Canon B640 Cause, Action, Message, Error Code

Error codes, messages and solutions

The following table summarizes the error codes that appear on Activity reports (see p. 79), the displayed messages and what to do for each error.

Message	Error Code	Cause	Action
BUSY/NO SIGNAL	#005/018	The telephone	Try sending the document
		number you dialed is	at a later time.
		busy.
		The other party’s fax	Contact the other party
		is not working.	and have them check
			their fax.

The other party is not using a G3 machine.

The touch tone/rotary pulse setting on your FAXPHONE is incor- rect.

The receiving fax did not answer within 35 seconds.

Contact the other party and have them send or receive the document using a G3 machine.

Set your FAXPHONE to the setting that matches your telephone line.

(See p. 14)

Contact the other party and have them check their fax. You can try to send the document manually. For an overseas call, add pauses to the registered number. (See p. 33)

CHANGE CARTRIDGE –	The BJ cartridge is	Replace the BJ cartridge.
	empty or the ink has	(See p. 91)
	dried out.

CHECK REC PAPER	#009	No paper in the
		FAXPHONE or there
		is a paper jam.

Add paper or clear the jam, then press [STOP]. (See pp. 6 and 86)

CHK. FRONT COVER	–	The front cover is	Close the front cover.
		open.

CHECK DOCUMENT	#001	Document is	Remove the document
		jammed.	you are trying to send or
			copy and start again.
			(See p. 86)

