Cisco Systems 5.2.x manual Troubleshoot Acns Assets That Your DMPs Do Not Play, 19-34

Chapter 19 Content Distribution and Delivery

Reference

Did you enter the wrong CDM port number, username, or password in Digital Signs?

Caution	Well-known, factory-default values for Content Distribution Manager (CDM) become wrong in your
	network as soon as a CDM administrator overwrites them with secure values. You must use values
	that are actually correct in your network.

Be sure in Digital Signs to enter correct CDM values at Settings > ACNS Settings. These are the factory-default values for CDM.

•port number — 8443

•username — admin

•password — default

Did you use a recycled or duplicate ACNS channel name?

You cannot duplicate or recycle channel names. See "Why do I see an HTTP 500 error when

I use ACNS?"

1. Changing the time settings after you add content to the schedule might affect the availability of that content.

Troubleshoot ACNS Assets That Your DMPs Do Not Play

•Is the ACNS channel origin server misconfigured?

•Is the ACNS channel quota misconfigured?

•Is the ACNS channel fully configured to use an external manifest file?

•Have you checked if any other content acquisition problems affect the external manifest file?

•Did anyone change the Time setting for your DMM appliance, but not restart it?

Is the ACNS channel origin server misconfigured?

You must associate each origin server for any ACNS channel with the public IP address that one of these devices uses:

•Your DMM appliance.

•The external publishing server that you use with Digital Signs.

•The root Content Engine in your content delivery network.

	User Guide for Cisco Digital Media Manager 5.2.x
19-34	OL-15762-03