definition video quality. The device is equipped with a 2 megapixel sensor that delivers crisp and clear video footage, ensuring that users can easily identify visitors at their doorstep. The wide-angle lens provides a 180-degree field of view, reducing blind spots and allowing for better overall surveillance coverage.

The CD E100 is also designed to withstand various environmental conditions, boasting an IP66 rating for weather resistance. This means it can operate effectively in rain, snow, and extreme temperatures, making it a reliable choice for outdoor installations. Additionally, the door station's robust materials protect it from vandalism and tampering, ensuring durability and longevity.

One of the key technologies integrated into the CD E100 is Power over Ethernet (PoE). This allows the device to receive power and data through a single network cable, simplifying installation and reducing clutter. PoE capability ensures that users can easily install the device in locations where standard power outlets may not be available.

The CD E100 also features two-way audio functionality, which allows users to communicate with visitors in real-time. This feature is particularly beneficial for enhanced security, as it enables property owners to speak to individuals at their door without needing to open it. The integrated microphone and speaker provide clear audio quality, ensuring effective communication.

Smart technology is also a highlight of the CD E100, supporting remote access via mobile devices. Users can monitor their entry points in real-time through the Axis Companion app or any compatible video management software. This feature not only enhances security but also provides convenience for users, as they can respond to visitors even when they are not home.

Overall, the Axis Communications CD E100 is a versatile and reliable video door station that combines advanced technology with user-friendly features. Its high-quality video, robust construction, and smart capabilities make it an excellent choice for those looking to enhance their security systems while maintaining ease of use.
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