98

Contents

Page • Document • Menu • Numeric buttons • Arrow buttons • STOP button Plain paper Automatic switching between fax and voice calls Automatic dialing Error Correction Mode (ECM) TX / RX Delayed transmission Disclaimer Users in the U.S.A Page Important safety instructions Users in Canada General Others CAUTION WARNING 1. SETTING UP 2.PREPARING TO USE YOUR FAXPHONE How to Use this User's Guide User's Guide 3.HANDLING DOCUMENTS 4.MAKING COPIES 5.SENDING FAXES 6.RECEIVING FAXES Registering One-touchSpeed Dialing numbers 7.SETTINGS AND ACTIVITY REPORTS 8.SOLUTIONS TO COMMON PROBLEMS Specifications Appendix Glossary 1 SETTING UP Page Removing the shipping materials ■Paper Tray ■Paper Tray Cover ■Faceplate ■Setting the paper size Line up the right edge of the stack of Holding the stack of paper, squeeze and Complete inserting the stack of paper 6 Replace the paper tray cover into the paper tray until it stops BJ cartridge guidelines Handling the BJ cartridge Installing the BJ cartridge 1 Open the front cover of the FAXPHONE cartridge Insert the BJ cartridge. Align the slot in 5 the cartridge with the yellow post in the FAXPHONE Lower the cartridge release lever down 6 until you hear a click to lock the cartridge in place The FAXPHONE automatically prints a test page 8 The FAXPHONE prints a test page every time you insert a BJ cartridge Connecting to the wall jack Connect one end of the supplied telephone line to the jack marked on the rear of the FAXPHONE 2 Connect the other end of the line to your wall telephone jack marked Setting the TEL LINE TYPE 1 Press [FUNCTION] Use [ ] or [ ] to select USER SETTINGS Press [START/COPY] Use [] or [] to select TEL LINE TYPE ■Fax Only Mode (See p. 16) ■Fax/Tel Mode (See p. 17) ■Manual Mode (See p. 18) ■Ans. Machine Mode (See p. 19) ■Distinctive Ring Pattern Detection (DRPD) Feature (See p. 21) ■Setting Fax Only Mode ■Receiving documents in Fax Only Mode ■Setting Fax/Tel Mode ■Receiving documents and calls in Fax/Tel Mode ■Setting Manual Mode ■Receiving documents and calls in Manual Mode ■Recording the outgoing message ■Setting Ans. Machine Mode ■Receiving documents and messages in Ans. Machine Mode 3 Set your answering machine to answer Types of ring patterns Turning on DRPD and assigning a setting to a ring pattern 5 Use [] or [] to select a ring pattern When the pattern you want to set is displayed, press [START/COPY] 6 Use [] or [] to select TEL, FAX or FAX/TEL SWITCH When the setting you want to set is displayed, press [START/COPY] 7 Press [STOP] to finish ■FAXPHONE set to Fax Only Mode (“Fax/Only” displayed on the LCD) ■ FAXPHONE set to Manual Mode (“Manual” displayed on the LCD) ■FAXPHONE set to Ans Machine Mode (“AnsMode” displayed on the LCD) ■FAXPHONE set to Fax/Tel Mode (“Fax/Tel” displayed on the LCD) PREPARING TO USE YOUR FAXPHONE Front view Rear view Press and Page Moving through the main menus Press [FUNCTION] Press [ ] or [ ] to scroll through the menus until you see the menu you wish to access. The LCD displays the menu title Entering a number Entering a name ■Identifying your documents Registering the date and time 3 Press [START/COPY] 4 Enter today's date using the numeric buttons using the month-day-yearformat (MM/DD/YY) Press [START/COPY] when you finish entering the Registering your telephone/fax number and name 2 Use [] or [] to select USER SETTINGS Use [ ] or [ ] to select ENTER YOUR TEL numeric buttons 5 Press [START/COPY] when you finish entering your fax number 7 Enter your name (up to 16 characters) using the numeric buttons 8 Press [START/COPY] when you finish entering your name 5 Enter the number (up to 50 digits) using the numeric buttons Press [START/COPY] to register the number Enter the party’s name (up to 16 characters) using the numeric buttons Press [START/COPY] to register the name To assign additional One-touchSpeed Dialing 3 Use [] or [] to select CODED DIAL 4 Use [] or [] to select the two-digitcode you want to assign to the number 3 HANDLING 3 DOCUMENTS ■Size ■Thickness ■Effective image size Loading the document For a multipage document, tap the 1 document on a flat surface to even the stack Insert the document face-downand head first 2 into the Automatic Document Feeder until you hear a beep ■Adding pages to the document ■ What is resolution ■ Setting the resolution ■Density control 4 MAKING COPIES 1 Feed the document face-downinto the Automatic Document Feeder (ADF) Enter the number of copies (up to 99) using the If MEMORY FULL displays on the LCD SENDING FAXES ■Direct Sending (See p. 53) ■Manual Sending (See p. 53) ■Memory Sending (See p. 55) Direct Sending Feed the document face-downinto the Dial the other party's fax number Manual Sending ■Sending a document using One-touchSpeed Dialing or Coded Speed Dialing Memory Sending 2 Press [FUNCTION] Press [SEND OPTIONS] ■Manual ■Automatic ■To cancel automatic redialing Messages displayed during sending ■Removing a jammed sheet Use [ ] or [ ] to select DELAYED TX Enter the desired sending time (24-hourclock) using the numeric buttons 8 Press [START/COPY] Delayed sequential broadcasting Canceling Delayed Sending Sending a document to more than one location 2 Dial the other party’s fax number RECEIVING Page Page Page Page Page 7 SETTINGS AND ACTIVITY REPORTS Page Page Page How to change a setting Use [] or [] to select RX SETTINGS Use [] or [] to select INCOMING RING Page TEL REGISTRATION USER SETTINGS REPORT SETTINGS TX SETTINGS RX SETTINGS FAX PRINTER SYSTEM SETTINGS How to print a report Press [REPORT] Use [ ] or [ ] to display the type of report you want to print Activity management report One-touchSpeed Dialing list Coded Speed Dialing list User’s data list Activity report (Sending) Activity report (Receiving) Multi-activityreport Memory clear list 8 SOLUTIONS TO COMMON PROBLEMS ■To remove a jammed document ■To remove jammed paper ■To clean the glass scanning window ■To clean the printer area Cleaning the BJ cartridge print head 2 Press [CLEANING] Replacing the BJ cartridge Remove the cartridge Insert a new cartridge See Installing the BJ cartridge, steps to 8, p TRANSMITTING RECEIVING TELEPHONE COPYING PAPER LOADING PROBLEMS GENERAL SHARING A TELEPHONE LINE Print Results Most Probable Cause Remedy Message Error Code Cause Action Page Page During a power failure Scanning sheet size: Effective image size: (when scanning ) Printing paper size: Transmission time: Ink cartridge: Ink amount: Power source: Power consumption: Operating environment: Document sizes Document thickness What happens when Fax/Tel Mode is selected To select Fax/Tel Mode To change the Fax/Tel Mode settings: