Brother MFC 7150C owner manual Error Messages, Cause Action

228 C H A P T E R T W E N T Y F I V E

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System.

	USA:	1-800-521-2846
	From within Canada:	1-800-681-9838
ERROR MESSAGE	CAUSE	ACTION
CHECK CASSETTE	MFC cassette cover is open or MFC cassette is	Close cassette cover or install cassette
	not installed properly.	properly.
CHECK PAPER	MFC is out of paper.	Add paper to cassette.
CHECK PAPER SIZE	Your Paper Size setting may not match the	Change either paper in cassette or change Paper
	size of paper in the cassette.	Size setting.
COMM. ERROR	Poor phone line quality caused	Try the call again. If problem continues, call
	communication error.	Telephone Company to check your phone line.
CONNECTION FAIL	You tried to poll a fax machine that is not in	Verify the other party’s polling setup.
	Polled Waiting mode.
COOLING DOWN	The print head has overheated.	Unplug the MFC and wait 30 minutes for
		it to cool.
COVER OPEN	Top cover is not closed completely.	Open, then close, the cover.
DISCONNECTED	The other party or other party’s fax machine	Try to transmit or receive again.
	terminated the call.
DOCUMENT JAM	Documents were not inserted or fed properly,	See p. 229.
	or document was longer than about 40"
	inches (90cm).
INK EMPTY	One or more of the ink cartridges is out of ink.	Replace the ink cartridges. See pp. 243–246.
MACHINE ERROR	MFC has a mechanical problem	Call Brother Customer Service.
XX		USA:	1-800-284-4329
		From within Canada:	1-800-853-6660
		From within Montreal:1-514-685-6464
MEMORY FULL	You can’t store data in the memory.	See p. 116.
NEAR EMPTY	One or more of the ink cartridges is running	Order a new ink cartridge. See pp. ii.
	out of ink.
NO RESPONSE/BUSY	The number you dialed does not answer or	Verify the number and try again.
	is busy.
NOT REGISTERED	You tried to access a One Touch or Speed Dial	Set up the One Touch or Speed Dial number.
	number that is not programmed.	See pp. 71–73.
PRINTER JAM	The paper is jammed in the MFC.	See pp. 230–233.
SET CARTRIDGES	An ink cartridge is not installed properly.	Re-install the ink, seating it properly. See
		pp. 243–246.
WARMING UP	The print head detects low temperature.	Wait until the MFC warms up.