Screen turns off | Blackberry 9370, 9360, 9350 specs

User Guide

Quick Help

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 210

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

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Blackberry 9370, 9360, 9350 manual Screen turns off, Email messages arent reconciling over the wireless network

Contents

BlackBerry Curve Series SWD-1735726-0618023538-001 Contents 123 199 262 321 Your BlackBerry smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone About the BlackBerry ID Visit the Setup application Important keys Right convenience key Flashing LEDKeys on the right side of your smartphone Flashing LED color Description Icons Application icons Media Instant messagingApplications Personal organizer Social networking and mobile purchasing BlackBerry Device Software updateFiles Sounds and alerts Home screen icons Message inbox icons Phone icons Battery power level iconsTyping icons Video camera Calendar iconsCamera icons Missed call Received call Placed call Voice mail message Show or hide a home screen panel Your Home screenAdd a shortcut to your home screen or Favorites panel Move an application icon Change where apps that you download appearShow, hide, or find an application icon Change themes Add a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Click Display Message on Lock Screen Security Security Status Information View IT Policy Find more information How to TopSet up an email address About downloading apps with the BlackBerry App World Press the key Copy All To Contacts About using your smartphone as a tethered modemCopy contacts from your SIM card to your contact list Lock or unlock your smartphone Send a text messageView a location on a map Press the key Compose Text Message Turn off word substitution Turn on or turn off airplane modeTips Top Tips Finding apps Key Mark Read Tips Managing indicatorsTips Updating your software Key Mark Prior Key Mark as Favorite Switch to the Favorites, Media, Downloads, and FrequentTips Doing things quickly Display Screen Display Tips Extending battery lifeDevice Auto On/Off Click Change Sounds and Alerts Image Size or Video Format field Tips Keeping your information safeMemory Use Storage section, change the Store Pictures or Store Videos Phone shortcuts Security PasswordClick Device Switch Save Data Security Encryption Press the Left Shift key or Right Shift key Typing shortcutsMedia shortcuts Delete key Pictures Personalize TopPlay the previous audio file Camera and video camera Add, rename, or delete a folder on the home screen Change your ring tone, notifiers, reminders, or alertsUse a picture as your smartphone wallpaper Add or change your signature Change the display font Set up speed dial for a contactChange the language Assign an application to a convenience key Add a contact picture for caller ID Troubleshooting TopAdd or delete a contact alert Cant make or receive calls Im not receiving messages Forget my smartphone password Cant send messages Cant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganizer data isnt synchronizing over the wireless network Screen turns off Media player screen closes Tips Doing things quickly Switch to the Favorites , Media , Downloads , and FrequentTips and shortcuts Tips Extending battery life Field Tips Finding appsKey Show All Icons . To That you can download over the network Options icon. Click Device Software UpdatesTips Updating your software It from the Messages icon, click the icon Tips Managing indicatorsTips Keeping your information safe Phone shortcuts Your message inbox Message shortcutsA message Move around your message inbox A presentation File and attachment shortcutsA spreadsheet Typing shortcuts Media shortcuts Move around a webpage Browser shortcutsOn a webpage Calendar shortcuts Search shortcuts Cant use a shortcut Troubleshooting ShortcutsMap shortcuts Phone at a glance Phone icons How to PhonePhone Phone basics Answer a second call Make a callAnswer or end a call Press the key To end a call, press the key Place a call on hold Change your ring tone, notifiers, reminders, or alertsMute a call Turn on the speakerphone About using a headset Dial using numbers or lettersSwitch applications during a call About emergency calls and Emergency Callback Mode Volume Speed dial Call waiting, call forwarding, and call blocking About call blocking Forward or stop forwarding callsAdd, change, or delete a call forwarding number Block or stop blocking calls About fixed dialing Change the call blocking passwordFixed dialing and smart dialing Turn on fixed dialing Add, change, or delete a contact in your fixed dialing list About smart dialing Conference calls Call logs Add, change, or delete call log notes Send a call logDelete call logs View or hide call logs in the Messages application Phone options Switch the active phone numberMultiple phone numbers About multiple phone numbers Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsSort phone numbers or contacts on the phone screen Change how you answer or end calls with the holster Turn on hearing aid mode Reset a call timerAbout hearing aid mode Change how you answer calls with a headset Voice mail Troubleshooting Phone Some features arent available on my smartphone Cant check my voice mail Cant block calls My phone number appears as Unknown in the Phone application Click Device Advanced System Settings SIM CardCant change the number of times that my smartphone rings My headset makes calls instead of my smartphone Voice commands How to Voice commands Change the language for voice commands Turn off choice lists for voice commands Troubleshooting Voice commands Cant make calls using a voice command Messages at a glance Send an email How to MessagesMessages Resend a message