How to Security, Security basics | Blackberry 9360, 9350, 9370

User Guide

Security

Security

How to: Security

Security basics

About the smartphone password

If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.

If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Set a smartphone password, 277

I forget my smartphone password, 35

My smartphone prompts me to make an emergency call when I type a password, 308

Set a smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

1.On the home screen or in a folder, click the Options icon.

2.Click Security > Password.

3.Click Set Password.

4.Type a password.

5.Press the key > Save.

To turn off your smartphone password, clear the Enable checkbox.

Related information

About backing up and restoring smartphone data, 172

About the smartphone password, 277

I forget my smartphone password, 35

277

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Blackberry 9360, 9350, 9370 How to Security, Security basics, About the smartphone password, Set a smartphone password

Contents

BlackBerry Curve Series SWD-1735726-0618023538-001 Contents 123 199 262 321 Quick Help Getting started Your smartphoneYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Important keys Visit the Setup application Flashing LED color Description Flashing LEDKeys on the right side of your smartphone Right convenience key Application icons Icons Personal organizer Instant messagingApplications Media Sounds and alerts BlackBerry Device Software updateFiles Social networking and mobile purchasing Message inbox icons Home screen icons Battery power level icons Typing iconsPhone icons Missed call Received call Placed call Voice mail message Calendar iconsCamera icons Video camera Your Home screen Add a shortcut to your home screen or Favorites panelShow or hide a home screen panel Change themes Change where apps that you download appearShow, hide, or find an application icon Move an application icon Click Display Message on Lock Screen Feature availabilityChange what happens when you type on the Home screen Add a message that appears when your smartphone is locked Security Security Status Information View IT Policy About downloading apps with the BlackBerry App World How to TopSet up an email address Find more information About using your smartphone as a tethered modem Copy contacts from your SIM card to your contact listPress the key Copy All To Contacts Press the key Compose Text Message Send a text messageView a location on a map Lock or unlock your smartphone Tips Finding apps Turn on or turn off airplane modeTips Top Turn off word substitution Key Mark Prior Tips Managing indicatorsTips Updating your software Key Mark Read Switch to the Favorites, Media, Downloads, and Frequent Tips Doing things quicklyKey Mark as Favorite Click Change Sounds and Alerts Tips Extending battery lifeDevice Auto On/Off Display Screen Display Storage section, change the Store Pictures or Store Videos Tips Keeping your information safeMemory Use Image Size or Video Format field Security Encryption Security PasswordClick Device Switch Save Data Phone shortcuts Delete key Typing shortcutsMedia shortcuts Press the Left Shift key or Right Shift key Camera and video camera Personalize TopPlay the previous audio file Pictures Add or change your signature Change your ring tone, notifiers, reminders, or alertsUse a picture as your smartphone wallpaper Add, rename, or delete a folder on the home screen Assign an application to a convenience key Set up speed dial for a contactChange the language Change the display font Cant make or receive calls Troubleshooting TopAdd or delete a contact alert Add a contact picture for caller ID Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Cant pair with a Bluetooth enabled device Media player screen closes Switch to the Favorites , Media , Downloads , and Frequent Tips and shortcutsTips Doing things quickly Tips Extending battery life Tips Finding apps Key Show All Icons . ToField Options icon. Click Device Software Updates Tips Updating your softwareThat you can download over the network Tips Managing indicators Tips Keeping your information safeIt from the Messages icon, click the icon Phone shortcuts Move around your message inbox Message shortcutsA message Your message inbox File and attachment shortcuts A spreadsheetA presentation Typing shortcuts Media shortcuts Browser shortcuts On a webpageMove around a webpage Search shortcuts Calendar shortcuts Troubleshooting Shortcuts Map shortcutsCant use a shortcut Phone basics How to PhonePhone Phone at a glance Phone icons Press the key To end a call, press the key Make a callAnswer or end a call Answer a second call Turn on the speakerphone Change your ring tone, notifiers, reminders, or alertsMute a call Place a call on hold About emergency calls and Emergency Callback Mode Dial using numbers or lettersSwitch applications during a call About using a headset Volume Call waiting, call forwarding, and call blocking Speed dial Block or stop blocking calls Forward or stop forwarding callsAdd, change, or delete a call forwarding number About call blocking Turn on fixed dialing Change the call blocking passwordFixed dialing and smart dialing About fixed dialing About smart dialing Add, change, or delete a contact in your fixed dialing list Call logs Conference calls View or hide call logs in the Messages application Send a call logDelete call logs Add, change, or delete call log notes About multiple phone numbers Switch the active phone numberMultiple phone numbers Phone options Change how you answer or end calls with the holster Hide or display your phone number when you make callsSort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Change how you answer calls with a headset Reset a call timerAbout hearing aid mode Turn on hearing aid mode Voice mail Some features arent available on my smartphone Troubleshooting Phone Cant block calls Cant check my voice mail My headset makes calls