Brother CM100DM operation manual Troubleshooting, Power Supply, Paper/Fabric Jam

TROUBLESHOOTING

If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.

Power Supply

Symptom	Possible Causes (or Results)	Solutions	Reference
	The AC adapter is not correctly	Check that the AC adapter is connected
The machine cannot be		to the machine and that the power cord is	page 10
turned on.	connected to the machine.	connected to the AC adapter and
		electrical outlet.

Mat

Symptom	Possible Causes (or Results)	Solutions	Reference
	When the mat was inserted, it was	Insert the mat so that it is placed under	page 20
		the feed rollers on the left and right sides
The mat cannot be	not placed under the feed rollers.
		of the feed slot.
inserted.
	The mat was not loaded using the	Lightly insert the mat into the feed slot,	page 20
	“Feed” button.	and then press the “Feed” button.
	The dotted marks on the part of the	Clean the dotted marks on the mat and	page 58
	mat that is inserted are dirty.	their surrounding area.
The mat cannot be	The dotted marks on the part of the	Attach the material while keeping it within	page 12
	mat that is inserted are hidden by	the adhesive area of the mat.
recognized.	material that was attached.
	The mat was inserted so that the	Insert the mat so that the side with the	page 20
	side with the material attached is
		material attached is facing up.
	facing down.
	The mat was inserted into the feed	Press the “Feed” button to feed out the	page 20
The mat is fed in at an	slot at an angle.	mat, and then re-insert it straight in.
angle.	The corners of the mat are deformed	Replace the mat with a new one.	page 56
	(bent).
The material to be cut/	The material extends from the	Attach the material while keeping it within	page 12
	adhesive area of the mat.	the adhesive area of the mat.
drawn or original to be
scanned cannot be	The mat’s adhesive strength has	Replace the mat with a new one.	page 56
attached to the mat.
	decreased.
	The material to be cut/drawn or	Press the “Feed” button while the mat is
		being inserted to feed it out.
The mat cannot be fed	original to be scanned is jammed in		page 21
		If the mat does not feed out, turn off the
out.	the feeding mechanism in the	machine, and then carefully pull out the
	machine.
		mat.
When the mat is	The mat is not level due to the	With your hands, hold the mat level when	page 20
	weight of the material.	inserting it.
inserted, the attached
	The mat’s adhesive strength has
material peels off.		Replace the mat with a new one.	page 56
	decreased.

5

Paper/Fabric Jam

Symptom	Possible Causes (or Results)	Solutions	Reference
	There is an obstruction around the	Maintain space around the slot at the	page 9
		back of the machine so that the mat can
	slot at the back of the machine.
The mat cannot be fed.		be fed out.
	The surface where the machine is	Place the machine on a flat, even surface.	—
	installed is uneven.

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