Troubleshooting | Cisco Systems CIVIS-IPC-2611 manual

Chapter 5 Troubleshooting

Symptom The motion detection feature does not send e-mail alerts.

Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server.

Recommended Action Configure e-mail alerts as described in the “Basic Setup Window” section on page 3-5, the “Mail/FTP/HTTP Window” section on page 3-27, and the “Event Window” section on page 3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.

Symptom The motion detection feature is configured but video files that are provided in e-mail alerts do not show moving objects.

Possible Cause The motion detection feature does not actually detect motion. It compares frames to see if they are different. Major differences between frames are assumed to be caused by moving objects, but the motion detector can also be triggered by sudden changes in light level or movement of the IP camera itself.

Recommended Action Try to avoid situations with sudden changes in light level and do not bump or move the IP camera. The motion detection feature works best when the IP camera is mounted securely in locations where there is steady. This feature may not work properly if the IP camera is outdoors.

Symptom Blurry images when viewing video.

Possible Cause The lens may be dirty, back focus may not be adjusted properly, or video settings may not be configured for optimal clarity.

Recommended Action Clean the lens on the IP camera. Adjust the back focus as described in the “Adjusting the Video Image” procedure on page 2-10. Configure options for video as described in the “Focus/Zoom Window” section on page 3-24.

Cisco Video Surveillance 2611 IP Dome User Guide

5-2	OL-24128-02

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Cisco Systems CIVIS-IPC-2611 manual Troubleshooting

Contents

Cisco Video Surveillance 2611 IP Dome User Guide Americas Headquarters Cisco Video Surveillance 2611 IP Dome User Guide N T E N T S Using the IP Camera with Cisco VSM A-1 Organization Preface Cisco Video Surveillance 2611 IP Dome User Guide Features Features, IP Camera Overview, Physical Details, Package Contents, IP Camera Overview Physical Details Top of the 2611 IP Dome Overview IP Camera Overview Described in the Resetting the IP Camera section on Bottom of the 2611 IP Dome Package Contents Getting Started Before Your Begin Installing the Cisco Video Surveillance 2611 IP Dome Preventing Electrostatic Discharge Damage Preparing for Installation Passing the Audio Cable through a Ferrite Core Procedure Recessed Mounting in a Ceiling Tile Placing the 2611 IP Dome in a Ceiling Tile See -1 on Performing the Initial Setup of the IP Camera Accessing the IP Camera Windows Protocol//ipaddress Https//192.168.0.100 Https//203.70.212.521024Http//203.70.212.52 Http//203.70.212.521024 Adjusting the Video Image Powering the IP Camera On or Off Adjusting the Camera Lens on the 2611 IP Dome Resetting the IP Camera Cleaning the IP CameraReset Type Procedure Remarks Initial Setup of the IP Camera Configuring and Managing the IP Camera Configuration Overview Configuration Item Explanation Guidelines for Use Reference See the Alarm I/O Ports See the Audio Window sectionSee the Privacy Region See the Focus/Zoom Window Navigating the Configuration Windows Snmp Setup Windows Basic Setup WindowDevice Settings Option Description Option Description Advanced Setup Window Network Settings Option Bonjour Option Description IP Filter Window QoS EAP-FAST Options Eapol WindowEAP-TLS Options Users Window Administration WindowsUsers Window, Maintenance Window, Firmware Window, Administrator User List Maintenance Window Firmware Window Audio/Video Windows Video Window Dual Streams MPEG-4 + Mjpeg -Configures MPEG-4 for Settings MPEG-4 Settings Mjpeg Settings Resolution Choose the resolution of the Mjpeg video stream Video Adjustment PAL/50 Hz Options Day/Night Vision Option Description Duplex Talk and Listen Audio WindowControls section on Privacy Region Window Focus/Zoom WindowChoose Simplex Talk Only , Half Duplex Talk or Listen , or Full Duplex Talk and Listen Initialization Window, Complexity Window, Security WindowsInitialization Window Complexity Window Users Window section on Applications Windows Mail/FTP/HTTP Window Described in the Basic Setup Window section on Mail SetupPrimary Smtp Server Secondary Smtp Server Mail Body Primary FTPSecondary FTP Http Notification Motion Detection Window System-provided-name-value-pairs is the event information Event Window Event Schedule New ScheduleClear button Trigger Event Mail/FTP/HTTP Window section on Attachment Snmp Window Alarm I/O Ports Window Alarm Input SettingsAlarm Output Settings Manual Control Settings System Status Status WindowsSystem Window Audio Setting Audio/Video Window Network Window Syslog & Log Window Local Log Sys Log Server System log messages Log ListMessage Explanation Syslog and Log Information Address Address1 Port1 Address2 Port2 , User FTP log messages Video Log Window Smtp log messages Delete button Delete All button OL-24128-02 Viewing Video through the Home Window Overview Home Window Overview Home Window Home Window Controls Control DescriptionDigital zoom controls Audio controls Snapshot controls SaveIP camera controls For related information, see the Video Window section on Viewing Video through Third-Party Devices or Software Accessing the Primary H.264 StreamAccessing Secondary H.264 Stream Accessing the Primary MPEG-4 Stream Accessing Dual MPEG-4 StreamsAccessing the Mjpeg Stream Accessing Dual Streams H.264 + Mjpeg Accessing Dual Streams MPEG-4 + Mjpeg OL-24128-02 Troubleshooting Troubleshooting Using the IP Camera with Cisco VSM For instructions, see the Video Window section on OL-24128-02 D E IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8