instead of my smartphone Click Device Advanced System Settings SIM CardCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application How to Voice commands Voice commands Turn off choice lists for voice commands Change the language for voice commands Cant make calls using a voice command Troubleshooting Voice commands How to Messages MessagesMessages at a glance Send an email Check spelling Resend a message Blind carbon copy a contact Save a draft of a messageDelete a message Attach a contact card to a message View saved messages Reply to or forward an email or PIN messageView an address instead of a display name Save a message Clear the Confirm Delete check box Press the key Save Hide the new or unread message indicatorSet how long your smartphone stores messages Click a folder How to Email Composing and sending email Send an emailAttach a file to an email Email filters About email filters Delete the disclaimer from an emailDelete the original text from a reply message Stop a message from sending Press the key Filter by Sender or Subject Create an email filter based on a contact or subjectOptions for email filters Press the key Options Email Filters Change, prioritize, or delete an email filter Turn on an email filter Synchronize email over the wireless network Press the key Options Email ReconciliationChange the Delete On field to Mailbox & Handheld About synchronization conflicts Manage email reconciliation conflictsStop forwarding email to your smartphone Organizing your email inbox About flags Viewing and replying to email About email account iconsPreview more of grouped email messages View email in plain text format Change how a message inbox displays messages Add, change, or remove a flagChange how you group email messages Hide messages from the Messages application Mark a message as read or unread File an emailAdd, move, rename, or delete an email folder Select the Hide Filed Messages check box Press the key Save Hide filed email from the message inbox Email options Add or change your signature Receive only the first section of long email messagesClear the Save Copy In Sent Folder checkbox Select the Use Out Of Office Reply check box Set an out-of-office replyChange options for your personal email account Turn on or turn off read receipts Clear the Download Images Automatically checkbox Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Google Mail About Google Mail on your smartphone Create or delete a Google Mail label Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific label Cant send messages Troubleshooting EmailMove archived Google Mail messages to your message inbox Report spam sent to your Google Mail account Email messages arent reconciling over the wireless network Im not receiving messagesSome messages no longer appear on my smartphone Number of new or unread messages is different than I expect Html email messages dont appear correctlySome email folders appear dimmed Email filters arent working correctly About text messages How to Text messagesSome features arent available on my smartphone Text messages Composing and sending text messages Send a text message Set the importance level for text messages that you send Picture Video Location Audio Voice Note Contact AppointmentClick a file Change how your text messages look Set whether pressing the Enter key sends text messagesAdd an appointment to your calendar from a text message Show names in the history of text messages Delete the history from a text message Save a media file from a text messageSave a contact card from a message Set a wireless network type for sending text messages Block text messagesTurn off Word Substitution for text messages Stop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingCell broadcasting About cell broadcasting Turn on cell broadcasting Cant send text messages Troubleshooting Text messagesPersonalize Text messages Rename a cell broadcast channel PIN messages How to PIN messages Troubleshooting PIN messages Create a link for a PIN103 104 Open and save an attachment How to AttachmentsAttachments About files and attachments Open a link in a file or an attachment Click Save or Cancel Related informationSave a file or an attachment Send a file Attach a contact card to a message Set font options for a file or an attachmentView properties for a file Contact cards About contact cards Block incoming messages Troubleshooting AttachmentsSkipped content bar appears in a document Security options for messages Click Security Firewall Reset a blocked message counterPress the Reset Count or Reset All Counts Add a contact to your allowed sender list MIME-protected messages Sign or encrypt a messageEncrypt a message with a passphrase Add a certificate from a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Download the certificate used to sign or encrypt a message View encryption information for a weakly encrypted message Encryption status indicatorsIndicator Description View the certificate used to sign or encrypt a message Check the status of a certificate or certificate chain Message is strongly encrypted Message is weakly encryptedClick Security S/MIME About message classifications Change the default signing and encryption optionChange the default message classification Click Device Advanced System Settings Default Services Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryptionIBM Lotus Notes native encrypted messages Cant open an attachment in an encrypted message Select the Use Conventional Encryption checkbox PGP protected messagesEncrypt a PGP protected message with a passphrase Attach a PGP key to a message Add a PGP key from an attachment Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message PGP protected message status Encryption status indicators Digital signature indicators for PGP protected messagesView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key Save Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message 123 How to FilesFiles and