DSML-enabled server, IT policy | Blackberry 9350, 9360, 9370

User Guide

Glossary

DSML-enabled server

A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.

EAP-FAST

Extensible Authentication Protocol Flexible Authentication via Secure Tunneling

EAP-SIM

Extensible Authentication Protocol Subscriber Identity Module

EAP-TLS

Extensible Authentication Protocol Transport Layer Security

EAP-TTLS

Extensible Authentication Protocol Tunneled Transport Layer Security

ECC

Elliptic Curve Cryptography

FDN

Fixed Dialing Number

FIPS

Federal Information Processing Standards

GAN

generic access network

GPS

Global Positioning System

GSM

Global System for Mobile Communications

HTTP

Hypertext Transfer Protocol

IMSI

International Mobile Subscriber Identity

Internet Protocol

IT policy

An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop Manager.

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Blackberry 9350, 9360, 9370 manual DSML-enabled server, IT policy

Contents

BlackBerry Curve Series SWD-1735726-0618023538-001 Contents 123 199 262 321 Getting started Your smartphone Quick HelpYour BlackBerry smartphone at a glance New in BlackBerry About the BlackBerry ID Important keys Visit the Setup application Keys on the right side of your smartphone Flashing LEDRight convenience key Flashing LED color Description Application icons Icons Applications Instant messagingMedia Personal organizer Files BlackBerry Device Software updateSocial networking and mobile purchasing Sounds and alerts Message inbox icons Home screen icons Typing icons Battery power level iconsPhone icons Camera icons Calendar iconsVideo camera Missed call Received call Placed call Voice mail message Add a shortcut to your home screen or Favorites panel Your Home screenShow or hide a home screen panel Show, hide, or find an application icon Change where apps that you download appearMove an application icon Change themes Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Security Security Status Information View IT Policy Set up an email address How to TopFind more information About downloading apps with the BlackBerry App World Copy contacts from your SIM card to your contact list About using your smartphone as a tethered modemPress the key Copy All To Contacts View a location on a map Send a text messageLock or unlock your smartphone Press the key Compose Text Message Tips Top Turn on or turn off airplane modeTurn off word substitution Tips Finding apps Tips Updating your software Tips Managing indicatorsKey Mark Read Key Mark Prior Tips Doing things quickly Switch to the Favorites, Media, Downloads, and FrequentKey Mark as Favorite Device Auto On/Off Tips Extending battery lifeDisplay Screen Display Click Change Sounds and Alerts Memory Use Tips Keeping your information safeImage Size or Video Format field Storage section, change the Store Pictures or Store Videos Click Device Switch Save Data Security PasswordPhone shortcuts Security Encryption Media shortcuts Typing shortcutsPress the Left Shift key or Right Shift key Delete key Play the previous audio file Personalize TopPictures Camera and video camera Use a picture as your smartphone wallpaper Change your ring tone, notifiers, reminders, or alertsAdd, rename, or delete a folder on the home screen Add or change your signature Change the language Set up speed dial for a contactChange the display font Assign an application to a convenience key Add or delete a contact alert Troubleshooting TopAdd a contact picture for caller ID Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Organizer data isnt synchronizing over the wireless network Email messages arent reconciling over the wireless networkCant pair with a Bluetooth enabled device Screen turns off Media player screen closes Tips and shortcuts Switch to the Favorites , Media , Downloads , and FrequentTips Doing things quickly Tips Extending battery life Key Show All Icons . To Tips Finding appsField Tips Updating your software Options icon. Click Device Software UpdatesThat you can download over the network Tips Keeping your information safe Tips Managing indicatorsIt from the Messages icon, click the icon Phone shortcuts A message Message shortcutsYour message inbox Move around your message inbox A spreadsheet File and attachment shortcutsA presentation Typing shortcuts Media shortcuts On a webpage Browser shortcutsMove around a webpage Search shortcuts Calendar shortcuts Map shortcuts Troubleshooting ShortcutsCant use a shortcut Phone How to PhonePhone at a glance Phone icons Phone basics Answer or end a call Make a callAnswer a second call Press the key To end a call, press the key Mute a call Change your ring tone, notifiers, reminders, or alertsPlace a call on hold Turn on the speakerphone Switch applications during a call Dial using numbers or lettersAbout using a headset About emergency calls and Emergency Callback Mode Volume Call waiting, call forwarding, and call blocking Speed dial