Troubleshooting

Problem

Possible Cause

 

 

Try This

Low ink alert

One or more of

After the alert displays, you can continue printing for a short time, but

displays in

the ink tanks is

have a replacement ready to install.

the BJ Status

low

 

 

Windows

Monitor

 

 

 

 

 

 

The low ink alert displays in the BJ Status Monitor.

 

 

 

 

 

 

 

 

Mac OS

 

 

 

 

 

 

 

 

The low ink alert displays in a status dialog before a print job

 

 

 

 

starts.

 

 

 

 

 

 

When Backgrounding is turned on, you can confirm the low ink alert in

 

 

the BJ Print Monitor. See the S900 User’s Guide on the S900 Setup

 

 

Software & User’s Guide CD-ROM for more information on using the BJ

 

 

Print Monitor.

 

 

 

 

 

Error

Printer is out of

 

 

Windows

message

paper

 

 

The BJ Status Monitor opens and displays a message when an

displays in

 

 

 

error occurs.

the BJ Status

Ink is low

 

 

Read the error message, then click the Guide tab to display

Monitor

 

 

 

 

 

 

more information about solving the problem.

 

Paper jam

 

 

 

 

 

Mac OS

 

 

 

 

 

Printhead

 

 

If Backgrounding is turned on with the Chooser, the BJ Print

 

installed

 

 

Monitor displays an error.

 

 

 

 

incorrectly

 

 

Follow the instructions in the message to resolve the problem.

 

 

 

 

 

System error

System error

If a system error occurs, printing stops.

message

occurred

 

 

Windows

displays

 

 

 

 

 

 

A window displays the error message. System errors may

 

 

 

 

 

 

 

 

include problems writing to USBPRN, application errors, or

 

 

 

 

general protection faults. Make sure that the printer is turned

 

 

 

 

on, the printer and computer are connected securely, and that

 

 

 

 

the printer port is operating correctly. Restart your computer

 

 

 

 

and try printing again.

 

 

 

 

Mac OS

 

 

 

 

 

 

 

 

The error message contains an error code *XXX, where * is a

 

 

 

 

letter and XXX is a number, which represents the cause of the

 

 

 

 

 

 

 

 

error. Make sure that the printer is turned on, the printer and

 

 

 

 

computer are connected securely, and that the printer port is

 

 

 

 

operating correctly.

 

 

 

 

 

44

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Image 51
Canon S900 quick start Low ink alert One or more