Ciprico 4400 Problem Solving Issues & Answers, Problems, Likely Causes, and Recommended Solutions

Problem Solving MediaVault 4440 User Manual

Problem Solving Issues & Answers

Review Table 7-1 for typical questions/problems, likely causes, and

Ciprico Inc. recommendations.

For additional troubleshooting issues and answers, see the Ciprico Inc. Knowledge Base at <http://kb.ciprico.com/lore/index.php>.

TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

Issue/Problem	Likely Causes	Recommended Solutions
10 or less slow beeps	- A drive has failed	Contact Ciprico Inc.
(repeating over and over).	- The drive backplane has
Indicates that a drive with that	failed
	- The IDE cable to the
number has a problem.
	extender board has failed
	- The controller has failed.
3 short/3 long beeps (Also	Outdated/incorrect driver for	1. Determine whether the problem is
known as 6 beeps)	host adapter installed; OS	on the host or the array.
Indicates a communication time-	corrupt; faulty host adapter;	2. Reinstall the host adapter drivers.
	faulty cable; faulty SFP.	3. If this fails, contact Ciprico Inc.
out. This is broken into two cate-
		technical support for further
gories: either a) The problem is	Can be caused by bad RAM on
		instructions.
outside of the array; or b) A drive	the controller, bad drive, bad
is taking too long to respond.	drive backplane or bad
	extender board.
LED(s) stuck on immediately	Can be caused by loose PCIe	Contact Ciprico Inc. technical support
on power up	connection between the	for further instructions.
Indicates that a controller is not	extender board and the control-
	ler, a bad connection between
getting power.
	the extender board and the
	power connection on the
	frame, or a defective power
	supply.
Immediate continuous tone	Can be caused by any of the	Contact Ciprico Inc. technical support
(high-pitched) on power-up	above problems.	for further instructions.
Indicates that the controller
either isn't getting proper power
or that the controller failed.

7-2 MV 4440_Ciprico Inc.