Files and attachments, How to Files, File basics | Blackberry 9370

User Guide

Files and attachments

Files and attachments

How to: Files

File basics

About files and attachments

You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry smartphones.

Related information

Search for a file that is saved on your smartphone, 124

Search for a file that is saved on your organization's network, 124

Open and save an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1.In a message, meeting invitation, or calendar entry, press the key.

2.Click an attachment.

3.Click Documents To Go or Basic Viewer.

4.If you receive a notification that the file is large, do one of the following:

•Click Continue to open the document.

•Click Cancel to return to the email message.

5.Select a location.

6.Click Save or Cancel.

Related information

I can't turn on cell broadcasting, 102

Save a file or an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

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Blackberry 9370, 9360, 9350 manual Files and attachments, How to Files, File basics, 123

Contents

BlackBerry Curve Series SWD-1735726-0618023538-001 Contents 123 199 262 321 Your BlackBerry smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone About the BlackBerry ID Important keys Visit the Setup application Keys on the right side of your smartphone Flashing LEDRight convenience key Flashing LED color Description Application icons Icons Applications Instant messagingMedia Personal organizer Files BlackBerry Device Software updateSocial networking and mobile purchasing Sounds and alerts Message inbox icons Home screen icons Phone icons Battery power level iconsTyping icons Camera icons Calendar iconsVideo camera Missed call Received call Placed call Voice mail message Show or hide a home screen panel Your Home screenAdd a shortcut to your home screen or Favorites panel Show, hide, or find an application icon Change where apps that you download appearMove an application icon Change themes Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Security Security Status Information View IT Policy Set up an email address How to TopFind more information About downloading apps with the BlackBerry App World Press the key Copy All To Contacts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list View a location on a map Send a text messageLock or unlock your smartphone Press the key Compose Text Message Tips Top Turn on or turn off airplane modeTurn off word substitution Tips Finding apps Tips Updating your software Tips Managing indicatorsKey Mark Read Key Mark Prior Key Mark as Favorite Switch to the Favorites, Media, Downloads, and FrequentTips Doing things quickly Device Auto On/Off Tips Extending battery lifeDisplay Screen Display Click Change Sounds and Alerts Memory Use Tips Keeping your information safeImage Size or Video Format field Storage section, change the Store Pictures or Store Videos Click Device Switch Save Data Security PasswordPhone shortcuts Security Encryption Media shortcuts Typing shortcutsPress the Left Shift key or Right Shift key Delete key Play the previous audio file Personalize TopPictures Camera and video camera Use a picture as your smartphone wallpaper Change your ring tone, notifiers, reminders, or alertsAdd, rename, or delete a folder on the home screen Add or change your signature Change the language Set up speed dial for a contactChange the display font Assign an application to a convenience key Add or delete a contact alert Troubleshooting TopAdd a contact picture for caller ID Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Organizer data isnt synchronizing over the wireless network Email messages arent reconciling over the wireless networkCant pair with a Bluetooth enabled device Screen turns off Media player screen closes Tips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentTips and shortcuts Tips Extending battery life Field Tips Finding appsKey Show All Icons . To That you can download over the network Options icon. Click Device Software UpdatesTips Updating your software It from the Messages icon, click the icon Tips Managing indicatorsTips Keeping your information safe Phone shortcuts A message Message shortcutsYour message inbox Move around your message inbox A presentation File and attachment shortcutsA spreadsheet Typing shortcuts Media shortcuts Move around a webpage Browser shortcutsOn a webpage Search shortcuts Calendar shortcuts Cant use a shortcut Troubleshooting ShortcutsMap shortcuts Phone How to PhonePhone at a glance Phone icons Phone basics Answer or end a call Make a callAnswer a second call Press the key To end a call, press the key Mute a call Change your ring tone, notifiers, reminders, or alertsPlace a call on hold Turn on the speakerphone Switch applications during a call Dial using numbers or lettersAbout using a headset About emergency calls and Emergency Callback Mode Volume Call waiting, call forwarding, and call blocking Speed dial Add, change, or delete a call forwarding number Forward or stop forwarding callsAbout call blocking Block or stop blocking calls Fixed dialing and smart dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialing About smart dialing Add, change, or delete a contact in your fixed dialing list Call logs Conference calls Delete call logs Send a call logAdd, change, or delete call log notes View or hide call logs in the