Brother XE5427-001, 885-V51 Troubleshooting, Correctly install the needle, Has a burr on it

APPENDIX ——————————————————————————————————————————————

Troubleshooting

If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com].

If the problem persists, contact your dealer or the nearest authorized service center.

Symptom	Probable Cause	Remedy	Reference
	The machine is not turned on.	Turn on the machine.	page 18
	The start/stop button was not	Press the start/stop button.	page 58
	pressed.
The machine does	The presser foot lever is raised.	Lower the presser foot lever.	page 58
not operate.	The bobbin winder shaft is on the	Slide the bobbin winder shaft to the
	right side after winding the		page 33
		left.
	bobbin.
	The embroidery unit is not	Attach the embroidery unit.	page 19
	attached on the machine.
	The needle is incorrectly installed.	Correctly install the needle.
	The needle clamp screw is loose.	Use the screwdriver to firmly tighten	page 28
		the screw.
	The needle is bent or blunt.	Replace the needle.
	The upper thread tension is too	Loosen the upper thread tension.	page 63
	tight.
	The spool is incorrectly installed.	Correctly install the spool.	page 37
	The area around the hole in the	Replace the needle plate. Contact
	needle plate is scratched, or has a	your dealer or the nearest authorized	-
The needle breaks.	burr on it.	service center.
	The area around the hole in the	Replace the embroidery foot. Contact
	embroidery foot is scratched, or	your dealer or the nearest authorized	-
	has a burr on it.	service center.
	The bobbin case is scratched, or	Replace the bobbin case. Contact
		your dealer or the nearest authorized	-
	has a burr on it.
		service center.
		Incorrect bobbins will not work
	A bobbin designed specifically for	properly. Only use a bobbin	page 29
	this machine is not used.	designed specifically for this
		machine.
	The upper thread was not	Correct the upper threading.	page 38
	threaded correctly.
	The upper thread was not
	threaded correctly (for example,
The upper thread	the spool is not installed correctly,	Correct the upper threading.
	the spool cap is too big for the	Use the spool cap that best fits the	page 37
breaks.
	spool being used, or the thread	size of the spool being used.
	has come out of the needle bar
	thread guide.)

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