TROUBLE SHOOTING GUIDE

PROBLEM

POSSIBLE CAUSES

WHAT TO DO

 

 

 

When the machine is switched

Selector Control is not in ‘Standby’

Turn the Selector Control to ‘Standby’ position.

on, the steam and hot water lights

position

Machine will commence normal heat up

are flashing.

 

procedure.

 

 

 

Espresso does not run through

Machine is not turned on or plugged in

Ensure the machine is plugged in and the POWER

 

 

button is pressed to ‘on’.

 

 

 

 

Water tank is empty

Refer to ‘Filling The Water Tank’, page 19.

 

 

 

 

Espresso grind is too fi ne

Ensure you use a suitable espresso grind. Refer to

 

 

‘Using pre-ground espresso’ on page 31.

 

 

 

 

Too much ground espresso in the fi lter

Refer to ‘Preparing the Single Wall Filter’, page 20.

 

 

 

 

Espresso grind tamped too fi rmly

Refer to ‘Preparing the Single Wall Filter’, page 20.

 

 

 

 

The fi lter is blocked

Use the fi ne pin on the cleaning tool to clear the

 

 

holes. Refer to ‘Cleaning The Filters’, page 33.

 

 

 

Espresso runs out too quickly

The espresso grind is too coarse

Ensure you use a suitable espresso grind. Refer to

 

 

‘Grind Size and Amount, page 20’.

 

 

 

 

Not enough ground espresso in the fi lter

Refer to ‘Preparing the Single Wall Filter’, page 20.

 

 

 

 

Ground espresso not tamped fi rmly

Refer to ‘Preparing the Single Wall Filter’, page 20.

 

enough

 

 

 

 

Espresso is too cold

Cups not preheated

The cup warming plate starts to warm up as the

 

 

machine warms up. Refer to "Pre-warming the cups",

 

 

page 19.

 

 

 

 

Milk not heated enough (if making a

When the base of the jug becomes too hot to

 

cappuccino or latté)

touch this is when the milk is heated at the correct

 

 

temperature. Refer to ‘Art of Texturing Milk’ page 25.

 

 

 

36

BES830XL_IB_Issue1,09.indd 36-37

TROUBLE SHOOTING GUIDE

PROBLEM

POSSIBLE CAUSES

WHAT TO DO

 

 

 

No créma

Espresso is not tamped fi rmly enough

Refer to ‘Tamping The Ground Espresso’, page 21.

 

 

 

 

Espresso grind is too coarse

Ensure you use a suitable espresso grind.

 

 

Refer to ‘Grind Size and Amount, page 20’.

 

 

 

 

Ground espresso is not fresh

Change old beans with fresh roasted or

 

 

pre-ground. Ground espresso should not be kept

 

 

for longer than a week.

 

 

Refer to ‘Using pre-ground espresso’ on page 31.

 

 

 

 

Filter holes are blocked

Use the fi ne pin on the cleaning tool to clear the

 

 

holes. Refer to ‘Cleaning The Filters’, page 33.

 

 

 

Machine is making pulsing/

The machine is carrying out the normal

No action require as this is the normal operation

pumping sound while extracting

operation of the 15 bar pump

of the machine.

espresso or steaming milk

 

 

 

 

 

Espresso runs out around the

Portafi lter is not inserted in the group

Refer to ‘Inserting The Portafi lter’, page 21.

edge of the portafilter

head properly

 

 

 

 

 

There are espresso grounds around the

Clean any excess ground espresso coffee from

 

fi lter rim

the rim of the portafi lter to ensure a proper fi t into

 

 

the group head.

 

 

 

 

Too much ground espresso in the fi lter

Refer to ‘Preparing the Single Wall Filter’, page 20.

 

 

 

 

Ground espresso has been tamped too fi rmly

Refer to ‘Tamping The Ground Espresso’, page 20.

 

 

 

 

Incorrect fi lter for amount of ground

Ensure you use the small fi lter for 1 cup of coffee

 

espresso used

and the larger fi lter for 2 cups of coffee.

 

 

 

Espresso extracts as drops from

The water tank is empty or low

Refer to step 1 – ‘Filling The Water Tank’, page 19.

the portafilter

 

 

Espresso grind is too fi ne

Ensure you use a suitable espresso grind. Refer to

 

 

 

‘Grind Size and Amount, page 20’.

 

 

 

 

Machine is blocked by mineral deposits

Decalcify the machine. Refer to ‘Decalcifying’, page 35.

 

 

 

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Breville BES830XL manual Trouble Shooting Guide