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TROUBLE SHOOTING GUIDE
PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
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When the machine is switched | Selector Control is not in ‘Standby’ | Turn the Selector Control to ‘Standby’ position. |
on, the steam and hot water lights | position | Machine will commence normal heat up |
are flashing. |
| procedure. |
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Espresso does not run through | Machine is not turned on or plugged in | Ensure the machine is plugged in and the POWER |
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| button is pressed to ‘on’. |
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| Water tank is empty | Refer to ‘Filling The Water Tank’, page 19. |
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| Espresso grind is too fi ne | Ensure you use a suitable espresso grind. Refer to |
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| ‘Using |
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| Too much ground espresso in the fi lter | Refer to ‘Preparing the Single Wall Filter’, page 20. |
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| Espresso grind tamped too fi rmly | Refer to ‘Preparing the Single Wall Filter’, page 20. |
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| The fi lter is blocked | Use the fi ne pin on the cleaning tool to clear the |
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| holes. Refer to ‘Cleaning The Filters’, page 33. |
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Espresso runs out too quickly | The espresso grind is too coarse | Ensure you use a suitable espresso grind. Refer to |
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| ‘Grind Size and Amount, page 20’. |
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| Not enough ground espresso in the fi lter | Refer to ‘Preparing the Single Wall Filter’, page 20. |
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| Ground espresso not tamped fi rmly | Refer to ‘Preparing the Single Wall Filter’, page 20. |
| enough |
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Espresso is too cold | Cups not preheated | The cup warming plate starts to warm up as the |
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| machine warms up. Refer to |
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| page 19. |
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| Milk not heated enough (if making a | When the base of the jug becomes too hot to |
| cappuccino or latté) | touch this is when the milk is heated at the correct |
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| temperature. Refer to ‘Art of Texturing Milk’ page 25. |
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36
BES830XL_IB_Issue1,09.indd
TROUBLE SHOOTING GUIDE
PROBLEM | POSSIBLE CAUSES | WHAT TO DO | |
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No créma | Espresso is not tamped fi rmly enough | Refer to ‘Tamping The Ground Espresso’, page 21. | |
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| Espresso grind is too coarse | Ensure you use a suitable espresso grind. | |
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| Refer to ‘Grind Size and Amount, page 20’. | |
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| Ground espresso is not fresh | Change old beans with fresh roasted or | |
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| for longer than a week. | |
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| Refer to ‘Using | |
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| Filter holes are blocked | Use the fi ne pin on the cleaning tool to clear the | |
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| holes. Refer to ‘Cleaning The Filters’, page 33. | |
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Machine is making pulsing/ | The machine is carrying out the normal | No action require as this is the normal operation | |
pumping sound while extracting | operation of the 15 bar pump | of the machine. | |
espresso or steaming milk |
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Espresso runs out around the | Portafi lter is not inserted in the group | Refer to ‘Inserting The Portafi lter’, page 21. | |
edge of the portafilter | head properly |
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| There are espresso grounds around the | Clean any excess ground espresso coffee from | |
| fi lter rim | the rim of the portafi lter to ensure a proper fi t into | |
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| the group head. | |
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| Too much ground espresso in the fi lter | Refer to ‘Preparing the Single Wall Filter’, page 20. | |
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| Ground espresso has been tamped too fi rmly | Refer to ‘Tamping The Ground Espresso’, page 20. | |
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| Incorrect fi lter for amount of ground | Ensure you use the small fi lter for 1 cup of coffee | |
| espresso used | and the larger fi lter for 2 cups of coffee. | |
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Espresso extracts as drops from | The water tank is empty or low | Refer to step 1 – ‘Filling The Water Tank’, page 19. | |
the portafilter |
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Espresso grind is too fi ne | Ensure you use a suitable espresso grind. Refer to | ||
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| ‘Grind Size and Amount, page 20’. | |
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| Machine is blocked by mineral deposits | Decalcify the machine. Refer to ‘Decalcifying’, page 35. | |
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4/1/10 11:02:47 AM