Messages application Multiple phone numbers Switch the active phone numberPhone options About multiple phone numbers Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster About hearing aid mode Reset a call timerTurn on hearing aid mode Change how you answer calls with a headset Voice mail Some features arent available on my smartphone Troubleshooting Phone Cant block calls Cant check my voice mail Cant change the number of times that my smartphone rings Click Device Advanced System Settings SIM CardMy phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone How to Voice commands Voice commands Turn off choice lists for voice commands Change the language for voice commands Cant make calls using a voice command Troubleshooting Voice commands Messages at a glance Send an email How to MessagesMessages Check spelling Resend a message Delete a message Save a draft of a messageAttach a contact card to a message Blind carbon copy a contact View an address instead of a display name Reply to or forward an email or PIN messageSave a message View saved messages Set how long your smartphone stores messages Hide the new or unread message indicatorClick a folder Clear the Confirm Delete check box Press the key Save Attach a file to an email How to EmailComposing and sending email Send an email Delete the original text from a reply message Delete the disclaimer from an emailStop a message from sending Email filters About email filters Options for email filters Create an email filter based on a contact or subjectPress the key Options Email Filters Press the key Filter by Sender or Subject Change, prioritize, or delete an email filter Turn on an email filter Change the Delete On field to Mailbox & Handheld Synchronize email over the wireless networkPress the key Options Email Reconciliation Stop forwarding email to your smartphone About synchronization conflictsManage email reconciliation conflicts Preview more of grouped email messages Viewing and replying to email About email account iconsView email in plain text format Organizing your email inbox About flags Change how you group email messages Add, change, or remove a flagHide messages from the Messages application Change how a message inbox displays messages Add, move, rename, or delete an email folder Mark a message as read or unreadFile an email Select the Hide Filed Messages check box Press the key Save Hide filed email from the message inbox Clear the Save Copy In Sent Folder checkbox Email options Add or change your signatureReceive only the first section of long email messages Change options for your personal email account Set an out-of-office replyTurn on or turn off read receipts Select the Use Out Of Office Reply check box Stop displaying recent contacts in email address fields Stop loading pictures in Html email messagesGoogle Mail About Google Mail on your smartphone Clear the Download Images Automatically checkbox Apply or remove a Google Mail label Add or remove a Google Mail starView Google Mail messages with a specific label Create or delete a Google Mail label Move archived Google Mail messages to your message inbox Troubleshooting EmailReport spam sent to your Google Mail account Cant send messages Some messages no longer appear on my smartphone Email messages arent reconciling over the wireless networkIm not receiving messages Some email folders appear dimmed Html email messages dont appear correctlyEmail filters arent working correctly Number of new or unread messages is different than I expect Some features arent available on my smartphone How to Text messagesText messages About text messages Composing and sending text messages Send a text message Click a file Set the importance level for text messages that you sendPicture Video Location Audio Voice Note Contact Appointment Add an appointment to your calendar from a text message Set whether pressing the Enter key sends text messagesShow names in the history of text messages Change how your text messages look Save a contact card from a message Delete the history from a text messageSave a media file from a text message Turn off Word Substitution for text messages Set a wireless network type for sending text messagesBlock text messages Cell broadcasting About cell broadcasting Click Device Advanced System Settings Cell BroadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel Personalize Text messages Troubleshooting Text messagesRename a cell broadcast channel Cant send text messages PIN messages How to PIN messages 103 Troubleshooting PIN messagesCreate a link for a PIN 104 Attachments How to AttachmentsAbout files and attachments Open and save an attachment Save a file or an attachment Click Save or Cancel Related informationSend a file Open a link in a file or an attachment View properties for a file Set font options for a file or an attachmentContact cards About contact cards Attach a contact card to a message Skipped content bar appears in a document Troubleshooting AttachmentsSecurity options for messages Block incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall Encrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Attach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a message Indicator Description Encryption status indicatorsView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted message Click Security S/MIME Check the status of a certificate or certificate chainMessage