Add, change, or delete a call forwarding number Forward or stop forwarding callsAbout call blocking Block or stop blocking calls Fixed dialing and smart dialing Change the call blocking passwordAbout fixed dialing Turn on fixed dialing About smart dialing Add, change, or delete a contact in your fixed dialing list Call logs Conference calls Delete call logs Send a call logAdd, change, or delete call log notes View or hide call logs in the Messages application Multiple phone numbers Switch the active phone numberPhone options About multiple phone numbers Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster About hearing aid mode Reset a call timerTurn on hearing aid mode Change how you answer calls with a headset Voice mail Some features arent available on my smartphone Troubleshooting Phone Cant block calls Cant check my voice mail Cant change the number of times that my smartphone rings Click Device Advanced System Settings SIM CardMy phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone How to Voice commands Voice commands Turn off choice lists for voice commands Change the language for voice commands Cant make calls using a voice command Troubleshooting Voice commands Messages How to MessagesMessages at a glance Send an email Check spelling Resend a message Delete a message Save a draft of a messageAttach a contact card to a message Blind carbon copy a contact View an address instead of a display name Reply to or forward an email or PIN messageSave a message View saved messages Set how long your smartphone stores messages Hide the new or unread message indicatorClick a folder Clear the Confirm Delete check box Press the key Save Composing and sending email Send an email How to EmailAttach a file to an email Delete the original text from a reply message Delete the disclaimer from an emailStop a message from sending Email filters About email filters Options for email filters Create an email filter based on a contact or subjectPress the key Options Email Filters Press the key Filter by Sender or Subject Change, prioritize, or delete an email filter Turn on an email filter Press the key Options Email Reconciliation Synchronize email over the wireless networkChange the Delete On field to Mailbox & Handheld Manage email reconciliation conflicts About synchronization conflictsStop forwarding email to your smartphone Preview more of grouped email messages Viewing and replying to email About email account iconsView email in plain text format Organizing your email inbox About flags Change how you group email messages Add, change, or remove a flagHide messages from the Messages application Change how a message inbox displays messages File an email Mark a message as read or unreadAdd, move, rename, or delete an email folder Select the Hide Filed Messages check box Press the key Save Hide filed email from the message inbox Receive only the first section of long email messages Email options Add or change your signatureClear the Save Copy In Sent Folder checkbox Change options for your personal email account Set an out-of-office replyTurn on or turn off read receipts Select the Use Out Of Office Reply check box Stop displaying recent contacts in email address fields Stop loading pictures in Html email messagesGoogle Mail About Google Mail on your smartphone Clear the Download Images Automatically checkbox Apply or remove a Google Mail label Add or remove a Google Mail starView Google Mail messages with a specific label Create or delete a Google Mail label Move archived Google Mail messages to your message inbox Troubleshooting EmailReport spam sent to your Google Mail account Cant send messages Im not receiving messages Email messages arent reconciling over the wireless networkSome messages no longer appear on my smartphone Some email folders appear dimmed Html email messages dont appear correctlyEmail filters arent working correctly Number of new or unread messages is different than I expect Some features arent available on my smartphone How to Text messagesText messages About text messages Composing and sending text messages Send a text message Picture Video Location Audio Voice Note Contact Appointment Set the importance level for text messages that you sendClick a file Add an appointment to your calendar from a text message Set whether pressing the Enter key sends text messagesShow names in the history of text messages Change how your text messages look Save a media file from a text message Delete the history from a text messageSave a contact card from a message Block text messages Set a wireless network type for sending text messagesTurn off Word Substitution for text messages Cell broadcasting About cell broadcasting Click Device Advanced System Settings Cell BroadcastingTurn on cell broadcasting Stop receiving messages from a cell broadcast channel Personalize Text messages Troubleshooting Text messagesRename a cell broadcast channel Cant send text messages PIN messages How to