Check spelling Attach a contact card to a message Save a draft of a messageDelete a message Blind carbon copy a contact Save a message Reply to or forward an email or PIN messageView an address instead of a display name View saved messages Click a folder Hide the new or unread message indicatorSet how long your smartphone stores messages Clear the Confirm Delete check box Press the key Save Attach a file to an email How to EmailComposing and sending email Send an email Stop a message from sending Delete the disclaimer from an emailDelete the original text from a reply message Email filters About email filters Press the key Options Email Filters Create an email filter based on a contact or subjectOptions for email filters Press the key Filter by Sender or Subject Turn on an email filter Change, prioritize, or delete an email filter Change the Delete On field to Mailbox & Handheld Synchronize email over the wireless networkPress the key Options Email Reconciliation Stop forwarding email to your smartphone About synchronization conflictsManage email reconciliation conflicts View email in plain text format Viewing and replying to email About email account iconsPreview more of grouped email messages Organizing your email inbox About flags Hide messages from the Messages application Add, change, or remove a flagChange how you group email messages Change how a message inbox displays messages Add, move, rename, or delete an email folder Mark a message as read or unreadFile an email Hide filed email from the message inbox Select the Hide Filed Messages check box Press the key Save Clear the Save Copy In Sent Folder checkbox Email options Add or change your signatureReceive only the first section of long email messages Turn on or turn off read receipts Set an out-of-office replyChange options for your personal email account Select the Use Out Of Office Reply check box Google Mail About Google Mail on your smartphone Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Clear the Download Images Automatically checkbox View Google Mail messages with a specific label Add or remove a Google Mail starApply or remove a Google Mail label Create or delete a Google Mail label Report spam sent to your Google Mail account Troubleshooting EmailMove archived Google Mail messages to your message inbox Cant send messages Some messages no longer appear on my smartphone Email messages arent reconciling over the wireless networkIm not receiving messages Email filters arent working correctly Html email messages dont appear correctlySome email folders appear dimmed Number of new or unread messages is different than I expect Text messages How to Text messagesSome features arent available on my smartphone About text messages Composing and sending text messages Send a text message Click a file Set the importance level for text messages that you sendPicture Video Location Audio Voice Note Contact Appointment Show names in the history of text messages Set whether pressing the Enter key sends text messagesAdd an appointment to your calendar from a text message Change how your text messages look Save a contact card from a message Delete the history from a text messageSave a media file from a text message Turn off Word Substitution for text messages Set a wireless network type for sending text messagesBlock text messages Turn on cell broadcasting Click Device Advanced System Settings Cell BroadcastingCell broadcasting About cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channel Troubleshooting Text messagesPersonalize Text messages Cant send text messages How to PIN messages PIN messages 103 Troubleshooting PIN messagesCreate a link for a PIN 104 About files and attachments How to AttachmentsAttachments Open and save an attachment Send a file Click Save or Cancel Related informationSave a file or an attachment Open a link in a file or an attachment Contact cards About contact cards Set font options for a file or an attachmentView properties for a file Attach a contact card to a message Security options for messages Troubleshooting AttachmentsSkipped content bar appears in a document Block incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security Firewall Encrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Download the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Add a certificate from a message View the certificate used to sign or encrypt a message Encryption status indicatorsIndicator Description View encryption information for a weakly encrypted message Click Security S/MIME Check the status of a certificate or certificate chainMessage is strongly encrypted Message is weakly encrypted Click Device Advanced System Settings Default Services Change the default signing and encryption optionChange the default message classification About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field Cant open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryptionIBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Attach a PGP key to a message PGP protected messagesEncrypt a PGP protected message with a passphrase Select the Use Conventional Encryption checkbox Add a PGP key from a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from an attachment View the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Change the Default Key field Press the key Save Click Security PGP Click Security PGP Change the Message Viewer Icons field Change the size of PGP indicators in messagesChange the encryption algorithms for PGP protected messages Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments 123 Search for a file that is saved on your smartphone Managing files and attachments View a hidden file or folder Copy, move, rename, or delete a fileHide a file or folder 126 View tracked changes in a