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 Common Phone Tasks
 Button Icons
 Contents
 Viewing or Removing Conference Participants
 Using a Handset, Headset, and Speakerphone
 Cisco One-Year Limited Hardware Warranty Terms Index
 Getting Started
Using this Guide
If you want to Then
 Power Outage
Safety and Performance Information
Using External Devices
Finding Additional Information
 Cisco Product Security Overview
Accessibility Features
 Connecting Your Phone
 Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
Adjusting the Footstand Optional
 Headset Information
Registering with Taps
Audio Quality Subjective to the User
 Understanding Buttons and Hardware
An Overview of Your Phone
 OL-16993-01
 Description
 Understanding Lines vs. Calls
 Icon Line or call state Description
Understanding Line and Call Icons
 Or Receiving Intercom Calls,
Understanding Touchscreen Features
With the caller. See Placing or Receiving Intercom Calls,
 Understanding Feature Buttons and Menus,
Cleaning and Maintaining the Touchscreen
Choosing Touchscreen Items
To choose a
 Understanding Feature Buttons and Menus
 Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
 Understanding SIP vs. Sccp
 Placing a Call-Basic Options
Basic Call Handling
For more information
If you want to Then See
 Corporate
Placing a Call-Additional Options
 Directory to log
Personal
Choose Personal Address Book
 Web, page 68 and Using
Configuring Fast Dials on
Your Personal Address
Book on the Web,
 If you want to
Answering a Call
For more information, see
Answer or
 If you want to Then For more information, see
Ending a Call
Answer
Tip
 Using Hold and Resume
 Switching Between Multiple Calls
Using Mute
 Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
 Transferring Calls
 Forwarding Calls to Another Number
Sending a Call to a Voice Message System
 Settings on the Web,
Using Do Not Disturb
Press CFwdALL or Forward All
User Options Web Pages,
 Making Conference Calls
Using Conference Features
Press DND or Do Not Disturb
 See Viewing or Removing Conference Participants,
Using Conference
 Using Join
 Using cBarge
 Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
 You cannot place an intercom call on hold
 Advanced Call Handling
Web pages. See Accessing Your User Options Web Pages,
Speed Dialing
Directory on Your Phone,
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
Using a Shared Line
 Understanding Shared Lines
Using Barge to Add Yourself to a Shared-Line Call
 Single-button and Multi-touch Barge
Using Barge Features
 Press Private
 Using BLF to Determine a Line State
 Tracing Suspicious Calls
Making and Receiving Secure Calls
Press Mcid or Malicious Call ID
 If you Then
Prioritizing Critical Calls
 Using Cisco Extension Mobility
 See Switching an In-Progress Call to Another Phone,
Access Lists for Mobile Connect,
See Answering a Call,
 See Placing a Call-Additional Options,
 User Preferences Audio Preferences
Using a Handset, Headset, and Speakerphone
 Obtaining a Headset
Using AutoAnswer
 Customizing Rings and Message Indicators
Changing Phone Settings
Accessing Your User Options Web Pages,
User Preferences Rings
 User Preferences Brightness
Customizing the Touchscreen
User Preferences Viewing Angle
User Preferences Background Images
 Using Call Logs
Using Call Logs and Directories
Missed Calls, Placed Calls, or Received Calls
Press Delete
 Using Call Logs and Directories
 Directory Dialing
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
 Using Personal Directory on Your Phone
 Personal Directory Personal Fast Dials
Press Fast Dial
 Customizing Rings and Message Indicators,
Accessing Voice Messages
 If you want to Then do this
Accessing Your User Options Web Pages
Options Device
User Options Device
 Using Personal Directory on the Web
Configuring Features and Services on the Web
Choose User Options Device Click Service URL
If you want to Then do this after you log
 Click Delete Selected
Choose User Options Personal Address Book
Choose User Options Device
Choose User Options Fast Dials
 Using the Address Book Synchronization Tool
Setting Up Speed Dials on the Web
 Click Speed Dials
See Configuring Fast Dials on the Web,
 Click Phone Services
Setting Up Phone Services on the Web
 Services
Controlling User Settings on the Web
Choose User Options User Settings
 Click Line Settings
Controlling Line Settings on the Web
 Change the audible
 Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
 Click Remote Destinations
Choose User Options Mobility Settings Remote Destinations
 Web Pages,
Using Cisco WebDialer
 Network Configuration MAC Address
 Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
 See Using BLF to Determine a Line
See Using AutoAnswer,
See Using Cisco Extension
Advanced Call Handling
 General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
See Cleaning and Maintaining
 Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
 Cisco One-Year Limited Hardware Warranty Terms
 OL-16993-01
 Index
 Cisco Unified Video Advantage 80 Cisco WebDialer
 FAC 27
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