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Problem

Easy Solution

 

 

Ice cream won’t

Compressor is not chilling or on.

freeze

Alcohol in ice cream? Added too much or too soon.

 

 

Ensure there is adequate ventilation around the machine.

 

We recommend a minimum of 6 inches around the vents.

 

 

Paddle won’t move

If the PRE-COOL function is used and the bowl was wet then

 

ice may have formed in bowl. Turn unit off and check for ice.

 

Allow to defrost and dry thoroughly.

 

Check to see if center spindle is inserted correctly into plastic

 

paddle; if this is not the case then there is an internal issue –

 

call Breville customer service.

 

 

Lid will not lock

Paddle and bowl are not positioned properly – make sure

into position

the handle of the bowl sits within the grooves and paddle is

 

inserted properly.

 

 

Frozen dessert not

Dessert mixture was too warm when placed in the ice cream

frozen in allocated

bowl for time allocated in manual setting.

time

 

 

 

Can’t remove

Outside of bowl may have been wet. Turn unit off and wait

bowl insert after

approximately 5 minutes for defrosting to take place.

churning

 

 

 

How do I make soft

The frozen desserts on the hardness indicator bar are only there as

serve ice cream?

a guide. Try making your soft serve on the sorbet setting. You can

 

turn the hardness back up if the ice cream is not hard enough.

 

 

I want my ice

Remove ice cream from ice cream bowl, place in another air-

cream even harder!

tight container and place in freezer for a further 60 minutes or

 

until desired hardness is achieved.

 

 

Can I put my mix-

Yes. Put your mix-ins at the end when prompted.

ins into the custard

Note: often ingredients such as fruits may disintegrate during

base?

the churning process if added too early.

 

 

My ice cream

The internal compressor is mounted on special rubber mounts

maker seems to be

to reduce the noise and vibration during operation. When

vibrating briefly?

cooling is not required the compressor will automatically turn

 

off and a small amount of vibration for 1-2 seconds is normal.

 

 

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Breville BCI600XL manual PAgeTROUBLESHOOTINGheader