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Section 9 | Troubleshooting |
Installation Problems (cont.)
4.If the
CHECKING THE NETWORK CONNECTION AND CABLING:
If the
If the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the hub port is bad. If possible, try a different cable and hub port, or try connecting a different device to the cable.
If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub (this is the default setting for most hubs). Also, if you have a hub or multiport repeater, verify that the hub or repeater port is good by trying the print server on a different port.
If you have a bridge or router located between the TROY PocketPro 100S and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow TROY print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the TROY PocketPro 100S. In the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not routable).
If the job exits the queue but does not print, make sure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, make sure that the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation, such as attempting to print a
Check the other troubleshooting sections in this chapter for additional causes of intermittent problems.
PocketPro 100S Administrator’s Guide |