Blackberry 9370, 9360 Troubleshooting Mobile network, Cant connect to the mobile network, 237

User Guide Manage Connections

Indicator	Description
	You are connected to a Wi-Fi network and you can access BlackBerry services such
	as email messaging and Internet browsing over the Wi-Fi connection.
	Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
	or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
	such as email messaging and Internet browsing over the Wi-Fi connection.
	Your Bluetooth connection is turned on, and you are connected to a Bluetooth
	enabled device.
	Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
	enabled device.
	Your NFC connection is turned on.

Related information

About emergency calls and Emergency Callback Mode, 54

Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following actions:

•If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.

•If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

•Verify that you turned on the connection to the wireless network.

•Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again.

•If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.

•If you have a Wi-Fi enabled smartphone and your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Wi-Fi Only.

Related information

Turn on or turn off a network connection, 232

Switch wireless networks manually, 233

Turn on or turn off data service or set roaming options, 234

Turn on or turn off a network connection, 232

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