TROY Group 100S manual Returning Products, North and South America Europe

Section 10 Customer Support and Warranty

Returning Products

If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below:

1.Contact the TROY Technical Support group at (800) 332-6427 to request a Return Goods Authorization (RGA) number. For North and South American customers (customers outside the continental United States), please call (304) 232-0899 to request an RGA number. For European customers, call +49-7032-9454-21 and request a Return Material Authorization (RMA) number.

2.Be prepared with the serial number of the unit you are returning. You will be asked for the serial number to verify warranty coverage.

Please record these serial numbers in the space provided below for future reference.

Print Server Model #: ________________________________

Print Server S/N: ____________________________________

Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product. Please ship the defective product(s) to the appropriate address below:

North and South America:	Europe:
TROY Group, Inc.	TROY GmbH
RGA# _________	RMA# _________
3 Bryan Drive	Schwarzwaldstr. 99
Wheeling, WV 26003	D-71083 Herrenberg,
	Germany

If the unit is not under warranty, you will be billed for the standard repair charges. If you do not have a valid TROY account number, you may be asked for payment in advance (Mastercard, Visa, American Express, check, or money order).

PocketPro 100S Administrator’s Guide -- Document #40165-110 Rev. A 10-2