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Section 10 | Customer Support and Warranty |
Returning Products
If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below:
1.Contact the TROY Technical Support group at (800)
2.Be prepared with the serial number of the unit you are returning. You will be asked for the serial number to verify warranty coverage.
Please record these serial numbers in the space provided below for future reference.
Print Server Model #: ________________________________
Print Server S/N: ____________________________________
Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product. Please ship the defective product(s) to the appropriate address below:
North and South America: | Europe: |
TROY Group, Inc. | TROY GmbH |
RGA# _________ | RMA# _________ |
3 Bryan Drive | Schwarzwaldstr. 99 |
Wheeling, WV 26003 | |
| Germany |
If the unit is not under warranty, you will be billed for the standard repair charges. If you do not have a valid TROY account number, you may be asked for payment in advance (Mastercard, Visa, American Express, check, or money order).
PocketPro 100S Administrator’s Guide |