Canon S900 quick start Troubleshooting, Problem, Try This

Troubleshooting

Problem	Possible Cause	Try This
Printed	Improper paper	Ensure that the paper weight is no less that 17 lb. and no more than
output is	weight used	28 lb. (65 lb. for speciality media).
faded or
		Set the paper thickness lever to the correct side, depending on the
unclear	Paper thickness
	lever incorrectly	media type.
	set
	Media not loaded	Check that your media is placed in the printer facing in the correct
	print-side up	direction. See “Loading Plain Paper and Other Canon Media” on page 5.
	Printhead	Verify that the printhead is working properly. If necessary, perform
	nozzles clogged	three to four printhead cleanings, then try printing again. See
	or damaged	“Printing a Nozzle Check Pattern” on page 24 and “Cleaning the
		Printhead” on page 26.
	Ink tanks are not	Check the ink tanks, and reseat them if necessary. See “Replacing Ink
	seated properly	Tanks” on page 22.
	Printhead needs	Perform printhead alignment. See “Aligning the Printhead” on
	to be aligned	page 23.
Meaningless	Corrupted print	1. Turn the printer off to clear the printer buffer.
characters	instructions are	2. Turn the printer on again.
printed	stored in the
	printer buffer
	Printer/computer	Check the cable connections between the printer and the computer to
	not securely	verify that they are securely connected.
	connected
	Previous print job	If a previous print job was paused before it was printed, turn the
	paused before it	printer off, then back on again. Or, cancel any paused print jobs using
	was finished	the BJ Status Monitor or the BJ Print Monitor. See “Canceling a Print
		Job” on page 7.
	Incorrect printer	Check that the S900 is the selected default printer. See “Selecting the
	driver selected	S900 Photo Printer for Use” on page 2.
	Bad (corrupted)	Create the document again and print it. If it prints successfully, the
	file	original file was corrupted.

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