is strongly encrypted Message is weakly encrypted Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classifications Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryptionCant open an attachment in an encrypted message About IBM Lotus Notes native encrypted messages Encrypt a PGP protected message with a passphrase PGP protected messagesAttach a PGP key to a message Select the Use Conventional Encryption checkbox Download the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachment View the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Click Security PGP Change the Default Key field Press the key Save Click Security PGP Change the Message Viewer Icons field Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Cant open an attachment in an encrypted message Files and attachments How to FilesFile basics 123 Search for a file that is saved on your smartphone Managing files and attachments Hide a file or folder Copy, move, rename, or delete a fileView a hidden file or folder 126 View the content of a cell View the table of contents in a documentView tracked changes in a document Move around a spreadsheet Switch slides Switch presentation viewsSet display options for a spreadsheet Move around pages in a multipage .tif file Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Adjust the volume How to MediaAmplify the volume using the audio boost feature Media Turn on or turn off audio and video shortcuts Improve sound quality for media filesSort media files Copy, move, rename, or delete a file View properties for a file Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing media files Send a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Add the song that is playing to a playlist Create a standard or an automatic playlistMove or delete a song in a playlist Rename or delete a playlist Cant open media files Troubleshooting MusicCant save media files Videos Keep backlighting on when you play a videoDisplay closed captions in videos Cant use a shortcut Select the Display Closed Captions checkbox Troubleshooting Videos Video camera How to Video camera Record a video Change the video camera scene modeTurn on or turn off video lighting Change the video size and format Flash or video light dims or turns off Troubleshooting Video cameraReduce blurriness in the videos that you take Camera Camera at a glance Camera icons How to CameraTake a picture Press the Right Convenience key Change the camera scene mode Change the flash setting for pictures that you takeChange the size of pictures that you take Geotag pictures that you take Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take 147 Troubleshooting CameraSome pictures that I take are blurry Pictures How to PicturesPictures at a glance 148 Save a picture from a text message or a webpage Zoom, pan, or rotate a pictureView pictures as a slide show Change your slide show options Organize pictures by date or folder View pictures in list view or thumbnail viewCreate a picture folder Import pictures to the Pictures application Try the following actions 151 Troubleshooting PicturesReceive an error message after I rotate a picture My smartphone isnt using the correct ring tone or wallpaper Troubleshooting Voice notesVoice notes Record a voice note Cant use a shortcut 154 Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add or delete a custom profile Flashing LED color Description Green Silence your smartphoneThis notification 156 Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance 159 Browser basics Open, close, or switch between tabsBrowsing webpages Visit a webpage or search the Internet Zoom in to or out from a webpage View a list of web pages that you visited recently Search for text in a message, in a file, or on a webpageTurn on browser shortcuts Move back, move forward, or refresh a webpage Close the browser Return to the browser homePlay a media file on a webpage Download a file from a webpage Browser bookmarks Send a bookmark for a webpage Browser optionsMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change the font size for text on webpages Change your default search engineAdd a search engine from a website Set the character encoding for all webpages Delete browsing information Stop blocking pop-ups on webpagesTurn off cookies in the browser Click Clear Now Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Add a trusted content serverManage browser security Weak Browser push options Browser pushAbout browser push Cant open a new tab Troubleshooting BrowserRSS feeds 171 Cannot play a song or video on a webNo browser is available on my smartphone Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data 173 Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Calendar basics Switch calendar viewsManage data synchronization conflicts Go to a specific date in the calendar Switch calendars Set an alarm in the calendarDelete an appointment, meeting, or alarm Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meeting Calendar options Change options for multiple calendars Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your smartphone Conference call meetingsCreate a conference call meeting from your computer Example Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Enter a conference call meeting 181 Cant enter a conference call with the Join Now option Contact basics How to ContactsContacts Add a contact picture for caller ID Change or