Blackberry 9350, 9360, 9370 manual Troubleshooting Wi-Fi technology, Cant connect to a Wi-Fi network

User Guide Manage Connections

Indicator	Description
3G , 4G , H+ , EDGE, GPRS, NXTL,	You are connected to a mobile network and you can access features such as email
MIKE, or NTWK	messaging and Internet browsing. If you do not see one of the indicators, you might
	be in an area of reduced wireless coverage where some features are not available
	(you might only be able to make a phone call or send and receive text messages).
	You can call only emergency numbers.
	You are in an area of no wireless coverage.
	The connection to the mobile network is turned off.
	You are connected to a Wi-Fi network and you can access BlackBerry services such
	as email messaging and Internet browsing over the Wi-Fi connection.
	Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,
	or you are connected to a Wi-Fi network, but you cannot access BlackBerry services
	such as email messaging and Internet browsing over the Wi-Fi connection.
	Your Bluetooth connection is turned on, and you are connected to a Bluetooth
	enabled device.
	Your Bluetooth connection is turned on, but you are not connected to a Bluetooth
	enabled device.
	Your NFC connection is turned on.

Related information

About emergency calls and Emergency Callback Mode, 54

Troubleshooting: Wi-Fi technology

I can't connect to a Wi-Fi network

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

Try the following actions:

•Verify that you turned on the connection to the Wi-Fi network.

•Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.

•Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date).

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