Blackberry 9350, 9360, 9370 manual Set a default recipient for diagnostic reports

User Guide Service books and diagnostic reports

• To delete all diagnostic reports, click Delete All.

Related information

I can't run or submit a diagnostic report, 311

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

1.On the Home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Press the key > Options..

5.Type the contact information.

6.Press the key > Save.

I can't run or submit a diagnostic report

Try the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.

Related information

Run a diagnostic report, 310

View, submit, or delete a diagnostic report, 310

Find your smartphone model number and version of the BlackBerry Device Software

Do one of the following:

•On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.

•If supported by your input language, in a message or memo, type myver followed by a space.

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