Error codes, messages and solutions | Canon B640 specification

Error codes, messages and solutions

The following table summarizes the error codes that appear on Activity reports (see p. 79), the displayed messages and what to do for each error.

Message	Error Code	Cause	Action
BUSY/NO SIGNAL	#005/018	The telephone	Try sending the document
		number you dialed is	at a later time.
		busy.
		The other party’s fax	Contact the other party
		is not working.	and have them check
			their fax.

The other party is not using a G3 machine.

The touch tone/rotary pulse setting on your FAXPHONE is incor- rect.

The receiving fax did not answer within 35 seconds.

Contact the other party and have them send or receive the document using a G3 machine.

Set your FAXPHONE to the setting that matches your telephone line.

(See p. 14)

Contact the other party and have them check their fax. You can try to send the document manually. For an overseas call, add pauses to the registered number. (See p. 33)

CHANGE CARTRIDGE –	The BJ cartridge is	Replace the BJ cartridge.
	empty or the ink has	(See p. 91)
	dried out.

CHECK REC PAPER	#009	No paper in the
		FAXPHONE or there
		is a paper jam.

Add paper or clear the jam, then press [STOP]. (See pp. 6 and 86)

CHK. FRONT COVER	–	The front cover is	Close the front cover.
		open.

CHECK DOCUMENT	#001	Document is	Remove the document
		jammed.	you are trying to send or
			copy and start again.
			(See p. 86)

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Canon B640 manual Error codes, messages and solutions, Message Error Code Cause Action

Contents

Faxphone B640 Arrow buttons How to Use this Users Guide Welcome Disclaimer Case of Equipment Malfunction Important safety instructions Vii General Precautions Others Precautions Table of Contents Registering Coded Speed Dialing numbers Registering One-touch Speed Dialing numbers 101 Settings and Activity Reports Distinctive Ring Pattern Detection Drpd feature Setting UP Unpacking Unpacking Removing the shipping materials Paper Tray Cover Assembling the FaxphoneAttaching components Paper Tray Rear of the unit Connecting the AC power cordFaceplate Loading the paper Setting the paper sizeLoading the paper Selecting the right kind of paper Loading the paper BJ cartridge guidelines Installing the BJ cartridge Handling the BJ cartridge Cartridge Installing the BJ cartridgeOpen the front cover of the Faxphone Close the front cover of the Faxphone Faxphone White streak Connecting to the wall jack Connecting the phone line Setting the TEL Line Type Selecting the receiving mode Setting up to receive faxes Receiving documents in Fax Only Mode Fax Only ModeDistinctive Ring Pattern Detection Drpd Feature See p Setting Fax Only Mode Press Receive Mode until Fax/Tel Mode Appears on the LCD Fax/Tel ModeSetting Fax/Tel Mode Receiving documents and calls in Fax/Tel Mode Press Receive Mode until Manual Mode appears on the LCD Manual ModeSetting Manual Mode Receiving documents and calls in Manual Mode Recording the outgoing message Ans. Machine ModeSetting Ans. Machine Mode Receiving documents and messages in Ans. Machine Mode Set your answering machine to answer Types of ring patterns Distinctive Ring Pattern Detection Drpd feature Use or to select on Press START/COPY Turning on Drpd and assigning a setting to a ring patternUse or to select RX Settings Press START/COPY Use or to select Drpd Press START/COPY Use or to select a ring pattern How Drpd responds to calls Faxphone set to Fax Only Mode Fax/Only displayed on the LCD Faxphone set to Fax/Tel Mode Fax/Tel displayed on the LCD Faxphone set to Manual Mode Manual displayed on the LCD Preparing To USE Your Faxphone Front view Main components of the Faxphone Rear view Press Faxphone controls the Operation Panel Faxphone controls the Operation Panel You can now make a selection Registering your name and numberMoving through the main menus Displays the menu title After selecting or entering a value, press Entering a number To enter Press this numeric button Entering a name Identifying your documents Personalizing your Faxphone Registering the date and time Use or to select User SettingsPress START/COPY when you finish entering the new date Press Stop Enter the time using the numeric buttonsPress START/COPY when you finish entering the new time Registering your telephone/fax number and name Numeric buttons Press START/COPY when you finish entering your fax numberPress START/COPY when you finish entering your name Use or to select Enter Your TEL Registering One-touch Speed Dialing numbers and names Enter the number up to 50 digits using the numeric buttons Press START/COPY to register the name Press START/COPY to register the number Registering Coded Speed Dialing numbers and names Handling 3 Documents Thickness Preparing documentsTypes of documents you can scan Size Document Loading the document Adding pages to the document Density control Setting the resolution and densityWhat is resolution? Setting the resolution Making Copies Copying documents Enter the number of copies up to 99 using Numeric buttons Sending Faxes Dialing methods Preparing to send a documentSending methods Feed the document face-down into Sending documentsDirect Sending Manual Sending Transmitting OK Automatic Dialing Press Send Options Memory Sending Manual Canceling SendingTo cancel automatic redialing Redialing Transmit Messages displayed during sending Until it clicks Clearing document jams ejecting a document from the ADFRemoving a jammed sheet Use or to select Delayed TX Delayed Sending Delayed sequential broadcasting Press Clear Canceling Delayed Sending Dial the other party’s fax number Sequential broadcastingSending a document to more than one location Receiving documents Receiving Faxes Receiving documents Receiving documents in Manual Mode Receiving documents in Fax/Tel Mode Receiving documents in Fax Only Mode Receiving documents in Ans. Machine Mode Receiving documents in memory Receiving while registering, copying or printing Printing documents in memory Settings and Activity Reports User menu settings User menu settings Page Use or to select Incoming Ring SettingsHow to change a setting Use or to select RX Settings Press Stop to finish registration and return to standby mode TEL Registration Report Settings RX Settings FAX Printer Activity reports How to print a report One-touch Speed Dialing list Activity management report Coded Speed Dialing list Activity report Sending User’s data list Multi-activity report Activity report Receiving Memory clear list Frequently Asked Questions Solutions to Common Problems To remove a jammed document Paper jamsAutomatic Document Feeder ADF jams Bottom Recording paper jamsTo remove jammed paper Open the front cover Periodic care Cleaning the Faxphone exteriorCleaning the glass scanning window To clean the glass scanning window Open the front cover Close the front cover Cleaning the printer areaTo clean the printer area Press Cleaning Cleaning the BJ cartridge print head Replacing the BJ cartridge Transmitting Frequently Asked Questions Receiving Telephone Copying Sharing a Telephone Line Print Results Most Probable Cause Remedy Print quality problems Message Error Code Cause Action Error codes, messages and solutions Error codes, messages and solutions 100 During a power failure Case of a power failure Scanning sheet size Specifications 103 Document sizes Appendix What happens when Fax/Tel Mode is selected ADF Glossary 107 108 109 Automatic Index Packing list Paper 111 112