Understanding Feature Availability | Cisco Systems 7970 Series

An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.

If you want to...	Then...

View the main menu	Press	on your phone and wait a few seconds for the menu to display.
	Main menu topics include:
	• About Your Cisco Unified IP Phone—Details about your phone
	• How do I...?—Procedures for common phone tasks
	• Calling Features—Descriptions and procedures for calling features

Learn about a softkey	Press	, then quickly press a softkey or button.
or button

Learn about a menu item	Press	, then quickly press the menu item on the touchscreen. Or, press
	twice quickly with the menu item highlighted.

Get help using Help	Press	. After a second or two, press	again, or choose Help from
	the main menu.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature

Softkey

Line Button Label and Icon

Call Back

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb

End Call

EndCall

End Call

Group Pickup

GPickUp

Group PickUp

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3)

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Cisco Systems 7970 Series manual Understanding Feature Availability, Accessing the Help System on Your Phone

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Using External Devices Cisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Information Understanding Buttons and Hardware An Overview of Your Phone OL-16993-01 Description Understanding Lines vs. Calls Icon Line or call state Description Understanding Line and Call Icons With the caller. See Placing or Receiving Intercom Calls, Understanding Touchscreen FeaturesOr Receiving Intercom Calls, To choose a Cleaning and Maintaining the TouchscreenUnderstanding Feature Buttons and Menus, Choosing Touchscreen Items Understanding Feature Buttons and Menus Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityAccessing the Help System on Your Phone Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate Placing a Call-Additional Options Choose Personal Address Book PersonalDirectory to log Book on the Web, Configuring Fast Dials onWeb, page 68 and Using Your Personal Address Answer or Answering a CallIf you want to For more information, see Tip Ending a CallIf you want to Then For more information, see Answer Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System User Options Web Pages, Using Do Not DisturbSettings on the Web, Press CFwdALL or Forward All Press DND or Do Not Disturb Using Conference FeaturesMaking Conference Calls See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference Participants You cannot place an intercom call on hold Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Using Barge to Add Yourself to a Shared-Line Call Single-button and Multi-touch Barge Using Barge Features Press Private Using BLF to Determine a Line State Press Mcid or Malicious Call ID Making and Receiving Secure CallsTracing Suspicious Calls If you Then Prioritizing Critical Calls Using Cisco Extension Mobility See Answering a Call, Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, User Preferences Audio Preferences Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages, User Preferences Background Images Customizing the TouchscreenUser Preferences Brightness User Preferences Viewing Angle Press Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls Using Call Logs and Directories Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast Dial Customizing Rings and Message Indicators, Accessing Voice Messages User Options Device Accessing Your User Options Web PagesIf you want to Then do this Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Device Click Service URL Choose User Options Fast Dials Choose User Options Personal Address BookClick Delete Selected Choose User Options Device Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Click Speed Dials See Configuring Fast Dials on the Web, Click Phone Services Setting Up Phone Services on the Web Choose User Options User Settings Controlling User Settings on the WebServices Click Line Settings Controlling Line Settings on the Web Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Click Remote Destinations Choose User Options Mobility Settings Remote Destinations Web Pages, Using Cisco WebDialer Network Configuration MAC Address If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, Advanced Call Handling See Using AutoAnswer,See Using BLF to Determine a Line See Using Cisco Extension See Cleaning and Maintaining Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-16993-01 Index Cisco Unified Video Advantage 80 Cisco WebDialer FAC 27 PAB Page Taps Page USA