TROY Group 100S manual Troubleshooting, Introduction Installation Problems

Section 9 Troubleshooting

Introduction

Installation Problems

This chapter describes procedures for troubleshooting problems you may encounter with the TROY PocketPro

100S print server, and is divided into the following sections:

Installation Problems

Intermittent Problems Protocol-Specific Troubleshooting

If you have followed the steps in this chapter and you believe that you have a bad board, then please refer to Section 10 for information on returning defective products.

PRINTER DOES NOT COME UP READY:

If you cannot print to the TROY PocketPro 100S print server after you install it, check the following: Make sure that the printer is powered on and is on-line, and that all cables are securely plugged in.

PRINTER COMES UP READY, BUT YOU CANNOT PRINT:

If the printer starts up OK but you cannot print, the problem could be one of the following: There is a problem with the interface between the print server and the printer There is a problem with the network connection or cabling.

There is a queue setup problem, a print server setup problem, or other protocol-related problem.

PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 9-1