Canon S900 quick start Troubleshooting, Problem, Try This

Troubleshooting

Problem	Possible Cause		Try This
Printer is not	Power cord not	Verify that the power cord is securely connected to the printer and
responding	securely	plugged into a working outlet.
	connected
	Printer is not	Verify that the POWER lamp is on and glowing a steady green.
	turned on, or is	If the lamp is off, press the POWER button. The green lamp will flash
	not ready
		as the printer is warming up, then go to a steady (no flash) state when
		the printer is ready. If the POWER lamp is flashing green, this
		indicates that the printer is warming up or is processing a print job.
		If the POWER lamp flashes orange, or green and orange alternately,
		see “Handling Error Messages” on page 43.
	Printer/computer	Reconnect the USB cable to the port. See the S900 User’s Guide on
	incorrectly	the S900 Setup Software & User’s Guide CD-ROM for more
	connected	information.
	Bad cable	Replace the printer cable.
	Computer and/or	Reboot the computer and/or reset the printer.
	printer needs to	1. To reboot the computer, close all open applications, then restart.
	be reset
		2. To reset the printer, turn it off, then on again.
Cannot print	Printer has	The printer can overheat when printing continuously for a long period
to end of job	overheated	of time. To protect the printhead, the printer will pause automatically
		at a line break. For further information, see the S900 User’s Guide on
		your CD-ROM.
	Incorrect media		Windows
	type		On the Main tab of the S900 Properties window, confirm that
			the Media Type selected matches the paper loaded.
			Mac OS
			In the Print dialog box, confirm that the Media Type selected
			matches the paper loaded.
	Incorrect page	Check the Page Size setting from within your application to ensure
	size setting	that it matches the size of the media you have loaded.
		Also, check that the Page Size setting specified in the Printer
		Properties (for Windows) or the Page Setup (for Mac OS) dialog box
		matches the size of the media loaded.
Printer tried	Ink tanks are not	Check the ink tanks, and reseat them if necessary. See “Replacing Ink
to print but	seated properly	Tanks” on page 22.
no ink on
		Verify that you have sufficient ink in the ink tanks. See “Monitoring Ink
paper	Ink tanks may
	need to be	Levels” on page 21.
	replaced	If necessary, replace the ink tanks. See “Replacing Ink Tanks” on
		page 22.

40