document View the table of contents in a documentView the content of a cell Move around a spreadsheet Set display options for a spreadsheet Switch presentation viewsSwitch slides Move around pages in a multipage .tif file Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Amplify the volume using the audio boost feature How to MediaAdjust the volume Media Sort media files Improve sound quality for media filesTurn on or turn off audio and video shortcuts Copy, move, rename, or delete a file Turn on or turn off media card support Change the Close Media Player When Inactive fieldView properties for a file About transferring and synchronizing media files Send a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Move or delete a song in a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Rename or delete a playlist Cant open media files Troubleshooting MusicCant save media files Display closed captions in videos Keep backlighting on when you play a videoVideos Cant use a shortcut Troubleshooting Videos Select the Display Closed Captions checkbox How to Video camera Video camera Turn on or turn off video lighting Change the video camera scene modeRecord a video Change the video size and format Flash or video light dims or turns off Troubleshooting Video cameraReduce blurriness in the videos that you take Camera Take a picture How to CameraCamera at a glance Camera icons Press the Right Convenience key Change the size of pictures that you take Change the flash setting for pictures that you takeChange the camera scene mode Geotag pictures that you take Change the review duration of the pictures that you take Change the Warn when pictures remaining drops to fieldReduce blurriness in the pictures that you take Change the location for storing pictures that you take 147 Troubleshooting CameraSome pictures that I take are blurry Pictures at a glance How to PicturesPictures 148 View pictures as a slide show Zoom, pan, or rotate a pictureSave a picture from a text message or a webpage Change your slide show options Create a picture folder View pictures in list view or thumbnail viewOrganize pictures by date or folder Import pictures to the Pictures application Try the following actions 151 Troubleshooting PicturesReceive an error message after I rotate a picture Voice notes Troubleshooting Voice notesMy smartphone isnt using the correct ring tone or wallpaper Record a voice note Cant use a shortcut 154 About ring tones, sounds, and alerts How to Ring tones, sounds, and alertsRing tones, sounds, and alerts Add or delete a custom profile This notification Silence your smartphoneFlashing LED color Description Green 156 Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ring tones, sounds, and alerts Browser at a glance How to BrowserBrowser 159 Browsing webpages Visit a webpage or search the Internet Open, close, or switch between tabsBrowser basics Zoom in to or out from a webpage Turn on browser shortcuts Search for text in a message, in a file, or on a webpageView a list of web pages that you visited recently Move back, move forward, or refresh a webpage Play a media file on a webpage Return to the browser homeClose the browser Download a file from a webpage Browser bookmarks Move a bookmark for a webpage Browser optionsSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Add a search engine from a website Change your default search engineChange the font size for text on webpages Set the character encoding for all webpages Turn off cookies in the browser Stop blocking pop-ups on webpagesDelete browsing information Click Clear Now Turn on geolocation in the browser Browser securityTurn off JavaScript support About TLS Manage browser security Add a trusted content serverClick Security Advanced Security Settings TLS Weak Browser push options Browser pushAbout browser push Cant open a new tab Troubleshooting BrowserRSS feeds 171 Cannot play a song or video on a webNo browser is available on my smartphone Synchronizing calendar How to CalendarCalendar About backing up and restoring smartphone data 173 Synchronize organizer data over the wireless networkSelect the Wireless Synchronization checkbox Manage data synchronization conflicts Switch calendar viewsCalendar basics Go to a specific date in the calendar Delete an appointment, meeting, or alarm Set an alarm in the calendarSwitch calendars Meetings Check availability of meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meeting Calendar options Change how long your smartphone stores calendar entries Change the default calendarChange options for multiple calendars Show tasks in the calendar Create a conference call meeting from your computer Conference call meetingsCreate a conference call meeting from your smartphone Example Cant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Enter a conference call meeting Cant enter a conference call with the Join Now option 181 Contact basics How to ContactsContacts Add a contact picture for caller ID Change or delete a contactSearch for a contact Categorize a contact, task, or memo Change or delete a contact pictureAbout categories Synchronizing contacts Create a category for contacts, tasks, or memos 186 Create a personal distribution list Personal distribution listsMultiple contact lists Change or delete a personal distribution list Contact list options 189 Set the date and time How to ClockClock Display a second time zone on the clock Set options for bedside clock mode Turn on the alarmSilence the alarm Change timer notification options Turn on bedside clock modeUse the timer Use the stopwatch 193 Troubleshooting ClockTime on my smartphone isnt correct Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Show tasks in the calendar Synchronize organizer data over the wireless networkHide completed