Troubleshooting

Problem

Possible Cause

Try This

Printed

Improper paper

Ensure that the paper weight is no less that 17 lb. and no more than

output is

weight used

28 lb. (65 lb. for speciality media).

faded or

 

 

 

Set the paper thickness lever to the correct side, depending on the

unclear

Paper thickness

 

lever incorrectly

media type.

 

set

 

 

 

 

 

Media not loaded

Check that your media is placed in the printer facing in the correct

 

print-side up

direction. See “Loading Plain Paper and Other Canon Media” on page 5.

 

 

 

 

Printhead

Verify that the printhead is working properly. If necessary, perform

 

nozzles clogged

three to four printhead cleanings, then try printing again. See

 

or damaged

“Printing a Nozzle Check Pattern” on page 24 and “Cleaning the

 

 

Printhead” on page 26.

 

 

 

 

Ink tanks are not

Check the ink tanks, and reseat them if necessary. See “Replacing Ink

 

seated properly

Tanks” on page 22.

 

 

 

 

Printhead needs

Perform printhead alignment. See “Aligning the Printhead” on

 

to be aligned

page 23.

 

 

 

Meaningless

Corrupted print

1. Turn the printer off to clear the printer buffer.

characters

instructions are

2. Turn the printer on again.

printed

stored in the

 

 

printer buffer

 

 

 

 

 

Printer/computer

Check the cable connections between the printer and the computer to

 

not securely

verify that they are securely connected.

 

connected

 

 

 

 

 

Previous print job

If a previous print job was paused before it was printed, turn the

 

paused before it

printer off, then back on again. Or, cancel any paused print jobs using

 

was finished

the BJ Status Monitor or the BJ Print Monitor. See “Canceling a Print

 

 

Job” on page 7.

 

 

 

 

Incorrect printer

Check that the S900 is the selected default printer. See “Selecting the

 

driver selected

S900 Photo Printer for Use” on page 2.

 

 

 

 

Bad (corrupted)

Create the document again and print it. If it prints successfully, the

 

file

original file was corrupted.

 

 

 

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Page 49
Image 49
Canon S900 quick start Printed Improper paper