234 C H A P T E R T W E N T Y F I V E

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

 

 

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks /

If your copy looks good, you probably had a bad connection, with static or

Top and Bottom of Sentences Are Cut Off

interference on the phone line. If the copy looks bad, call Brother Customer

 

Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or

 

1-514-685-6464 (from within Montreal).

 

 

Poor Quality Print

Make sure the Printer Driver matches the type of paper you are using (see Print

 

Media on p. 226). If you are using plain paper, try using recommended special

 

paper (see Chapter 3). Don’t handle the paper until the ink is dry. Adjust the

 

Vertical Alignment (see p. 237).

 

 

Printing Too Dark or Too Light

Make sure your ink cartridges are fresh. Cartridges are good up to two years,

 

after that the ink may become clogged. Cartridge expiration dates are printed

 

on the package. Make sure the Printer Driver matches the type of paper you

 

are using (see Print Media on p. 226). Try using recommended special paper

 

(see Chapter 3). The recommended environment for your MFC is between

 

50 º F to 95 º F.

Printing Appears Dirty or Ink Seems to Run

Make sure you are using the recommended paper (see Chapter 3). Don’t

 

handle the paper until the ink is dry.

 

The recommended environment for your MFC is between 50º F to 95º F.

 

 

White Lines in Text or Graphics

Clean the print head (see Cleaning the Print Head on p. 236).

 

 

Stains Appear on the Reverse Side or at the

Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.

Bottom of the Page

(See pp.242–243).

 

 

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax machine.

 

If the problem continues, call Brother Customer Service at 1-800-284-4329

 

(USA).

 

 

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Brother MFC 7150C owner manual If You Are Having Difficulty with Your MFC, Difficulty Suggestions