Brother FAX-775 Error Messages

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TROUBLESHOOTING AND ROUTINE MAINTENANCE

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens,

your machine often identifies the problem and displays an error message. The list below explains

the most common error messages.

You can correct most problems by yourself.

If you need additional help, call the Brother fax-back system.

ERROR MESSAGE CAUSE/ACTION

The machine is out of ribbon or the print cartridge is

not properly installed. Install the print cartridge again.

(See “Replacing the Print Cartridge”, page 12-5.)

The documents were not inserted or fed properly, or

were too long. (See “Clearing Jams”, page 12-3.)

The fax machine is out of paper or paper is not

properly loaded in the paper tray. Refill the paper or

remove the paper and load it again. If this error

appears while receiving a fax, load paper to restart

printing. If you were coping or printing reports, load

paper and try again.

A poor quality phone line resulted in a

communications error. Try the call again.

You have requested a polling call from another party,

but the other fax machine is not in Poll Waiting mode.

Verify the other parties polling setup.

The print head has overheated. Wait 30 minutes for it

to cool.

The cover is not completely closed. Close the cover.

The other party has disconnected during a call or fax.

Try calling the other party.

The fax machine has a mechanical problem. Contact

Brother Customer Service for assistance. (See

“Brother Numbers”, page i.)

The number you called does not answer or is busy.

You may also have reached a number not connected to

a fax. Check the number and call again.

RESET OR REPLACE

CHECK CARTRIDGE

REMOVE DOCUMENT

CHECK DOCUMENT

PRESS STOP KEY

CHECK DOCUMENT

RELOAD PAPER

CHECK PAPER

COMM.ERROR

CONNECTION FAIL

WAIT FOR A WHILE

COOLING DOWN

PLS CLOSE COVER

COVER OPEN

DISCONNECTED

CALL BROTHER CS

MACHINE ERROR XX

NO RESPONSE/BUSY

Contents

Main If You Need to Call Customer Service Brother Numbers Service Centers (For Canada Only) Dealers/Service Centers (For USA Only) For Customer Service Ordering Accessories and Supplies IMPORTANT NOTE: Notice Disclaimer of Warranties (For USA and Canada) Trademarks Compilation and Publication Notice Page BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) vi BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Table of Contents Page Page Page Page Page Introduction Using This Manual Finding Information Conventions Used in this Manual FAX-775 Control Panel Overview Receive Mode Resolution Fax Start Quick-Scan Navigation Keys: Menu/Set Volume Stop/Exit Liquid Crystal Display (LCD) About Fax Machines Custom Features Do You Have Voice Mail on the Phone Line? Why Should There Be Trouble? How Can You Avoid Possible Problems? ECM (Error Correction Mode) Test Sheet Procedure and Product Registration (For USA Only) Location and Connections Caution Choosing a Location Packing List Assembly Load the Paper Acceptable Paper Connections Connecting the Machine Special Line Considerations Roll Over Phone Lines Two-Line Phone System Converting Telephone Wall Outlets Installing Brother Machine, External Two-Line TAD and Two-Line Telephone Multi-Line Connections (PBX) If You Are Installing the Fax Machine to Work with a PBX: Custom Features on Your Phone Line Custom Features on a Single Line Connecting an External Telephone Answering Device (TAD) Sequence NO ! YES ! Page On-Screen Programming User-Friendly Programming Menu Selection Table Alternating Displays FAX: NO. & START COPY: PRESS COPY Navigation Keys 1.INITIAL SETUP 4.CANCEL JOB OR 2.SETUP RECEIVE 3.SETUP SEND 3 - 3 (For Canada Only) 3 - 4 STANDARD 3 - 5 3. .INTERVAL 2. ACT 1. TRANSMISSION 3 - 6 PAGING Initial Setup Getting Started Details for Entering Text Inserting Spaces Making Corrections Repeating Letters Special Characters and Symbols NOTICE Setting Beeper Volume Choosing the Handset Volume (For Volume Amplify) 3.BEEPER Setting Volume Amplify Setting the Speaker Volume Setting the Ring Volume Memory Storage 4.VOLUME AMPLIFY VOL AMPLIFY:OFF? Page Setup Receive Basic Receiving Operations Select Receive Mode Page Setting F/T Ring Time Easy Receive 2.F/T RING TIME RING TIME:20 SEC 3.EASY RECEIVE Printing a Reduced Incoming Original Recommended Reductions 1.YES 2.NO Setting Paper Size 5.REDUCTION Advanced Receiving Operations Operation from External or Extension Telephone For FAX/TEL Mode Only Changing Remote Codes To Change Remote Codes Printing a Fax in Memory 4.PRINT FAX Polling Setup Send Automatic Document Feeder (ADF) Page Quick Scan Fax Transmission Basic Sending Operations Contrast Resolution 3.CONTRAST Advanced Sending Operations Page Features That Are Not in the Manual (Call Brother Fax-back System) Auto Dial Numbers and Dialing Options Storing Numbers for Easy Dialing Storing One Touch Dial Numbers 1.ONE-TOUCH DIAL Storing Speed Dial Numbers 2.SPEED-DIAL SPEED-DIAL? # #05: Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting 3.SETUP GROUPS SELECT ONE-TOUCH SETUP GROUP:GO G01:*O4#O9 Dialing Options Speed Dialing Dialing Access Codes and Credit Card Numbers Page Page Telephone Services Custom Features Distinctive Ring What Does Your Telephone Companys Distinctive Ring Do? What Does Brothers Distinctive Ring Do? Do You Have Voice Mail? Before You Choose the Ring Pattern to Register VERY IMPORTANT Registering the Distinctive Ring Pattern Caller ID Caller ID Log 1.DISTINCTIVE Printing the Caller ID Log Viewing the Caller ID Log Returning a Call from the Log Registering a Caller ID Number CALLER ID LOG 03)ABC COMPANY 03)02/01 12:00 03)9087772837 DIAL:PRESS START Call Waiting Caller ID CallManage (For USA Only) Registration with CallManage Requires Change Your Carrier Selection Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!) Placing a Long Distance Telephone Call Using CallManage Customer Support Disclaimer Making Copies Copy Functions Using the fax machine as a Copier Making a Single Copy Multiple Copies Page Printing Reports FAX Settings and Activity Customizing the Transmission Verification Report Setting the Fax Activity Report Interval 1.TRANSMISSION 2.ACT.INTERVAL Using the Reports Key 1.HELP LIST 2.AUTO DIAL 3.FAX ACTIVITY 4.TRANSMISSION 5.USER SETTINGS 6.MEMORY STATUS Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. International Energy Star Compliance Statement Industry Canada Compliance Statement (For Canada Only) Federal Communications Commission Compliance Notice (For USA Only) Page 11 - 4 Troubleshooting and Routine Maintenance Troubleshooting MACHINE ERROR XX CALL BROTHER CS Error Messages Clearing Jams Page Replacing the Print Cartridge If You Are Having Difficulty with Your Fax Machine Printing or Receiving Faxes Phone Line or Connections Sending Faxes Handling Incoming Calls Routine Maintenance Cleaning the Scanner Cleaning the Print Head Packing and Shipping the fax machine Specifications Index A B C D G H I J L T U V W Remote Fax Options Setting Up Fax Storage PAG#: Programming Paging Number 1.FAX FWD/PAGING PAGING? Page REMOTE FAX OPTIONS R - 3 Using Remote Retrieval Access Code S R Calling for Messages 6 Retrieving Fax Messages Changing Fax Forwarding Number EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) Visit us on the World Wide Web http://www.brother.com