Troubleshooting | Brother MFC 7150C specification

C25H A P T E R T W E N T Y F I V E227

Troubleshooting and Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your MFC using this manual, call our Fax-Back System and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother USA Fax-Back System number (USA only) has been

preprogrammed on One Touch key

.

Brother on the World Wide Web

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

Image 242

Brother MFC 7150C owner manual Troubleshooting, Brother USA Fax-Back System number USA only has been

Contents

MFC 7150C MFC 7160C If You Need to Call Customer Service Brother on the World Wide Web For Customer ServiceFax-Back System Brother Bulletin Board Ordering Accessories and Supplies Description Table of Contents B L E O F C O N T E N T S Composing Your Own Comments Contrast Printing Vii Viii As Printer PC Printing Faxing with NetCentricTM FaxStorm Automatic E-mail Printing For Windows 95 and 98 Only Xii Xiii UsingThis Manual Finding Information Fax Tones and Handshake Test Sheet Procedures For USA OnlyAbout Fax Machines USA 1-908-685-9283 fax ECM Error Correction Mode MFC 7150C Control Panel Overview MFC 715OC MFC 7160C Control Panel Overview 716OC A P T E R O N E MFC Setup and Connections Packing List Make sure you have the following items No ! no ! no Choosing a Location SET Cartridges Offline PLS Open Cover AssemblyConnect the power cord Connect the handset Attach the document wire extension Attach the paper tray to the paper output slot Attach the document tray Pull out the plastic extension of the document tray Adjust the guides to fit the paper width Installing the Ink Cartridges Remove the yellow shipping cover by lifting it up and out Did YOU Change BLCK?1.YES 2.NO Print OK? 1.YES 2.NO Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Multi-Line Connections PBX Sequence Custom Features on a Single LineConnecting an External Telephone Answering Device TAD Outgoing Message OGM Connecting an External TelephoneConnections A P T E R T W O Mode BP36CL for letter About Brother Paper Paper Specifications for Casette and Manual Feed Slot Print Area Paper Size A P T E R T H R E E FAX Printer Copy Video Function ModeUser-Friendly Programming Then press FAX NO. & Start Scan Ready Copy Press Copy Alternating DisplaysFunction Selection Table Function Description Remaining Jobs Interrupt Printer Functions Copy Functions DIALINGTONE? DIALINGPULSE? Setting Dialing Mode Tone/PulseGetting Started Setting Date and Time Setting Station ID If you want to enter a blank space, press twice NameEntering Text For = ? @ For Setting the Speaker Volume For MFC 7160C Only Setting Beeper VolumeSetting the Handset Volume Operations can still be controlled using Memory Storage Setting the Ring VolumeDelayed Timer Enter & SET Setting the Select Answer Mode Basic Receiving Operations Mode Light How it works When to use it TAD Setting Ring DelayTo select or change your Answer Mode Setting F/T Ring Time For FAX/TEL Mode Only Ring TIME20 SEC Pressing Record F/T OGM FAX/TEL Outgoing Message For MFC 7160C OnlyEasy Receive Recommended Reductions Printing a Reduced Incoming DocumentReduction Press Function , 1 , 2 , 5 . The screen displays Change Reduction 1.YES 2.NO Setting Paper SizePaper Operation from Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote Codes Remote ACT.ON? Printing a Fax in Memory For MFC 7150C OnlyPolling FAX RECEIVE*51 Enter FAX no Online Press Start KEY Setting Up Polling ReceivePolling RXOFF? Screen displays Accepted Online Setting Up Sequential Polling ReceivePolling RXON? Dialing Online Distinctive Ringing Canceling a Scheduled JobTo cancel another job, return to Step Press Stop to exit Remaining Jobs Registering the Distinctive Ringing Pattern Press Set when the screen displays Distinctiveset ?DISTINCTIVEOFF? DISTINCTIVESET? Press Caller IDViewing Caller ID List Exit Press or to select Print REPORT? Press Set Press Start Clearing a Caller ID Stored in MemoryPrinting Caller ID List Setup Before You Begin Resolution ADF Automatic Document Feeder Automatic Transmission Dual AccessManual Transmission Manual and Automatic Fax Redial Checking Job Status Canceling Jobs in MemoryReal Time Transmission Real Time TX Comment OFF Please Call Urgent Confidential Basic Sending OperationsComposing Electronic Cover Function , 1 , 3 , 1 , the number of pages remains blank Cover Page for Next Fax Only Accepted Other SETTINGS? 