Blackberry 9350, 9360, 9370 manual Record a voice note, Troubleshooting Voice notes

User Guide Media

•If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.

•If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password.

•For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

About file encryption, 266

My smartphone isn't using the correct ring tone or wallpaper

If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.

Related information

Lock or unlock your smartphone, 22

Voice notes

Record a voice note

1.On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.

2.Click the record icon.

3.Do any of the following:

•To pause recording, click the pause icon. To resume recording, click the record icon.

•To stop recording, click the pause icon. Click the stop icon.

Note: When you stop recording a voice note, the voice note is automatically saved.

Troubleshooting: Voice notes

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

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