Blackberry 9350, 9360, 9370 manual Cant open an attachment in an encrypted message

User Guide Messages

Turn off the prompt that appears before a PGP protected message is truncated

1.On the Home screen or in a folder, click the Options icon.

2.Click Security > PGP.

3.Change the Message truncation mode field to Send Anyway or More All And Send.

4.Press the key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1.On the Home screen or in a folder, click the Options icon.

2.Click Security > PGP.

3.Clear the Warn about problems with my PGP keys check box.

4.Press the key > Save.

To turn on the prompt again, select the Warn about problems with my PGP keys check box.

Troubleshooting: PGP protected messages

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•Verify that the email account that you're using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•The attachment information might not be available on the BlackBerry Enterprise Server.

•Your administrator might have set options to prevent you from opening attachments in encrypted messages.

•You might have received the message from an email account that doesn't support attachments in encrypted messages.

•The message might have been encrypted with an algorithm that isn't supported.

•If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

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