delete a contactSearch for a contact Categorize a contact, task, or memo Change or delete a contact pictureAbout categories Create a category for contacts, tasks, or memos Synchronizing contacts 186 Multiple contact lists Personal distribution listsCreate a personal distribution list Change or delete a personal distribution list Contact list options 189 Clock How to ClockSet the date and time Display a second time zone on the clock Set options for bedside clock mode Turn on the alarmSilence the alarm Use the timer Turn on bedside clock modeChange timer notification options Use the stopwatch 193 Troubleshooting ClockTime on my smartphone isnt correct Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Hide completed tasks Synchronize organizer data over the wireless networkShow tasks in the calendar Synchronizing tasks and memos 196 About backing up and restoring smartphone dataAbout synchronization conflicts Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Manage data synchronization conflicts Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Type text using SureType technology Type a symbolType text using multi-tap Type an accent or special character Custom dictionary Typing input methods Word Substitution Create a word substitution entry Spelling checkerChange or delete a word substitution entry Clear the Spelling checkbox Press the key Save Have no Advanced Style Options Troubleshooting TypingCant check spelling User Guide Keyboard How to Keyboard No application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn on or turn off trackpad sounds Language How to LanguageAbout typing input languages Add a display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Screen display How to Screen displaySet options for backlighting Organizing applications on the Home screen 211 Add a message that appears when your smartphone is lockedAdd, rename, or delete a folder on the home screen Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverageThemes About themes 213 Troubleshooting Screen displayMy display changed GPS technology How to GPS technologyTurn off location aiding or location data Turn on GPS technology Prevent others from tracking your location Troubleshooting GPS technologyGet your GPS location Cant use GPS technology Maps How to MapsPan a map Zoom in to or out from a map View a list of points of interest near a location View an address on a map using a linkView contact information for a point of interest Add a location to your list of favorites Send a location Delete a location from your list of favoritesGet directions Clear a map Keep backlighting on when you track your movementCopy a location Change the font settings for maps Troubleshooting MapsChange the units of measure for maps Change the display language for maps User Guide Applications How to ApplicationsAbout multitasking Create a BlackBerry ID Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Error messages BlackBerry Device Software Troubleshooting ApplicationsDelete an application View the size of an application database Error 205 Security service error Error message and cause Possible solution Software, contact your wireless service provider Error 545 Incompatible file systemPassword attempts Error 576 IT policy issue Contact your administrator 227 Click Install update Related information Update the BlackBerry Device Software from a website How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software 229 Click Check for Updates Click Device Software Updates Hide or show an optional BlackBerry Device Software updatePress the key View Result Press the key Delete Downgrade Data Related information Troubleshooting BlackBerry Device Software Manage Connections How to Mobile networkMobile network Turn on or turn off a network connection Check the status of network connections and services Turn on or turn off airplane modeSwitch wireless networks manually Click Services Status Click Networks and Connections Mobile Network Turn on or turn off data service or set roaming options Change the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Enabled device Troubleshooting Mobile networkCant connect to the mobile network Your NFC connection is turned on How to Wi-Fi technology Wi-Fi technologyError messages Data service unavailable Possible solutions 239 Connect to a Wi-Fi networkClick Wi-Fi Network Connect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related information Common options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Enterprise options WPA/WPA2 Personal options UMA connection settings Install a root certificate on your smartphoneAbout using UMA with a Wi-Fi network Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Permission Description About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology 246 How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled car kit 248 Press the key Transfer Contacts Send and receive a contact card using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Turn off Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Restrict outgoing calls Try the following actions 253 Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device 255 Cant share contacts with a paired Bluetooth enabled device Connect to or disconnect from a smart accessory How to NFC technologyNFC technology About NFC technology About smart tags Smart tagsView, save, or delete a smart tag Create a smart tag NFC