Cisco Systems 5.2.x Troubleshoot DMS-CD

19-27

UserGuide for Cisco Dig ital Media Manager 5.2.x

OL-15762-03

Chapter19 Content Distribu tion and Delivery

Reference

FAQs and Troubleshooting

•Troubleshoot DMS-CD, page 19-27

•FAQs for ACNS, page19-30

Troubleshoot DMS-CD

•Check Deployment Status Details, page 19-27

•Check Appliance System Logs for Deployment Errors, page 19-28

•Use Snapshot Mode or Live Monitor Mode to Check for DeploymentErrors, page 19-29

Tip Values in the Timestamp column always signify one of these:

•The moment when you clicked Publish All to provision the described deployment package.

•When the described deployment succeeded.

•When the described deployment failed.

Procedure

Step 1 Choose Digital Signage > Digital Media Players > Deployment Manager > Deployment Status.

Step 2 (Optional) Would you like to limit how many deployment packages the table describes? If so, use

filtering options above the table.

Step 3 Examine the Status column for any use of the word “Failed.”

a. Whenever you see that a deployment package has failed, click its icon in the far rightcolumn.

b. Examine the Deployment Details popup window for any error message that might help you to

troubleshoot the failure.