attachments File basics Search for a file that is saved on your smartphone Managing files and attachments 126 Copy, move, rename, or delete a fileHide a file or folder View a hidden file or folder Move around a spreadsheet View the table of contents in a documentView the content of a cell View tracked changes in a document Move around pages in a multipage .tif file Switch presentation viewsSwitch slides Set display options for a spreadsheet Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Media How to MediaAdjust the volume Amplify the volume using the audio boost feature Copy, move, rename, or delete a file Improve sound quality for media filesTurn on or turn off audio and video shortcuts Sort media files About transferring and synchronizing media files Change the Close Media Player When Inactive fieldView properties for a file Turn on or turn off media card support Send a file Receive a media file using Bluetooth technology Supported audio and video file formats and extensionsFile extensions Video file formats Audio file formats How to Music MusicShuffle or repeat songs Rename or delete a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Move or delete a song in a playlist Troubleshooting Music Cant save media filesCant open media files Cant use a shortcut Keep backlighting on when you play a videoVideos Display closed captions in videos Select the Display Closed Captions checkbox Troubleshooting Videos Video camera How to Video camera Change the video size and format Change the video camera scene modeRecord a video Turn on or turn off video lighting Troubleshooting Video camera Reduce blurriness in the videos that you takeFlash or video light dims or turns off Camera Press the Right Convenience key How to CameraCamera at a glance Camera icons Take a picture Geotag pictures that you take Change the flash setting for pictures that you takeChange the camera scene mode Change the size of pictures that you take Change the location for storing pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the review duration of the pictures that you take Troubleshooting Camera Some pictures that I take are blurry147 148 How to PicturesPictures Pictures at a glance Change your slide show options Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage View pictures as a slide show Import pictures to the Pictures application View pictures in list view or thumbnail viewOrganize pictures by date or folder Create a picture folder Troubleshooting Pictures Receive an error message after I rotate a pictureTry the following actions 151 Record a voice note Troubleshooting Voice notesMy smartphone isnt using the correct ring tone or wallpaper Voice notes Cant use a shortcut 154 Add or delete a custom profile How to Ring tones, sounds, and alertsRing tones, sounds, and alerts About ring tones, sounds, and alerts 156 Silence your smartphoneFlashing LED color Description Green This notification Change alarm notification options Click AccessibilityTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts 159 How to BrowserBrowser Browser at a glance Zoom in to or out from a webpage Open, close, or switch between tabsBrowser basics Browsing webpages Visit a webpage or search the Internet Move back, move forward, or refresh a webpage Search for text in a message, in a file, or on a webpageView a list of web pages that you visited recently Turn on browser shortcuts Download a file from a webpage Return to the browser homeClose the browser Play a media file on a webpage Browser bookmarks Add, rename, or delete a bookmark folder for webpages Browser optionsSend a bookmark for a webpage Move a bookmark for a webpage Set the character encoding for all webpages Change your default search engineChange the font size for text on webpages Add a search engine from a website Click Clear Now Stop blocking pop-ups on webpagesDelete browsing information Turn off cookies in the browser About TLS Browser securityTurn off JavaScript support Turn on geolocation in the browser Weak Add a trusted content serverClick Security Advanced Security Settings TLS Manage browser security Browser push About browser pushBrowser push options Troubleshooting Browser RSS feedsCant open a new tab Cannot play a song or video on a web No browser is available on my smartphone171 About backing up and restoring smartphone data How to CalendarCalendar Synchronizing calendar Synchronize organizer data over the wireless network Select the Wireless Synchronization checkbox173 Go to a specific date in the calendar Switch calendar viewsCalendar basics Manage data synchronization conflicts Meetings Set an alarm in the calendarSwitch calendars Delete an appointment, meeting, or alarm Change the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Calendar options Show tasks in the calendar Change the default calendarChange options for multiple calendars Change how long your smartphone stores calendar entries Example Conference call meetingsCreate a conference call meeting from your smartphone Create a conference call meeting from your computer Enter a conference call meeting Troubleshooting CalendarCant set some fields when scheduling appointments Cant schedule appointments that span multiple days 181 Cant enter a conference call with the Join Now option How to Contacts ContactsContact basics Change or delete a contact Search for a contactAdd a contact picture for caller ID Change or delete a contact picture About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts 186 Change or delete a personal distribution list Personal distribution listsMultiple contact lists Create a personal distribution list Contact list options 189 Display a second time zone on the clock How to ClockClock Set the date and time Turn on the alarm Silence the alarmSet options for bedside clock mode Use the stopwatch Turn on bedside clock modeUse the timer Change timer notification options Troubleshooting Clock Time on my smartphone isnt correct193 Change or delete a task