tasks Synchronizing tasks and memos 196 About backing up and restoring smartphone dataAbout synchronization conflicts Create a category for contacts, tasks, or memos About categoriesCategorize a contact, task, or memo Manage data synchronization conflicts Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basics Type text using multi-tap Type a symbolType text using SureType technology Type an accent or special character Typing input methods Custom dictionary Word Substitution Change or delete a word substitution entry Spelling checkerCreate a word substitution entry Clear the Spelling checkbox Press the key Save Have no Advanced Style Options Troubleshooting TypingCant check spelling User Guide How to Keyboard Keyboard Set the trackpad sensitivity Troubleshooting KeyboardNo application opens when I press a Convenience key Turn on or turn off trackpad sounds About typing input languages How to LanguageLanguage Add a display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters dont appear correctly on my smartphone Set options for backlighting How to Screen displayScreen display Organizing applications on the Home screen 211 Add a message that appears when your smartphone is lockedAdd, rename, or delete a folder on the home screen Themes Turn on flashing LED notification for wireless coverageUse grayscale or reverse contrast for the screen display About themes 213 Troubleshooting Screen displayMy display changed Turn off location aiding or location data How to GPS technologyGPS technology Turn on GPS technology Get your GPS location Troubleshooting GPS technologyPrevent others from tracking your location Cant use GPS technology Pan a map How to MapsMaps Zoom in to or out from a map View contact information for a point of interest View an address on a map using a linkView a list of points of interest near a location Add a location to your list of favorites Send a location Delete a location from your list of favoritesGet directions Clear a map Keep backlighting on when you track your movementCopy a location Change the units of measure for maps Troubleshooting MapsChange the font settings for maps Change the display language for maps User Guide About multitasking How to ApplicationsApplications Create a BlackBerry ID View properties for an application Require your smartphone password before adding an appClose an app so that it is not running in the background Click Device Application Management Delete an application Troubleshooting ApplicationsError messages BlackBerry Device Software View the size of an application database Error message and cause Possible solution Error 205 Security service error Password attempts Error 545 Incompatible file systemSoftware, contact your wireless service provider Error 576 IT policy issue Contact your administrator Click Install update Related information 227 BlackBerry Device Software How to BlackBerry Device SoftwareUpdate the BlackBerry Device Software from a website About updating the BlackBerry Device Software Click Check for Updates 229 Press the key View Result Hide or show an optional BlackBerry Device Software updateClick Device Software Updates Press the key Delete Downgrade Data Related information Troubleshooting BlackBerry Device Software Mobile network How to Mobile networkManage Connections Turn on or turn off a network connection Switch wireless networks manually Turn on or turn off airplane modeCheck the status of network connections and services Click Services Status Turn on or turn off data service or set roaming options Click Networks and Connections Mobile Network Change the order of preferred networks Wireless coverage indicators Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Cant connect to the mobile network Troubleshooting Mobile networkEnabled device Your NFC connection is turned on Error messages Data service unavailable Wi-Fi technologyHow to Wi-Fi technology Possible solutions 239 Connect to a Wi-Fi networkClick Wi-Fi Network Click Wi-Fi Network Saved Wi-Fi Networks Connect to a Wi-Fi network using Wi-Fi Protected SetupConnect to a Wi-Fi network manually Click Save and Connect Related information Common options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Personal options WPA/WPA2 Enterprise options About using UMA with a Wi-Fi network Install a root certificate on your smartphoneUMA connection settings Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Permission Description About using Wi-Fi with VPN and software tokensConnection permissions for third-party applications Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network 246 About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Highlight a Bluetooth enabled car kit 248 Press the key Transfer Contacts Send and receive a contact card using Bluetooth technologyPress the key Send Contact Card Send Using Bluetooth Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Bluetooth profiles Turn off a Bluetooth profile Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Restrict outgoing calls Try the following actions 253 Troubleshooting Bluetooth technologyClear the Connect on Power Up checkbox Lose my connection with a Bluetooth enabled car kit My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cant share contacts with a paired Bluetooth enabled device 255 NFC technology How to NFC technologyConnect to or disconnect from a smart accessory About NFC technology View, save, or delete a smart tag Smart tagsAbout smart tags Create a smart tag Share a smart tag Play a sound alert when NFC technology makes a connectionNFC technology options Click Networks and Connections Near Field Communication My smartphone doesnt respond to NFC technology Troubleshooting NFC technologyNFC doesnt appear on the Manage Connections screen 259 Set up a new dock Smart accessoriesAbout the Smart Accessories application Click Device Smart Accessories Delete a saved dock profile Highlight a dock profile Press the key Delete 261 Power and battery How to Power and battery Device Auto On/Off About media cards How to Storage space and media cardsStorage space and media cards Supported media cards Click Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files About file encryption Format your media card or built-in media storageAbout compression Click Security Encryption Tips Storage space and media cardsTurn on encryption 267 Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognize my media card Video Camera icon. Press Key Options. 