Cisco Systems 5.2.x Troubleshoot ACNS Assets That Your DMPs Do Not Play

19-34
UserGuide for Cisc o Digital Media Manager 5.2.x
OL-15762-03
Chapter19 Content Distribu tion and Delivery
Reference
Troubleshoot ACNS Assets That Your DMPs Do Not Play
•Is the ACNS channel origin server misconfigured?
•Is the ACNS channel quota misconfigured?
•Is the ACNS channel fully configured to use an external manifest file?
•Have you checked if any other content acquisition problems affect the external manifest file?
•Did anyone change the Time setting for your DMM appliance, but not restart it?
Did you enter the wrong CDM port number, username, or password in Digital Signs?
Caution Well-known, factory-default values for Content Distribution Manager (CDM) become wrong in your
network as soon as a CDM administrator overwrites them with secure values. You must use values
that are actually correct in your network.
Be sure in Digital Signs to enter correct CDM values at Settings> ACNS Settings. These are
the factory-default values for CDM.
•port number— 8443
•username— admin
•password— default
Did you use a recycled or duplicate ACNS channel name?
You cannot duplicate or recycle channel names. See "Why do I see an HTTP 500 error when
I use ACNS?"
1. Changing the time settings after you add content to the schedule might affect the availability of that content.
Is the ACNS channel origin server misconfigured?
You must associate each origin server for any ACNS channel with the public IP address that
one of these devices uses:
•Your DMM appliance.
•The external publishing server that you use with Digital Signs.
•The root Content Engine in your content delivery network.