Cisco Systems 5.2.x Troubleshoot Unlisted or Missing ACNS Channels in Digital Signs

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UserGuide for Cisco Dig ital Media Manager 5.2.x

OL-15762-03

Chapter19 Content Distribu tion and Delivery

Reference

Troubleshoot Unlisted or Missing ACNS Channels in Digital Signs

•Do time setting differ between Digital Signs and your ACNS server?

•Did you enter the wrong CDM port number, username, or password in Digital Signs?

•Did you use a recycled orduplicate ACNS channel name?

Do time setting differ between Digital Signs and your ACNS server?

When time settings are not synchronized between your DMM appliance and your ACNS

server, the differences might cause Digital Signs to reject the digital certificate from your

ACNS server. We recommend that you configure your ACNS server, your DMM appliance,

and each of your Content Engines to synchronize their time settings to an NTP server. 1

CDM Procedure

1. Log in to Content Distribution Manager.

2. Choose Devices > Device Groups.

3. Expand the table of contents so that you see General Settings > Services >

Date/Time > NTP, and then click NTP.

4. Check the Enable check box in the NTP Settings area.

5. Enter one ordinary IPv4 IP address In the NTP Server text box, to specify which NTP

server you use.

Enter as many as four such addresses, where each IP address is separated from its

neighbor by one space.

6. Click Submit.

AAI Procedure

1. Log in to AAI on your DMM appliance.

2. Choose DATE_TIME_SETTINGS, and then pressEnter.

3. Choose NTP, and then press Enter.

4. Enter or choose the NTP settings, and then confirm each individual change.

5. Press Enter.