269 How to Search Search Field Description Search for messagesMessage search criteria Do more with your message search results View, change, or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results 273 Add a contact to your SIM card How to SIM cardSIM card Copy a contact from your contact list to your SIM card Change or delete SIM card contacts Store text messages on your SIM card Protect your SIM card with a PIN code Change the display name for a phone numberAbout SIM card security Change the SIM card PIN code Set a smartphone password How to SecurityAbout the smartphone password Security Set a limit for smartphone password attempts Change the smartphone passwordLock your smartphone when you insert it in the holster Lock or unlock your smartphone Change the Password Keeper password Password KeeperAbout the Password Keeper Set a limit for password attempts in the Password Keeper Hide or show passwords in the Password Keeper Copy a passwordPrevent password copying Generate a random password About file encryption EncryptionAbout encrypting data on your smartphone Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Click Security Security Status Information Turn on memory cleaning Memory cleaningAbout memory cleaning Click Security Advanced Security Settings Memory Cleaning About certificates Create a shortcut for the memory cleaning applicationCertificates About certificate enrollment View properties for a certificate Download a certificate from a certification authorityImport certificates or PGP keys from a media card Certificate properties Property Description Delete a certificate View one type of certificate or PGP keySend a certificate View the certificate chain for a certificate Change the trust status of a certificate Press the key Fetch Status or Fetch Chain Status Reason Description Revoke a certificateCertificate revocation reasons 290 Add an email address to a certificatePress the key Associate Addresses About PGP keys Download an updated PGP key from an LDAP-enabled serverPGP keys Download a personal PGP key from the PGP Universal Server View details for a PGP key PGP key properties Delete a PGP key PGP key status PGP key status indicatorsSend a PGP key Clear the PGP data cache Revoke a PGP key Check the revocation status of a PGP keyChange the trust status of a PGP key PGP key revocation reasons Add a certificate server Certificate serversPGP key options Change the display name for a PGP key Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversChange connection information for a certificate server Send connection information for a certificate server Delete a certificate server Change the key store passwordKey store About the key store Change the refresh rate for certificate revocation lists Change when your smartphone deletes the key store passwordTurn off automatic backup and restore of key store data Click Security Advanced Security Settings Key Stores About using a smart card with your smartphoneTurn on two-factor authentication Smart cards Import a certificate from a smart card About smart password entryTurn off smart password entry Select the Lock On Card Removal checkbox Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Turn off notification for smart card connections About VPN profiles VPN settingsStore the passphrase for your smart card on your smartphone Log in to a VPN About software tokens Change the user name and password for a VPN profileVerify security software manually Change the software token for a VPN profile Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control 304 Turn off a prompt for a third-party application connection Turn on safe modeClick Device Advanced System Settings TCP IP Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Cant download a certificate Troubleshooting SecurityCant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Run a diagnostic report Service books and diagnostic reportsAccept, delete, or restore a service book View, submit, or delete a diagnostic report To delete all diagnostic reports, click Delete All Set a default recipient for diagnostic reportsCant run or submit a diagnostic report Synchronization How to SynchronizationSynchronize email over the wireless network 312 Manage email reconciliation conflicts 313 Troubleshooting Synchronization Try the following actions 314 Contact list field data isnt appearing on my computer 315 Screen accessibility options Accessibility optionsHow to Accessibility Audio and phone accessibility options Add or delete a contact alert Hearing aid modeChange the Mode Enabled field to Telecoil 317 TTY support Voice dialing Perform an action using a voice commandRelated information About hearing aid mode 318 Click Typing and Input Word Substitution Typing accessibility optionsAvailable voice commands Change your typing style Convert a measurement CalculatorUse the calculator Certificate GlossaryBlackBerry MDS CRL server DSML-enabled server IT policy Personal certificate LDAP-enabled serverMass storage mode Personal PGP key Public key Root certificate Triple DES Legal notice 327 328 User Guide User Guide User Guide