PIN messages Create a link for a PIN Troubleshooting PIN messages103 104 Attachments How to AttachmentsAbout files and attachments Open and save an attachment Save a file or an attachment Click Save or Cancel Related informationSend a file Open a link in a file or an attachment View properties for a file Set font options for a file or an attachmentContact cards About contact cards Attach a contact card to a message Skipped content bar appears in a document Troubleshooting AttachmentsSecurity options for messages Block incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall Sign or encrypt a message MIME-protected messagesEncrypt a message with a passphrase Attach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a message Indicator Description Encryption status indicatorsView the certificate used to sign or encrypt a message View encryption information for a weakly encrypted message Message is strongly encrypted Message is weakly encrypted Check the status of a certificate or certificate chainClick Security S/MIME Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classifications Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages IBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryptionCant open an attachment in an encrypted message About IBM Lotus Notes native encrypted messages Encrypt a PGP protected message with a passphrase PGP protected messagesAttach a PGP key to a message Select the Use Conventional Encryption checkbox Download the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAdd a PGP key from a message Add a PGP key from an attachment Digital signature indicators for PGP protected messages PGP protected message status Encryption status indicatorsView the PGP key used to sign or encrypt a message Click Security PGP Change the Default Key field Press the key Save Change the encryption algorithms for PGP protected messages Change the size of PGP indicators in messagesClick Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message Files and attachments How to FilesFile basics 123 Search for a file that is saved on your smartphone Managing files and attachments Hide a file or folder Copy, move, rename, or delete a fileView a hidden file or folder 126 View the content of a cell View the table of contents in a documentView tracked changes in a document Move around a spreadsheet Switch slides Switch presentation viewsSet display options for a spreadsheet Move around pages in a multipage .tif file Skipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide Adjust the volume How to MediaAmplify the volume using the audio boost feature Media Turn on or turn off audio and video shortcuts Improve sound quality for media filesSort media files Copy, move, rename, or delete a file View properties for a file Change the Close Media Player When Inactive fieldTurn on or turn off media card support About transferring and synchronizing media files Send a file Supported audio and video file formats and extensions Receive a media file using Bluetooth technologyFile extensions Video file formats Audio file formats Music How to MusicShuffle or repeat songs Add the song that is playing to a playlist Create a standard or an automatic playlistMove or delete a song in a playlist Rename or delete a playlist Cant save media files Troubleshooting MusicCant open media files Videos Keep backlighting on when you play a videoDisplay closed captions in videos Cant use a shortcut Select the Display Closed Captions checkbox Troubleshooting Videos Video camera How to Video camera Record a video Change the video camera scene modeTurn on or turn off video lighting Change the video size and format Reduce blurriness in the videos that you take Troubleshooting Video cameraFlash or video light dims or turns off Camera Camera at a glance Camera icons How to CameraTake a picture Press the Right Convenience key Change the camera scene mode Change the flash setting for pictures that you takeChange the size of pictures that you take Geotag pictures that you take Reduce blurriness in the pictures that you take Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Some pictures that I take are blurry Troubleshooting Camera147 Pictures How to PicturesPictures at a glance 148 Save a picture from a text message or a webpage Zoom, pan, or rotate a pictureView pictures as a slide show Change your slide show options Organize pictures by date or folder View pictures in list view or thumbnail viewCreate a picture folder Import pictures to the Pictures application Receive an error message after I rotate a picture Troubleshooting PicturesTry the following actions 151 My smartphone isnt using the correct ring tone or wallpaper Troubleshooting Voice notesVoice notes Record a voice note Cant use a shortcut 154 Ring tones, sounds, and alerts How to Ring tones, sounds, and alertsAbout ring tones, sounds, and alerts Add or delete a custom profile Flashing LED color Description Green Silence your smartphoneThis