Basic Call Handling, Tips | Cisco Systems 7970 Series manual

Basic Call Handling

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to...	Then...				see...

Place a call using the handset	Pick up the handset and enter a number.				An Overview of Your
					Phone, page 15

Place a call using the	Press		and enter a number.		Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 56

Place a call using a headset	Press		and enter a number. Or, if		Using a Handset,
	is lit, press New Call and enter a number.				Headset, and
					Speakerphone, page 56

Redial a number	Press Redial to dial the last number, or				Using Call Logs, page 60
	press the Navigation button (with the
	phone idle) to see your Placed Calls.

Place a call while another call	1.	Press Hold.			Using Hold and Resume,
is active (using the same line)	2.	Press New Call.			page 31
	2.	Press New Call.
	3.	Enter a number.

Dial from a call log	1.	Choose		> Missed Calls,	Using Call Logs, page 60
		Received Calls, or Placed Calls.
	2.	Press the listing on the touchscreen.

Tips

•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or .

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

•If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3)

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Cisco Systems 7970 Series Basic Call Handling, Placing a Call-Basic Options, For more information, If you want to Then See

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional Information Cisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your Phone OL-16993-01 Description Understanding Lines vs. Calls Icon Line or call state Description Understanding Line and Call Icons Or Receiving Intercom Calls, Understanding Touchscreen FeaturesWith the caller. See Placing or Receiving Intercom Calls, Understanding Feature Buttons and Menus, Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items To choose a Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then See Corporate Placing a Call-Additional Options Directory to log PersonalChoose Personal Address Book Web, page 68 and Using Configuring Fast Dials onYour Personal Address Book on the Web, If you want to Answering a CallFor more information, see Answer or If you want to Then For more information, see Ending a CallAnswer Tip Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Settings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages, Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference List You cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Using Barge to Add Yourself to a Shared-Line Call Single-button and Multi-touch Barge Using Barge Features Press Private Using BLF to Determine a Line State Tracing Suspicious Calls Making and Receiving Secure CallsPress Mcid or Malicious Call ID If you Then Prioritizing Critical Calls Using Cisco Extension Mobility See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, User Preferences Audio Preferences Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer Customizing Rings and Message Indicators Changing Phone SettingsAccessing Your User Options Web Pages, User Preferences Rings User Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background Images Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press Delete Using Call Logs and Directories Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast Dial Customizing Rings and Message Indicators, Accessing Voice Messages If you want to Then do this Accessing Your User Options Web PagesOptions Device User Options Device Using Personal Directory on the Web Configuring Features and Services on the WebChoose User Options Device Click Service URL If you want to Then do this after you log Click Delete Selected Choose User Options Personal Address BookChoose User Options Device Choose User Options Fast Dials Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Click Speed Dials See Configuring Fast Dials on the Web, Click Phone Services Setting Up Phone Services on the Web Services Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Controlling Line Settings on the Web Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Click Remote Destinations Choose User Options Mobility Settings Remote Destinations Web Pages, Using Cisco WebDialer Network Configuration MAC Address Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and Maintaining Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-16993-01 Index Cisco Unified Video Advantage 80 Cisco WebDialer FAC 27 PAB Page Taps Page USA