Blackberry 9370, 9360 Html email messages dont appear correctly, Some email folders appear dimmed

User Guide Messages

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 87

Receive only the first section of long email messages, 87

HTML email messages don't appear correctly

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•Try downloading external pictures. Press the key > Get Images.

•Try viewing your message in plain text. Press the key > Get Plain Text.

Related information

View email in plain text format, 83

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions:

•Wait for a few seconds. The email folders might become available after a short period of time.

•Turn off wireless email reconciliation, and then turn it on again.

Related information

Synchronize email over the wireless network, 81

Email filters aren't working correctly

Try the following actions:

•Verify that your email filters are turned on.

•Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages.

Related information

Email filters, 78

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

93