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Problem Solving | MediaVault 4440 User Manual |
Problem Solving Issues & Answers
Review Table
Ciprico Inc. recommendations.
For additional troubleshooting issues and answers, see the Ciprico Inc. Knowledge Base at <http://kb.ciprico.com/lore/index.php>.
TABLE 7-1. Problems, Likely Causes, and Recommended Solutions.
Issue/Problem | Likely Causes | Recommended Solutions | |
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10 or less slow beeps | - A drive has failed | Contact Ciprico Inc. | |
(repeating over and over). | - The drive backplane has |
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Indicates that a drive with that | failed |
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- The IDE cable to the |
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number has a problem. |
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extender board has failed |
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| - The controller has failed. |
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3 short/3 long beeps (Also | Outdated/incorrect driver for | 1. Determine whether the problem is | |
known as 6 beeps) | host adapter installed; OS | on the host or the array. | |
Indicates a communication time- | corrupt; faulty host adapter; | 2. Reinstall the host adapter drivers. | |
faulty cable; faulty SFP. | 3. If this fails, contact Ciprico Inc. | ||
out. This is broken into two cate- | |||
| technical support for further | ||
gories: either a) The problem is | Can be caused by bad RAM on | ||
instructions. | |||
outside of the array; or b) A drive | the controller, bad drive, bad | ||
| |||
is taking too long to respond. | drive backplane or bad |
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| extender board. |
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LED(s) stuck on immediately | Can be caused by loose PCIe | Contact Ciprico Inc. technical support | |
on power up | connection between the | for further instructions. | |
Indicates that a controller is not | extender board and the control- |
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ler, a bad connection between |
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getting power. |
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the extender board and the |
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| power connection on the |
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| frame, or a defective power |
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| supply. |
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Immediate continuous tone | Can be caused by any of the | Contact Ciprico Inc. technical support | |
| above problems. | for further instructions. | |
Indicates that the controller |
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either isn't getting proper power |
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or that the controller failed. |
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MV 4440_Ciprico Inc. |