![](/images/new-backgrounds/1310414/310414323x1.webp)
Chapter 9 Troubleshooting
Debugging
Symptom Voice prompt returns Upgrade failed message. This can only occur if you are using the
Possible Cause You have entered an incorrect IP address.
Recommended Action Enter the correct IP address.
Possible Cause Software image is corrupted.
Recommended Action Upgrade software image.
Symptom No dial tone.
Possible Cause No user ID was entered.
Recommended Action Enter the correct user ID.
Symptom Incorrect dial tone.
Possible Cause Check the web interface for your DialTone setting. The default is U.S.
Recommended Action Set the correct country DialTone value.
Debugging
The
IP address.port
where IP address is the IP address of your PC, and port is 9001. If another process on your PC already uses port 9001, you may use some other value (legal values are from 1024 to 65535). If no port value is entered, the default value is 9001.
To enter the IP address and port number, use voice menu option 81#. You must enter the IP address and port number in alphanumeric format, which requires entering the * key after every character entered. To enter the "." character, you must enter the sequence 1 1#.
For example, for a computer with the IP address 172.28.78.90 and port number 9001 (172.28.78.90.9001), you would enter the following on your telephone handset:
1* 7* 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0* 1* *
To operate the debug capture program prserv.exe, place the prserv program in a folder on your PC; then at the DOS prompt of the folder where you have placed it, enter:
C:> prserv port.log
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SIP)
|
| |
|