Canon S900 quick start Troubleshooting Printer Hardware, Problem, Possible Cause, Try This

Troubleshooting

Problem

Cannot install the printer driver (continued)

Possible Cause	Try This
Computer cannot	Verify that the USB cable is connected to both your printer and directly
detect a printer	to your computer, bypassing any USB hubs, and that the connection is
port	secure.
	Verify that the printer is turned on and the POWER lamp is a steady
	(non-flashing) green.
	If this does not handle the problem, exit the installation procedure,
	turn off the printer, restart the computer and reinstall the software.
	The installer will prompt you when to turn the printer back on.
	Also see the S900 User’s Guide on the S900 Setup Software & User’s
	Guide CD-ROM for more information.

CD-ROM drive not	Windows
working properly	Use My Computer to confirm that the CD-ROM is operating
	normally:

1.From the Desktop, double-click My Computer, then double-click the CD-ROM drive.

For Windows XP, click Start, then My Computer, then double-click the CD-ROM drive.

2.If the files do not appear, refer to your Windows documentation for more information.

Mac OS

Open the Apple System Profiler, click Devices and Volumes,

then open the CD-ROM.

Troubleshooting Printer Hardware

Problem	Possible Cause	Try This
Paper jams in	Media jammed	1. Gently pull the jammed paper out of the paper output tray or the
the printer	during paper	paper rest, whichever is easier.
	feed	If the paper tears and some is left in the printer, turn the printer
		off, open the front cover and remove the pieces. If you cannot
		reach or remove the torn paper, do not attempt to disassemble the
		printer yourself. Contact the Customer Care Center.
		2. Reload paper into the paper rest, then press RESUME/CANCEL on
		the printer.
		You will need to reprint the page that jammed.
		If you turn the printer off, your print job data will be lost. Print the job
		again.
		Use a standard paper size whenever possible to prevent jams.

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