MediaVault 4440 User Manual

ProblemSolving

TABLE 7-1.Problems, Likely Causes, and Recommended Solutions.

Issue/Problem

Likely Causes

Recommended Solutions

 

 

 

Other Hardware Failure

Includes:

Contact Ciprico Inc. technical support

 

- LED failure

for further instructions.

 

 

 

- Beeper failure

 

 

- Switch failure

 

 

- A problem inside the chassis.

 

 

 

 

Lost Volume

Includes:

1. Depends on the cause, as listed

 

- Drive or multiple drives down

the problems above.

 

2. If all hardware, OS, drivers, and

 

- Faulty controller

 

array are verified good, then data

 

- Incorrect driver installed when

 

recovery software might be needed to

 

array was formatted/striped

 

get the data back.

 

 

 

- Incorrect/corrupt driver

3. Contact Ciprico Inc. technical sup-

 

installed now

 

port for further instructions.

 

 

 

- Failed host adapter

 

 

- Computer virus

 

 

- SAN software not controlling

 

 

the volume

 

 

- Array powered off while writ-

 

 

ing

 

 

- Incorrect/faulty cable

 

 

- Failed SFP

 

 

- Application failed to write

 

 

properly

 

 

- Host computer locked up

 

 

- OS is corrupt

 

 

- Boot drive security is corrupt.

 

 

 

 

MV 4440_Ciprico Inc.

7-3

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Ciprico 4400 user manual ProblemSolving, Lost Volume