notification 156 Click Accessibility Change alarm notification optionsTurn on or turn off event sounds Troubleshooting Ring tones, sounds, and alerts Browser How to BrowserBrowser at a glance 159 Browser basics Open, close, or switch between tabsBrowsing webpages Visit a webpage or search the Internet Zoom in to or out from a webpage View a list of web pages that you visited recently Search for text in a message, in a file, or on a webpageTurn on browser shortcuts Move back, move forward, or refresh a webpage Close the browser Return to the browser homePlay a media file on a webpage Download a file from a webpage Browser bookmarks Send a bookmark for a webpage Browser optionsMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change the font size for text on webpages Change your default search engineAdd a search engine from a website Set the character encoding for all webpages Delete browsing information Stop blocking pop-ups on webpagesTurn off cookies in the browser Click Clear Now Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Add a trusted content serverManage browser security Weak About browser push Browser pushBrowser push options RSS feeds Troubleshooting BrowserCant open a new tab No browser is available on my smartphone Cannot play a song or video on a web171 Calendar How to CalendarSynchronizing calendar About backing up and restoring smartphone data Select the Wireless Synchronization checkbox Synchronize organizer data over the wireless network173 Calendar basics Switch calendar viewsManage data synchronization conflicts Go to a specific date in the calendar Switch calendars Set an alarm in the calendarDelete an appointment, meeting, or alarm Meetings Respond to a meeting invitation View your calendar when responding to a meetingCheck availability of meeting participants Change the list of participants for a meeting Calendar options Change options for multiple calendars Change the default calendarChange how long your smartphone stores calendar entries Show tasks in the calendar Create a conference call meeting from your smartphone Conference call meetingsCreate a conference call meeting from your computer Example Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Enter a conference call meeting 181 Cant enter a conference call with the Join Now option Contacts How to ContactsContact basics Search for a contact Change or delete a contactAdd a contact picture for caller ID About categories Change or delete a contact pictureCategorize a contact, task, or memo Create a category for contacts, tasks, or memos Synchronizing contacts 186 Multiple contact lists Personal distribution listsCreate a personal distribution list Change or delete a personal distribution list Contact list options 189 Clock How to ClockSet the date and time Display a second time zone on the clock Silence the alarm Turn on the alarmSet options for bedside clock mode Use the timer Turn on bedside clock modeChange timer notification options Use the stopwatch Time on my smartphone isnt correct Troubleshooting Clock193 Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Hide completed tasks Synchronize organizer data over the wireless networkShow tasks in the calendar Synchronizing tasks and memos About synchronization conflicts About backing up and restoring smartphone data196 Categorize a contact, task, or memo About categoriesCreate a category for contacts, tasks, or memos Manage data synchronization conflicts Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Type text using SureType technology Type a symbolType text using multi-tap Type an accent or special character Custom dictionary Typing input methods Word Substitution Create a word substitution entry Spelling checkerChange or delete a word substitution entry Clear the Spelling checkbox Press the key Save Cant check spelling Troubleshooting TypingHave no Advanced Style Options User Guide Keyboard How to Keyboard No application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn on or turn off trackpad sounds Language How to LanguageAbout typing input languages Add a display language Some characters dont appear correctly on my smartphone Troubleshooting LanguageCant find a display language on my smartphone Screen display How to Screen displaySet options for backlighting Organizing applications on the Home screen Add, rename, or delete a folder on the home screen Add a message that appears when your smartphone is locked211 Use grayscale or reverse contrast for the screen display Turn on flashing LED notification for wireless coverageThemes About themes My display changed Troubleshooting Screen display213 GPS technology How to GPS technologyTurn off location aiding or location data Turn on GPS technology Prevent others from tracking your location Troubleshooting GPS technologyGet your GPS location Cant use GPS technology Maps How to MapsPan a map Zoom in to or out from a map View a list of points of interest near a location View an address on a