1.YES 2.NOComment OFF Please Call Urgent Confidential User Defined Press or to select COVERPAGEOFF? COVERPAGEON?Always Send Cover You can set up two custom comments Using a Printed CoverChoosing settings Cover Page Message Contrast Advanced Sending Operations Overseas ModeOverseas Mode Call BACKOFF? Call BACKON? Call ReservationCall Reserveoff Call Reserveon DOC 2.MEMORY Delayed FAXPrint Sample Call Back Message Press or to select Print SAMPLE? Press Set Press Start Broadcasting Multiple Resolution Transmission Setting Up for Polling Transmit Polled TXOFF? Interrupting Delayed Fax and Polling Transmit Jobs Insert Document Online Storing Numbers for Easy Dialing Storing One Touch Dial Numbers Last part of the number on another key Fax only number201 555 987 65 Storing Speed Dial Numbers SPEED-DIAL? # Changing One Touch Speed Dial Numbers CHANGE- OR- 2. Exit Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Enter & SET Name Enter & SET A P T E R E I G H T To hang up, replace the handset- OR-Press Speaker Phone Dialing OptionsManual Dialing One Touch Dialing Speed Dialing Pause Access Codes and Credit Card NumbersHold Answering Calls with the Speaker Phone For MFC 7160C Only Tone/PulseSearching Telephone Index FAX FORWARD? Fax Forwarding/PagingProgramming a Fax Forwarding Number FWD# Enter & SET PAG# Enter & SET Programming Paging NumberPAGING? Erase ALL FAX? 1.YES 2.NO Setting Fax StorageFAX STORAGEOFF? Select & SET Changing Remote Access Code Remote Retrieval Using Remote Access CodePress 9 0 to reset the MFC when you’re finished Hang up Long beep Fax messages No long beeps No messages Remote Commands Details Operation Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number MFC Settings and Activity You can print the following lists and reports Activity Report Interval To Print a ReportTransmission Verification Xmit Report INTERVAL? Message Center Mode Introduction Flexible Memory Settings Message Storage Setting Up Message Center VOICEON? Select & SET Setting Message StorageFAXOFF? Select & SET MSG CTR OGM? Select & SET Listening to Outgoing Message OGM Activating Message Center ModeMessage Indicators Erasing Outgoing Message OGM Print FAX? 1.YES 2.NO Playing Voice Messages and MemosPrinting a Fax Message Erasing Messages Backup Printing OptionBackup Printon Select & SET Erase this MSG.? 1.YES 2.NO Message 30 SEC? Select & SET Setting Maximum Time for Incoming MessagesErase ALL VOICE? Press Erase . The screen displays ICM Recording Monitor Setting Toll SaverPress Stop or replace the handset when you’re finished Recording a Memo Programming a Fax Forwarding Number Recording a ConversationFax Forwarding/Paging Programming Paging Number For example Long beep-Fax messages Long beeps-Voice messages Changing Remote Access Code101 Remote Control Commands Remote Control Commands 103 Changing Fax Forwarding Number Copying Online Basic Copy OperationsCopying One Multi Copystack Online Making Enlarged or Reduced Copies Temporary SettingMaking Multiple Copies Multi Copysort Online 107 Press or to select copy quality resolution Copy Quality -Temporary SettingsUsing the Copy Quality Key Qualityhigh Online Paperplain Online Select & SET Using the Paper Type Key109 Changing Default Settings Copy Quality Default SettingsUsing the Brightness Key Press to make a darker