Appendix B: Troubleshooting

Name Resolution Problems in Windows (SMB)

If you cannot find your StorPoint CD on your Windows (SMB) network, the reason might be a name resolution problem.

Find Computer When you have installed the StorPoint CD, it takes a while before it shows up in the browser list in Network Neighborhood. You can either just wait for the browser list to be updated, or you can accelerate the process using the Find Computer function available in Windows 95/98 and NT. Alternatively, you can perform a manual mapping, e.g. use the command NET USE X: \\AXISnnnnnn\Volumes.

Flush Name Cache Use the command NBTSTAT -Rto flush your machine’s name cache.

Workgroup Note that the StorPoint CD cannot be a master browser server in a workgroup. It is not possible to place the StorPoint CD or a group of StorPoint CD servers in a single workgroup without Windows machines running file and/or print sharing.

Use WINS or If you are using NBT and try to access the StorPoint CD over a router, e.g. the LMHOST StorPoint CD is located on a segment remote from your computer, you must

use WINS or LMHOST. The recommended method is WINS. Provided that you have set the WINS parameters correctly, you should be able to access the StorPoint CD over routers. If this fails, check the following:

1.Make sure the StorPoint CD has been registered in your WINS database located on the Windows NT server. If the StorPoint CD is registered and you still cannot see or access it over the Network Neighborhood, you probably have other name resolution problems on your network.

2.Ping the unit via its IP address to make sure that you have TCP/IP connectivity.

3.Ping the unit using the SMB server name (NetBIOS) to check that the name resolution works.

4.If you are using WINS, try a “static mapping” where you connect the IP address of the StorPoint CD to its NetBIOS name. Note that if you used DHCP, you should add a reservation where you connect the MAC address of the StorPoint CD to a reserved IP address. It is often recommended that you use these types of settings for server equipment. Refer to your Windows NT server manuals for more information on this.

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Axis Communications CD E100 user manual Name Resolution Problems in Windows SMB
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CD E100 specifications

The Axis Communications CD E100 is a cutting-edge network video door station designed to enhance security and accessibility for residential and commercial properties. This innovative device combines video surveillance and intercom functionality, making it an essential component of modern security systems.

One of the standout features of the CD E100 is its high-definition video quality. The device is equipped with a 2 megapixel sensor that delivers crisp and clear video footage, ensuring that users can easily identify visitors at their doorstep. The wide-angle lens provides a 180-degree field of view, reducing blind spots and allowing for better overall surveillance coverage.

The CD E100 is also designed to withstand various environmental conditions, boasting an IP66 rating for weather resistance. This means it can operate effectively in rain, snow, and extreme temperatures, making it a reliable choice for outdoor installations. Additionally, the door station's robust materials protect it from vandalism and tampering, ensuring durability and longevity.

One of the key technologies integrated into the CD E100 is Power over Ethernet (PoE). This allows the device to receive power and data through a single network cable, simplifying installation and reducing clutter. PoE capability ensures that users can easily install the device in locations where standard power outlets may not be available.

The CD E100 also features two-way audio functionality, which allows users to communicate with visitors in real-time. This feature is particularly beneficial for enhanced security, as it enables property owners to speak to individuals at their door without needing to open it. The integrated microphone and speaker provide clear audio quality, ensuring effective communication.

Smart technology is also a highlight of the CD E100, supporting remote access via mobile devices. Users can monitor their entry points in real-time through the Axis Companion app or any compatible video management software. This feature not only enhances security but also provides convenience for users, as they can respond to visitors even when they are not home.

Overall, the Axis Communications CD E100 is a versatile and reliable video door station that combines advanced technology with user-friendly features. Its high-quality video, robust construction, and smart capabilities make it an excellent choice for those looking to enhance their security systems while maintaining ease of use.
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