Delivery measures

To our dealer

Well-performed delivery service is the first step to a functioning aftermarket. A functioning aftermarket is in everybody’s interest:

The customer is satisfied with their Rider. He/she knows where to go to get help if problems occur.

You have a regular customer, who recommends you and your company to other potential customers.

In this way we build our trademark together, and take joint responsibility for our products and customers.

Make sure the paper work is in good order.

Fill in the warranty and delivery documents etc. and make sure that the customer gets the right Operating Instructions for their machine.

Keep a customer register so that in future you can see which machines customers have, including all the serial numbers. This register will benefit you when ordering spare parts and for future marketing.

In conjunction with the delivery you should also give the customer the information required to ensure the safe handling and care of their machine. Pay special attention to informing the customer about:

Safety instructions.

Controls. Emphasise that one does not push in the reversing lock on Rider 11 when engaging the neutral position (start lock function).

Checking of oil levels. Replenishing of oil, and which type of oil is required.

First oil change after the running-in period.

The need for, and advantages of, following the service schedule and regularly handing in their Rider for service.

Which fuel should be used.

Mowing tips to get good results. Applications for BioClip.

Which accessories are available for the type of Rider in question.

Warranty regulations.

Your company, and who the customer can turn to if problems occur.

Packaging and unpacking

On delivery from the factory the Rider is normally packed in special packaging. This consists of a wooden bottom board with a top part consisting of heavy-duty cardboard held together by plastic film.

WARNING!

Handle the transport box carefully. Keep the goods as level as possible. Use long forks when lifting from the short side.

The bottom board is provided with pallet feet and the goods can be handled with a normal fork-lift truck from the long side. To keep the goods as level as possible, two men should help the truck driver. Lift the machine and drive the truck carefully.

Undo the plastic film and lift off the cardboard sections. The Rider is placed on the bottom board, braked and secured with wooden blocks.

Check that there is no transport damage after removing the packaging. Report any damage to the transport company in accordance with the standard routines.

The packaging should not be returned.

Lifting from the short side requires long pallet forks, see diagram.

Parts enclosed in packaging, Rider

The following parts are enclosed in the transport box:

Number Part

1Steering wheel with steering column tube

1Socket head cap screw steering column tube

1Lock nut steering column tube

2Support rollers (BioClip)

6 Battery plugs

1 Operating Instructions

1 Operating and Maintenance Instructions Briggs & Stratton

4 Wheels (certain markets)

10 – English

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Briggs & Stratton RIDER 16 Delivery measures, To our dealer, Packaging and unpacking, Parts enclosed in packaging, Rider

RIDER 13, RIDER 13 BIO, RIDER 16, RIDER 11 BIO, RIDER 11 specifications

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