copy 111 Press Function Paper Type Press Set Press or to select your paper settingSelect Paper Type Paperplain Paperink JET Paperglossy Papertrnsprncy Select Type of Original 113Select Copy Quality Copy Brightness Color AdjustmentYou can choose brightness setting before making a copy Copy Contrast Press or to select a copy color 115Selecting a Single Color One Color Copy to Copy Online Stop to Abort Memory Full MessageMemory Full P.01 Online Followed by Legal Limitations 117 H a P T E R T H I R T E E N Walk-Up Video Printing Color Video Printing Auto SwitchAuto Switch will not work if you have too much in memory Videopress Copy Capture Ready 121 Video Print Quality Temporary SettingsBlack & White Video Printing Qualitynormal Online Printing Online Videomoving OnlinePress Copy KEY Online Paperplain Online 123 Changing Default Settings Default Settings 125 SIZE4X3 SIZE4X3X6 Setting Video Type Setting Paper TypeSetting Video Printing Quality Video Type Videostill Videomoving Setting Print Size127 Size 5.75 X Size 4 X Size 4 X 3 X Video Printing Brightness Video Printing Color AdjustmentVideo Capture to PC MFC and Computer to Work Together If You Don’t Have a CD-ROM Drive Computer Requirements Connecting the MFC to the Computer 131 Install Multi-Function Link Pro Software Installing Multi-Function Link Pro Software CD-ROMChoosing the Software to Install Install NetCentric FaxStorm 133 Other Options Installing the Brother Software 135 H a P T E R F I F T E E N Helpful Hints for Windows 3.1, 3.11, 95 Receiving Messages into the PC137 To receive faxes into your PC through the MFC Multi-Function Link Pro Mode Using MFC As Printer Features Printer Driver Choosing the Right Kind of Paper Loading Paper Multi-purpose Sheet Feeder141 Manual Feed Slot Close the feeder cover Setup for Envelopes 143 Printer Operation Keys Reset KeySimultaneous Printing/Fax On/OffLine Key Ink Management Key Cleaning Replace INK145 Turning Off Bi-directional Printing H a P T E R S I X T E E N Printer Emulation MaintenanceCleaning Black Yellow Cyan Magenta Type CD x\BY-II\WIN3X\MFLPRO\FULL\DISK5\DOSTOOL Installing the Brother MFC-7100 Series DOS ToolsData 149 Using the Brother MFC-7100 Series Printer DriverPaper Tab Minimum 75 x 5 inches 69.8 x 127 mm Maximum Paper SizeUser Defined Paper Size Orientation 151Paper Source Scaling Reverse Order CopiesCollate Do not use the two selections simultaneously Quality/Color Tab 153 Paper Type QualityMedia Controlling the Color 155Color/Mono Color Color Matching Custom SettingDocument Effect 157Halftone Pattern Control/Maintenance Tab Monitor Calibration Cleaning Tab159 Bi-Directional Printing Vertical Alignment Printer Adjustment TabCleaning Wait until Online shows again on the MFC display Multi-Function Link Pro Software Multi-Function Link Pro Visioneer PaperPortTM LE Will appear Sending a Fax fromYour PCSending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for the MFCReceiving Faxes into the PC Checklist for Your PC Viewing Received Faxes Accessing the Scanner Scanning a Document Settings in the Scanner Window Scanning a Document into the PC Carrier sheets are available from your Dealer PreScanning an Image Check the Photo box if the image is a photograph How to use PreScan to adjust an Image Brother Resource Manager Connecting Your Video EquipmentVideo Capture from the PC Capturing An Image Page H a P T E R E I G H T E E N Faxing with NetCentricTM FaxStorm NetCentric Internet Fax Receiving Faxes Your Fax Service AccountBefore You Begin Compatible Operating Systems Creating An Inbound Account Installing NetCentric FaxStorm179 Cover Page Builder Overview of UtilitiesContact Manager Print Driver Sending Faxes Accessing NetCentric FaxStorm181 Viewfax a Fax File Viewing Application General tab Adding Contacts One at a Time 183 Attachments Tab About Sending a Fax as E-mail Options/Sender Tab 185Sending