Canon qy8-13az-000 service manual FAQ Problems Specific to the MP510 and Corrective Actions

4. FAQ (Problems Specific to the MP510 and Corrective Actions)

No.	*	Function	Phenomenon	Condition	Cause	Corrective action
1	A	Installation	Ink tank installed		The ink tank is installed in	Open the scanning unit
			in a wrong		a wrong position.	(printer cover), and install
			position			the ink tank(s) properly.
2	B	Installation	Print head		Insufficient allowance of	Remove and re-install the
			installation error		the print head positioning	print head.
					part.

Possible call or

complaint

- Ink tank installation

error.

- Print head

installation error.

No paper feeding - Paper feeding	The paper feed roller slips
from the ASF	on the paper at paper
- Postcard	feeding.

3 B Paper feed

		Multi-feeding	- In the high	In the high temperature
			temperature and	and high humidity
			high humidity	environment, the
			environment	frictional force between
4	C	Paper feed		the front and back sides of
				paper becomes high, and
				sheets stick to each other,
				contributing to multi-
				feeding.
		Envelope not	- Envelope	The paper feed roller slips
		feeding		on the paper at paper
				feeding.
				Note:
				Depending on the paper
				lots.
5	B	Paper feed

	Paper jam	1.	As the LF roller slips
			on the paper, the paper
			is not fed, causing the
			jam error at paper
			ejecting.
		2.	The printer guide is not
			properly set.
		3.	The paper source
			where the paper is set
6	C Paper feed		is not selected.
		4.	When the tab of the
			paper support is
			raised, the Legal size
			paper hits it before the
			paper is completely
			ejected.
		5.	If the rear cover is not
			properly attached, the
			edge of paper contacts

the rear cover during 2-7

1.Perform paper feed roller cleaning.

2.Clean the paper feed roller with pre- moistened wipe or moistened cloth.

3.Correct paper curl. If the problem persists, adjust the printer guide to leave approx. 0.5 mm between the guide and the paper edge.

1.Fan the paper before setting them.

2.In case of PR-101, set the paper sheet by sheet.

3.Recommend use of the ASF for printing on both sides of paper (manual duplex printing).

1.Perform paper feed roller cleaning via the operation panel.

2.Clean the paper feed roller with pre- moistened wipe or moistened cloth.

3.Reduce the number of envelopes set in the ASF.

4.Flatten the envelope (with a pen).

5.If the paper support is extended, retract it.

1.Remove the jammed paper from the paper pick-up side.

2.Confirm that the printer guide is properly adjusted.

3.Confirm that the paper source is properly selected.

4.For Legal size paper, close the tab of the output paper support.

5.In case of a paper jam in the front feeder, confirm that the rear cover securely fits in place after the paper previously jammed in the front feeder was removed.

- Paper out error

- Paper cannot be fed

- Cannot print

-Multiple sheets of paper are fed simultaneously.

-Blank paper is ejected.

-Paper out error

-Paper cannot be fed

-Cannot print

-Paper jam error

-Paper cannot be fed

-Cannot print