or memo Tasks and memosCreate a task or memo Send a task or memo Synchronizing tasks and memos Synchronize organizer data over the wireless networkHide completed tasks Show tasks in the calendar About backing up and restoring smartphone data About synchronization conflicts196 Manage data synchronization conflicts About categoriesCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Turn off the prompt that appears before you delete items Typing basics How to TypingTyping Typing icons Type an accent or special character Type a symbolType text using SureType technology Type text using multi-tap Custom dictionary Typing input methods Word Substitution Clear the Spelling checkbox Press the key Save Spelling checkerCreate a word substitution entry Change or delete a word substitution entry Troubleshooting Typing Cant check spellingHave no Advanced Style Options User Guide Keyboard How to Keyboard Turn on or turn off trackpad sounds Troubleshooting KeyboardNo application opens when I press a Convenience key Set the trackpad sensitivity Add a display language How to LanguageLanguage About typing input languages Troubleshooting Language Some characters dont appear correctly on my smartphoneCant find a display language on my smartphone Organizing applications on the Home screen How to Screen displayScreen display Set options for backlighting Add a message that appears when your smartphone is locked Add, rename, or delete a folder on the home screen211 About themes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display Themes Troubleshooting Screen display My display changed213 Turn on GPS technology How to GPS technologyGPS technology Turn off location aiding or location data Cant use GPS technology Troubleshooting GPS technologyPrevent others from tracking your location Get your GPS location Zoom in to or out from a map How to MapsMaps Pan a map Add a location to your list of favorites View an address on a map using a linkView a list of points of interest near a location View contact information for a point of interest Delete a location from your list of favorites Get directionsSend a location Keep backlighting on when you track your movement Copy a locationClear a map Change the display language for maps Troubleshooting MapsChange the font settings for maps Change the units of measure for maps User Guide Create a BlackBerry ID How to ApplicationsApplications About multitasking Click Device Application Management Require your smartphone password before adding an appClose an app so that it is not running in the background View properties for an application View the size of an application database Troubleshooting ApplicationsError messages BlackBerry Device Software Delete an application Error 205 Security service error Error message and cause Possible solution Error 576 IT policy issue Contact your administrator Error 545 Incompatible file systemSoftware, contact your wireless service provider Password attempts 227 Click Install update Related information About updating the BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a website BlackBerry Device Software 229 Click Check for Updates Press the key Delete Downgrade Data Related information Hide or show an optional BlackBerry Device Software updateClick Device Software Updates Press the key View Result Troubleshooting BlackBerry Device Software Turn on or turn off a network connection How to Mobile networkManage Connections Mobile network Click Services Status Turn on or turn off airplane modeCheck the status of network connections and services Switch wireless networks manually Click Networks and Connections Mobile Network Turn on or turn off data service or set roaming options Change the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverageWireless coverage indicators Your NFC connection is turned on Troubleshooting Mobile networkEnabled device Cant connect to the mobile network Possible solutions Wi-Fi technologyHow to Wi-Fi technology Error messages Data service unavailable Connect to a Wi-Fi network Click Wi-Fi Network239 Click Save and Connect Related information Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Wi-Fi Network Saved Wi-Fi Networks Options for saved Wi-Fi networks Turn on or turn off the prompt that appears for hotspotsCommon options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal options Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Install a root certificate on your smartphoneUMA connection settings About using UMA with a Wi-Fi network About using Wi-Fi with VPN and software tokens Connection permissions for third-party applicationsPermission Description Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology 246 Turn on or turn off Bluetooth technology Bluetooth technologyHow to Bluetooth technology About Bluetooth Highlight a Bluetooth enabled car kit 248 Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Networks and Connections Bluetooth Connections Send and receive a contact card using Bluetooth technology Press the key Send Contact Card Send Using BluetoothPress the key Transfer Contacts Bluetooth profiles Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth technology options Turn off a Bluetooth profile Restrict outgoing calls Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Troubleshooting Bluetooth technology Clear the Connect on Power Up checkboxTry the following actions 253 My list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit 255 Cant share contacts with a paired Bluetooth enabled device About NFC technology How to NFC technologyConnect to or disconnect from a smart accessory NFC technology Create a smart tag Smart tagsAbout smart tags View, save, or delete a smart tag Click Networks and Connections Near Field Communication Play a sound alert when NFC technology makes a connectionNFC technology options Share a smart tag 259 Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen My smartphone doesnt respond to NFC technology Click Device Smart Accessories Smart accessoriesAbout the Smart Accessories application Set up a new dock Highlight a dock profile Press the key Delete 261 Delete a saved dock profile How to Power and battery Power and battery Device Auto On/Off Supported media cards How to Storage space and media cardsStorage space and media cards About media cards Restore smartphone data from your media card View the amount of storage space used by media filesClick Device Storage Related information Format your media card or built-in media storage About compressionAbout file encryption 267 Tips Storage space and media cardsTurn on encryption Click Security Encryption Video Camera icon. Press Key Options. Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Application storage on my smartphone is low 269 Search How to Search Search for messages Message search criteriaField Description View, change, or delete a saved search Do more with your message search results 273 Troubleshooting SearchDont get any voice enabled search results Search for a contact Copy a contact from your contact list to your SIM card How to SIM cardSIM card Add a contact to your SIM card Store text messages on your SIM card Change or delete SIM card contacts Change the SIM card PIN code Change the display name for a phone numberAbout SIM card security Protect your SIM card with a PIN code Security How to SecurityAbout the smartphone password Set a smartphone password Lock or unlock your smartphone Change the smartphone passwordLock your smartphone when you insert it in the holster Set a limit for smartphone password attempts Set a limit for password attempts in the Password Keeper Password KeeperAbout the Password Keeper Change the Password Keeper password Generate a random password Copy a passwordPrevent password copying Hide or show passwords in the Password Keeper Turn on encryption EncryptionAbout encrypting data on your smartphone About file encryption Click Security Security Status Information Set encryption strengthAbout encryption keys Generate an encryption key Click Security Advanced Security Settings Memory Cleaning Memory cleaningAbout memory cleaning Turn on memory cleaning About certificate enrollment Create a shortcut for the memory cleaning applicationCertificates About certificates Download a certificate from a certification authority Import certificates or PGP keys from a media cardView properties for a certificate Property Description Certificate properties View the certificate chain for a certificate View one type of certificate or PGP keySend a certificate Delete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Revoke a certificate Certificate revocation reasonsReason Description Add an email address to a certificate Press the key Associate Addresses290 Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled serverPGP keys About PGP keys PGP key properties View details for a PGP key Clear the PGP data cache PGP key status PGP key status indicatorsSend a PGP key Delete a PGP key PGP key revocation reasons Check the revocation status of a PGP keyChange the trust status of a PGP key Revoke a PGP key Certificate servers PGP key options Change the display name for a PGP keyAdd a certificate server Send connection information for a certificate server Connection options for LDAP-enabled serversChange connection information for a certificate server Connection options for Ocsp and CRL servers About the key store Change the key store passwordKey store Delete a certificate server Change when your smartphone deletes the key store password Turn off automatic backup and restore of key store dataChange the refresh rate for certificate revocation lists Smart cards About using a smart card with your smartphoneTurn on two-factor authentication Click Security Advanced Security Settings Key Stores Select the Lock On Card Removal checkbox About smart password entryTurn off smart password entry Import a certificate from a smart card Turn off notification for smart card connections Switch smart password filtersPrerequisites Using authentication certificates Use a certificate to authenticate your smart card Log in to a VPN VPN settingsStore the passphrase for your smart card on your smartphone About VPN profiles Change the software token for a VPN profile Change the user name and password for a VPN profileVerify security software manually About software tokens 304 Reset connection permissions for third-party applicationsThird-party application control Set permissions for a third-party application Press the key Edit Permissions Prompt Exceptions Turn on safe modeClick Device Advanced System Settings TCP IP Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart cardCant download a certificate Cant download a PGP key from an LDAP-enabled server View, submit, or delete a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book Run a diagnostic report Set a default recipient for diagnostic reports Cant run or submit a diagnostic reportTo delete all diagnostic reports, click Delete All 312 How to SynchronizationSynchronize email over the wireless network Synchronization 313 Manage email reconciliation conflicts Try the following actions 314 Troubleshooting Synchronization 315 Contact list field data isnt appearing on my computer Audio and phone accessibility options Accessibility optionsHow to Accessibility Screen accessibility options Hearing aid mode Change the Mode Enabled field to Telecoil 317Add or delete a contact alert 318 Voice dialing Perform an action using a voice commandRelated information About hearing aid mode TTY support Typing accessibility options Available voice commandsClick Typing and Input Word Substitution Change your typing style Calculator Use the calculatorConvert a measurement CRL server GlossaryBlackBerry MDS Certificate IT policy DSML-enabled server Personal PGP key LDAP-enabled serverMass storage mode Personal certificate Root certificate Public key Triple DES 327 Legal notice 328 User Guide User Guide User Guide