a Fax from Other Windows Applications If You Are Using Windows NT Workstation Version To add a New Contact to the All Group Setting Up Contacts in the Contact Manager187 To add a New Contact to Another Group Changing Contact Detail Setting Up Multiple Addresses 189 Moving or Copying a Contact to Another Group Creating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager191 Checking the Status of Sent Faxes Outbox Viewing Faxes You Received Inbox Accessing Your AccountManaging Faxes from Your Account Checking Sent Faxes in Your Account Page Outbox 193Viewing Received Faxes in Your Account Page Inbox Voice M. to 6 p.m., EST Monday through Friday Customer SupportCrosby Drive Bedford, MA 01730 USA 685-5600 fax Using Automatic E-Mail Printing Automatic E-Mail Printing For Windows 95 and 98 Only You Cannot Use a 16 bit TCP/IP Stack Main FeaturesIf You Are Using Korean Windows 95 or 197 Setting Up Automatic E-Mail PrintingSetting Up the Server Setting the Check Time 199 Using Automatic E-Mail PrintingIf the Uninstall Program Displays An Error Message To Access the Add/Remove Programs Properties Window How 3D FaxSpeed Works Special Coded Format InfoImage Installing 3D FaxSpeed 203 Selecting Multi-Function Link Pro As Your Fax Application Creating 3D FaxSpeed Read Module Disks for Recipients 205 Quick Start ProceduresHow to Send an InfoImage To Send an InfoImage with 3D FaxSpeed Standard Send Using the 3D FaxSpeed Macro How to Read an InfoImage that Was Printed at Your To view or save the files, select the View or Save button How to Read an InfoImage that Was Received Into MFL Pro207 3D FaxSpeed, save the retrieved files If the Recipient Uses Another Fax Application3D FaxSpeed Read Module for Recipients 209 If the Recipient Uses a Fax Machine and Scanner H a P T E R T W E N T Y O N E Memory Board Optional Memory for the Fax Operations Installing the Optional Memory Board Pull out the paper output slot T I O N a L a C C E S S O R I E S H a P T E R T E E N T Y T W O Information Standard Telephone FCC Notices USA 217 Important-About the Interface Cable If you have a problem, contact Brother service at Industry Canada Compliance Statement For Canada Only Do not use this product near water Important Safety Instructions219 Do not touch a document during printing Voice 221 Compilation and Publication Notice Trademarks Fax Specifications Product Description Power Consumption ResolutionPower Source Dimensions Printing Printer Specifications225 Controller Paper Output Print MediaPaper Input Ink Troubleshooting Brother USA Fax-Back System number USA only has been Error Messages Cause Action 229 Document Jam Paper is jammed in the manual feed slot Printer Jam or Paper JamPaper is jammed in the multi-purpose sheet feeder Pull the jammed paper upward and remove it Remove the multi-purpose sheet feeder 231Paper is jammed inside the MFC Lift the top cover to see where the paper is jammed Paper is jammed inside front of MFC Paper is jammed inside back of MFC 233Replace the multi-purpose sheet feeder If You Are Having Difficulty with Your MFC Difficulty Suggestions 235 Phone Line or Connections Test Print How to Improve Print QualityCleaning the Print Head Test Print Vertical Align 237Aligning Ink Cartridges Press Start . The MFC prints a sample Press 2 to select OFF or 1 to select on Packing and Shipping the MFC239 Don’t handle the paper until the ink is dry H a P T E R T W E N T Y F I V E 241 Close the carton Cleaning the MFC Printer Platen Regular MaintenanceCleaning the Scanner Replacing the Ink Cartridges Cleaning the Pick-up Roller243 Ink Empty LED On Press or to choose 2. Replace INK Press Set 245 For Customer Service From within Montreal Glossary 247 L O S S a R Y 249 L O S S a R Y 251 L O S S a R Y 147,149 120145 228 119 108234 147 255 81, 82, 83, 93 211239 230 257 N D E Year 2000 Compliant Visit us on the World Wide Web