map using a linkView contact information for a point of interest Add a location to your list of favorites Get directions Delete a location from your list of favoritesSend a location Copy a location Keep backlighting on when you track your movementClear a map Change the font settings for maps Troubleshooting MapsChange the units of measure for maps Change the display language for maps User Guide Applications How to ApplicationsAbout multitasking Create a BlackBerry ID Close an app so that it is not running in the background Require your smartphone password before adding an appView properties for an application Click Device Application Management Error messages BlackBerry Device Software Troubleshooting ApplicationsDelete an application View the size of an application database Error 205 Security service error Error message and cause Possible solution Software, contact your wireless service provider Error 545 Incompatible file systemPassword attempts Error 576 IT policy issue Contact your administrator 227 Click Install update Related information Update the BlackBerry Device Software from a website How to BlackBerry Device SoftwareBlackBerry Device Software About updating the BlackBerry Device Software 229 Click Check for Updates Click Device Software Updates Hide or show an optional BlackBerry Device Software updatePress the key View Result Press the key Delete Downgrade Data Related information Troubleshooting BlackBerry Device Software Manage Connections How to Mobile networkMobile network Turn on or turn off a network connection Check the status of network connections and services Turn on or turn off airplane modeSwitch wireless networks manually Click Services Status Click Networks and Connections Mobile Network Turn on or turn off data service or set roaming options Change the order of preferred networks Turn on flashing LED notification for wireless coverage Change the connection speed for the wireless networkWireless coverage indicators Enabled device Troubleshooting Mobile networkCant connect to the mobile network Your NFC connection is turned on How to Wi-Fi technology Wi-Fi technologyError messages Data service unavailable Possible solutions Click Wi-Fi Network Connect to a Wi-Fi network239 Connect to a Wi-Fi network manually Connect to a Wi-Fi network using Wi-Fi Protected SetupClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related information Turn on or turn off the prompt that appears for hotspots Options for saved Wi-Fi networksCommon options Option Description WPA/WPA2 Enterprise options WPA/WPA2 Personal options UMA connection settings Install a root certificate on your smartphoneAbout using UMA with a Wi-Fi network Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokensPermission Description Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology 246 How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Networks and Connections Bluetooth Connections Highlight a Bluetooth enabled car kit 248 Press the key Send Contact Card Send Using Bluetooth Send and receive a contact card using Bluetooth technologyPress the key Transfer Contacts Delete a paired Bluetooth enabled device Rename a paired Bluetooth enabled deviceBluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Turn off Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Restrict outgoing calls Clear the Connect on Power Up checkbox Troubleshooting Bluetooth technologyTry the following actions 253 Cant type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices doesnt appearLose my connection with a Bluetooth enabled car kit 255 Cant share contacts with a paired Bluetooth enabled device Connect to or disconnect from a smart accessory How to NFC technologyNFC technology About NFC technology About smart tags Smart tagsView, save, or delete a smart tag Create a smart tag NFC technology options Play a sound alert when NFC technology makes a connectionShare a smart tag Click Networks and Connections Near Field Communication NFC doesnt appear on the Manage Connections screen Troubleshooting NFC technologyMy smartphone doesnt respond to NFC technology 259 About the Smart Accessories application Smart accessoriesSet up a new dock Click Device Smart Accessories Highlight a dock profile Press the key Delete 261 Delete a saved dock profile How to Power and battery Power and battery Device Auto On/Off Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cards View the amount of storage space used by media files Restore smartphone data from your media cardClick Device Storage Related information About compression Format your media card or built-in media storageAbout file encryption Turn on encryption Tips Storage space and media cardsClick Security Encryption 267 My smartphone doesnt recognize my media card Troubleshooting Storage space and media cardsApplication storage on my smartphone is low Video Camera icon. Press Key Options. 