technology options Play a sound alert when NFC technology makes a connectionShare a smart tag Click Networks and Connections Near Field Communication NFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 259 About the Smart Accessories application Smart accessoriesSet up a new dock Click Device Smart Accessories Highlight a dock profile Press the key Delete 261 Delete a saved dock profile How to Power and battery Power and battery Device Auto On/Off Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cards Click Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files About file encryption Format your media card or built-in media storageAbout compression Turn on encryption Tips Storage space and media cardsClick Security Encryption 267 My smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsApplication storage on my smartphone is low Video Camera icon. Press Key Options. 269 Search How to Search Field Description Search for messagesMessage search criteria View, change, or delete a saved search Do more with your message search results Dont get any voice enabled search results Troubleshooting SearchSearch for a contact 273 SIM card How to SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM card Store text messages on your SIM card Change or delete SIM card contacts About SIM card security Change the display name for a phone numberProtect your SIM card with a PIN code Change the SIM card PIN code About the smartphone password How to SecuritySet a smartphone password Security Lock your smartphone when you insert it in the holster Change the smartphone passwordSet a limit for smartphone password attempts Lock or unlock your smartphone About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password About encrypting data on your smartphone EncryptionAbout file encryption Turn on encryption About encryption keys Set encryption strengthGenerate an encryption key Click Security Security Status Information About memory cleaning Memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Memory Cleaning Certificates Create a shortcut for the memory cleaning applicationAbout certificates About certificate enrollment View properties for a certificate Download a certificate from a certification authorityImport certificates or PGP keys from a media card Property Description Certificate properties Send a certificate View one type of certificate or PGP keyDelete a certificate View the certificate chain for a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Reason Description Revoke a certificateCertificate revocation reasons 290 Add an email address to a certificatePress the key Associate Addresses PGP keys Download an updated PGP key from an LDAP-enabled serverAbout PGP keys Download a personal PGP key from the PGP Universal Server PGP key properties View details for a PGP key Send a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache Change the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasons Add a certificate server Certificate serversPGP key options Change the display name for a PGP key Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordDelete a certificate server About the key store Change the refresh rate for certificate revocation lists Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Turn on two-factor authentication About using a smart card with your smartphoneClick Security Advanced Security Settings Key Stores Smart cards Turn off smart password entry About smart password entryImport a certificate from a smart card Select the Lock On Card Removal checkbox Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Turn off notification for smart card connections Store the passphrase for your smart card on your smartphone VPN settingsAbout VPN profiles Log in to a VPN Verify security software manually Change the user name and password for a VPN profileAbout software tokens Change the software token for a VPN profile Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application 304 Click Device Advanced System Settings TCP IP Turn on safe modeTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Cant download a certificate Troubleshooting SecurityCant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Accept, delete, or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit, or delete a diagnostic report To delete all diagnostic reports, click Delete All Set a default recipient for diagnostic reportsCant run or submit a diagnostic report Synchronize email over the wireless network How to SynchronizationSynchronization 312 313 Manage email reconciliation conflicts Try the following actions 314 Troubleshooting Synchronization 315 Contact list field data isnt appearing on my computer How to Accessibility Accessibility optionsScreen accessibility options Audio and phone accessibility options Add or delete a contact alert Hearing aid modeChange the Mode Enabled field to Telecoil 317 Related information About hearing aid mode Voice dialing Perform an action using a voice commandTTY support 318 Click Typing and Input Word Substitution Typing accessibility optionsAvailable voice commands Change your typing style Convert a measurement CalculatorUse the calculator BlackBerry MDS GlossaryCertificate CRL server IT policy DSML-enabled server Mass storage mode LDAP-enabled serverPersonal certificate Personal PGP key Root certificate Public key Triple DES 327 Legal notice 328 User Guide User Guide User Guide