Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

Precedence indicates the priority associated with a call.

Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

 

 

Want to choose a priority

Contact your system administrator for a list of

(precedence) level for an outgoing call

corresponding precedence numbers for calls.

 

 

Want to make a priority (precedence)

Enter the MLPP access number (provided by your system

call

administrator) followed by the phone number.

 

 

Hear a special ring (faster than usual)

You are receiving a priority (precedence) call. An MLPP icon

or special call waiting tone

on your phone screen indicates the priority level of the call.

 

 

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

 

Priority call

 

Medium priority (immediate) call

 

High priority (flash) call

 

Highest priority (flash override) or Executive

 

Override call

 

Higher priority calls are displayed at the top of your call list.

 

If you do not see an MLPP icon, the priority level of the call

 

is normal (routine).

 

 

Hear a continuous tone interrupting

You or the other party are receiving a call that must preempt

your call

the current call. Hang up immediately to allow the higher

 

priority call to ring through.

 

 

Tips

When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

An MLPP-enabled call retains its priority and preemptive status when you:

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Cisco Systems 7970 Series manual Prioritizing Critical Calls, If you Then