269 Search How to Search Message search criteria Search for messagesField Description View, change, or delete a saved search Do more with your message search results Dont get any voice enabled search results Troubleshooting SearchSearch for a contact 273 SIM card How to SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM card Store text messages on your SIM card Change or delete SIM card contacts About SIM card security Change the display name for a phone numberProtect your SIM card with a PIN code Change the SIM card PIN code About the smartphone password How to SecuritySet a smartphone password Security Lock your smartphone when you insert it in the holster Change the smartphone passwordSet a limit for smartphone password attempts Lock or unlock your smartphone About the Password Keeper Password KeeperChange the Password Keeper password Set a limit for password attempts in the Password Keeper Prevent password copying Copy a passwordHide or show passwords in the Password Keeper Generate a random password About encrypting data on your smartphone EncryptionAbout file encryption Turn on encryption About encryption keys Set encryption strengthGenerate an encryption key Click Security Security Status Information About memory cleaning Memory cleaningTurn on memory cleaning Click Security Advanced Security Settings Memory Cleaning Certificates Create a shortcut for the memory cleaning applicationAbout certificates About certificate enrollment Import certificates or PGP keys from a media card Download a certificate from a certification authorityView properties for a certificate Property Description Certificate properties Send a certificate View one type of certificate or PGP keyDelete a certificate View the certificate chain for a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificate Certificate revocation reasons Revoke a certificateReason Description Press the key Associate Addresses Add an email address to a certificate290 PGP keys Download an updated PGP key from an LDAP-enabled serverAbout PGP keys Download a personal PGP key from the PGP Universal Server PGP key properties View details for a PGP key Send a PGP key PGP key status PGP key status indicatorsDelete a PGP key Clear the PGP data cache Change the trust status of a PGP key Check the revocation status of a PGP keyRevoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Certificate serversAdd a certificate server Change connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Send connection information for a certificate server Key store Change the key store passwordDelete a certificate server About the key store Turn off automatic backup and restore of key store data Change when your smartphone deletes the key store passwordChange the refresh rate for certificate revocation lists Turn on two-factor authentication About using a smart card with your smartphoneClick Security Advanced Security Settings Key Stores Smart cards Turn off smart password entry About smart password entryImport a certificate from a smart card Select the Lock On Card Removal checkbox Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Turn off notification for smart card connections Store the passphrase for your smart card on your smartphone VPN settingsAbout VPN profiles Log in to a VPN Verify security software manually Change the user name and password for a VPN profileAbout software tokens Change the software token for a VPN profile Third-party application control Reset connection permissions for third-party applicationsSet permissions for a third-party application 304 Click Device Advanced System Settings TCP IP Turn on safe modeTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Cant unlock my smartphone using my smart card Troubleshooting SecurityCant download a certificate Cant download a PGP key from an LDAP-enabled server Accept, delete, or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit, or delete a diagnostic report Cant run or submit a diagnostic report Set a default recipient for diagnostic reportsTo delete all diagnostic reports, click Delete All Synchronize email over the wireless network How to SynchronizationSynchronization 312 313 Manage email reconciliation conflicts Try the following actions 314 Troubleshooting Synchronization 315 Contact list field data isnt appearing on my computer How to Accessibility Accessibility optionsScreen accessibility options Audio and phone accessibility options Change the Mode Enabled field to Telecoil 317 Hearing aid modeAdd or delete a contact alert Related information About hearing aid mode Voice dialing Perform an action using a voice commandTTY support 318 Available voice commands Typing accessibility optionsClick Typing and Input Word Substitution Change your typing style Use the calculator CalculatorConvert a measurement BlackBerry MDS GlossaryCertificate CRL server IT policy DSML-enabled server Mass storage mode LDAP-enabled serverPersonal certificate Personal PGP key Root certificate Public key Triple DES 327 Legal notice 328 User Guide User Guide User Guide